Q&A for How to Contact Etsy Support

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Question

Why can't I log in to my Etsy account?

Community Answer

Contact Etsy support as soon as possible. They will guide you through the necessary steps to resolve the issue.

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Question

How can I pay my Etsy account bill?

Community Answer

To pay your Etsy account bill, go to your dashboard and look at the left-hand column. Click on "Finances," then "Your Bill," and select "Make a Manual Payment." Follow the prompts to complete the process.

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Question

What should I do if I sold an item on Etsy with a $5 shipping fee, but the actual cost was over $16?

Drew Hawkins1

Community Answer

You should visit Etsy's contact support page and select "Selling on Etsy." Look for an option related to your issue, and if you don't find a solution, choose "I still need help" to chat with Etsy support or send them a message. Explain your problem in detail so a customer service representative can assist you.

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Question

How can I reopen my closed Etsy account?

Drew Hawkins1

Community Answer

Try visiting the Etsy contact page and selecting "Trouble signing in?" to reset your password using your account's email address. If this does not resolve the issue, contact Etsy support directly, explain that your account appears to be closed, and request assistance in reopening it.

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Question

How can I resolve issues with multiple Etsy accounts affecting my SVO file purchases?

Drew Hawkins1

Community Answer

To resolve this issue, visit Etsy's contact page and log into one of your accounts. If you're a seller, choose “Selling on Etsy,” and if you're a buyer, select “Buying on Etsy.” Follow the relevant menu options to connect with a customer service representative who can assist you in consolidating your accounts.

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