How to Contact Fitbit Customer Service

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Plus, where to find answers to common questions
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If you’re having trouble using your Fitbit device or need to resolve an issue, you probably want to contact Fitbit’s customer service for help. Luckily, there are plenty of easy ways to get in touch with Fitbit. While Google bought Fitbit in 2021, the original customer service contact information is virtually the same, including their phone number , online chat support , and social media handles . Keep reading for all the different ways to contact Fitbit to get the help you need!

How do I talk to someone at Fitbit?

Call Fitbit’s customer service line at +1 (877) 623-4997, which is available 24/7. Or, chat with a customer service agent by filling out a contact form online. Fitbit also provides customer service if you DM them on X/Twitter or Facebook .

Section 1 of 7:

Contacting Fitbit by Phone

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  1. For broad questions related to account setup or troubleshooting, call Fitbit’s general customer support line. They are open every day from 12 am to 11:59 pm. During the call, you will be prompted to provide your account information as well as your specific question. [1]
    • International customer service phone numbers :
      • Canada : +1 (877) 623-4997
      • UK : +44 800 026 5911
      • Ireland : +35316917502
    • If you have a Fitbit Ionic, call :
      • United States : +1 (888) 925-1764
      • United States (International) : +1 (213) 328-5250
      • Canada : +1 888 925 1764
      • UK : +44 808 164 9035
      • UK (International) : +44 800 026 5917

    Fitbit is requiring all users to migrate their account to a Google account by February 2, 2026. If you don’t move to Google by this deadline, your account and data will be deleted, and you won’t be able to use the Fitbit service. Detailed instructions on how to migrate your account to Google are on the Fitbit Help Center .

  2. 2
    Request for Fitbit to call you by filling out a contact form . If you don’t want to call Fitbit customer service directly, they provide an option to call you, instead. Select “Get a Call” under the “Contact Options” tab, answer the required prompts on the form, and explain a little bit about the issue you’re experiencing. Then, click “Call Me” and wait for a customer support agent to call you shortly.
    • There’s typically less than a 15-minute wait to get a call from customer support.
    • Customer service agents are available every day from 12 am to 11:59 pm.
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Section 2 of 7:

Contacting Fitbit by Live Chat

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  1. Fill out a contact form to start a live chat online. If you need your question answered right away, contact a Fitbit customer support representative online. Agents are available to chat every day from 12 am to 11:59 pm. Simply select “Chat” under the “Contact Options” tab, log into your Google account, answer the required prompts, and describe the issue you’re having. Then, submit the form and wait for a customer support agent to contact you.
    • There’s typically less than a 1-hour wait to start a chat with customer support.
Section 3 of 7:

Contacting Fitbit on Social Media

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  1. Message Fitbit on X/Twitter or Facebook for a fast reply. Fitbit also provides customer support on their official social media handles. Just send them a direct message on X/Twitter or Facebook to get your questions answered privately. Or, tag them in a tweet or Facebook post for a public answer. [2]
    • Feel free to send Fitbit a message any day and at any time. It may take a few hours for a customer service agent to get back to you.
    • Fitbit’s official social media accounts :

    Tip : Fitbit is able to answer your question in multiple languages, including English, French, and Spanish.

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Section 4 of 7:

Using the Fitbit Help Center and Forums

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  1. 1
    Check Fitbit’s Help Center for answers to common questions. Fitbit has an extensive list of guides and answers to frequently asked questions on their online Help Center. Your issue might already have a solution, so check out the Help Center for a quick fix without having to contact customer service.
    • For instance, the Help Center provides guides on setting up your device, changing settings, and using the Fitbit app.
    • If you have a Fitbit Ace LTE , check out the Help Center specific to this device.
  2. Search Fitbit’s Community Forum for answers and advice. Fitbit also has a community-based website that may help to answer your questions. In the search bar, type in your question to see if anyone else has had the same problem and provided answers on how to solve it. There are also dedicated forums for each device type that can give you more specific answers to your questions. [3]
    • Alternatively, check out community-led forums on Reddit or Facebook . While these groups aren’t run directly by Fitbit, they can also help you get answers to your questions.

    Note : Some questions are answered by Fitbit representatives while others are handled solely by community members.

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Section 5 of 7:

Does Fitbit have a customer service email address?

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  1. No, Fitbit does not have a public customer service email. Fitbit does not have an email address that you can contact to get your questions answered or issues solved. However, their customer service may follow up with you via email when you call, chat, or DM them on social media. [4]
Section 6 of 7:

Filing a Warranty Claim

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  1. If you need to contact Fitbit because your device is defective, you can claim a warranty to have a new one sent to you. Fitbit prefers that you call their customer service line at +1 (877) 623-4997 to file your claim, or DM them on X/Twitter or Facebook . [5]
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Section 7 of 7:

Other Help Guides

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  1. Check out some of our help guides on wikiHow. Still looking for answers to your question or issue? We have of our own that may be able to resolve your problem. Check out some of them below!

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      References

      1. ↑ https://support.google.com/fitbit/gethelp?hl=en
      2. ↑ https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
      3. ↑ https://community.fitbit.com/t5/Community/ct-p/EN
      4. ↑ https://community.fitbit.com/t5/Ionic/How-to-Email-Customer-Support/td-p/2400573
      5. ↑ https://support.google.com/fitbit/answer/15852794?hl=en&sjid=11195074923512327284-NC

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