How to Cancel Your Melaleuca Membership & Avoid Charges

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The easiest way to end your Melaleuca account
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Are you ready to cancel Melaleuca for good? Melaleuca may be great for people who love buying lots of eco-friendly products each month, but its multi-level marketing business model and purchase requirements are not for everyone. If you want to cancel your Melaleuca membership, you'll need to fill out a cancellation form, which is available in the PDF format, and mail, fax, or email it to Melaleuca. This wikiHow article will teach you how to cancel your Melaleuca account so you'll no longer be on the hook for payments.

Cancelling Melaleuca: Quick Options

  • To cancel, you'll need to download, sign, and submit the cancellation form .
  • Melaleuca must receive the form no later than 5PM MT on the last day of the month.
  • Email the form to myaccount@melaleuca.com or fax to 1-888-528-2090.
  • Mail the form to Melaleuca, Inc. / 4609 West 65th South / Idaho Falls, ID / 83402.
Section 1 of 2:

Cancelling Melaleuca

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  1. To cancel your Melaleuca account, you'll need to fill out a cancellation form. It used to only be possible to print the form and mail or fax it to the company, but now you can also fill out the PDF version on your computer and send it to Melaleuca via email. To download the form, go to Melaleuca's cancellation form page , log in to your account, and follow the on-screen instructions. [1]
    • You can also download the cancellation form from FormsPal .
    • Another way to get the form is to go to Melaleuca's cancellation page and click Send Me Instructions .
    • If you have trouble downloading the form, you can contact Melaleuca by phone at (208) 534-3000. [2]
  2. If you plan to fax or mail the form, you can print out the form to fill out by hand. You can either print the blank form or use a program like Adobe Acrobat or Preview to fill it out before printing.
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  3. If you printed the form, fill it out with a blue or black pen. If you'd rather email the form to Melaleuca or fill it out before printing, you can use a program like Adobe Reader or Mac Preview to fill it out and sign it . Alternatively, you can upload the PDF to Adobe's online PDF filling tool to complete the form. You will need to provide:
    • Your customer number and contact information.
    • Your reason for canceling your account.
    • Which services you would like to cancel (check both boxes to cancel everything).
    • Your signature.
    • Your spouse's signature (yes, really) if applicable.
    • Feedback. This message should detail your reasons for wanting to cancel your account. If your membership is less than 120 days old, you can also request a refund on your enrollment fee.
  4. Be sure to fax, mail, or email your cancellation form no later than 5PM MST on the last day of the month. If you fail to send the form before this date, you'll be accountable for next month's purchases. You can send your cancellation form to: [3]
    • Email: myaccount@melaleuca.com
    • Fax: 1-888-528-2090
    • Mail: Melaleuca, Inc. / 4609 West 65th South / Idaho Falls, ID / 83402
      • If you send by mail, be sure to send it with signature confirmation and a tracking number. Alternatively, you can send it as certified mail .
  5. After an appropriate waiting period, call (208) 534-3000 to ensure that Melaleuca has processed your cancellation. If your account has not been updated, ask the agent to handle your cancellation request immediately.
    • If Melaleuca has received your letter but it has not yet been processed, ask for the representative who signed for your letter (if mailed). Do not hang up until your account has been canceled or an agreement is reached.
    • Write down the name of the person you're speaking to, as well as the time and date of your call.
    • Some Reddit users have reported having trouble canceling their accounts and having to stop payments through their banks or credit cards. Watch your bank statements closely after cancellation to make sure you don't need to get your bank involved. [4]
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Section 2 of 2:

FAQ

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  1. 1
    How hard is it to cancel Melaleuca? You can't cancel your Melaleuca membership online through Melaleuca's website, which makes it a little difficult to cancel. To cancel, you can either print out a cancellation form, fill it out, and mail or fax it to Melaleuca, or fill out the PDF on your computer and send it to Melaleuca via email.
  2. 2
    Do I have to buy every month from Melaleuca? Yes. As part of your membership agreement, you must buy at least 35 product points worth of products per month. According to members on Reddit, this usually means spending $65-$95 per month.
  3. 3
    How much is the Melaleuca monthly fee? Melaleuca charges a $20 annual fee, and you have to buy a minimum of 35 points worth of products every month as part of your membership agreement. [5]
  4. 4
    What happens if you don't order the minimum from Melaleuca? If you miss a month or don't order enough products, Melaleuca will ship you your backup order and charge your account. You can customize your backup order by calling 1 (208) 534-3000. [6]
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Community Q&A

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  • Question
    How do I stop my membership temporarily?
    Community Answer
    A cancellation is the same as a suspension. Call customer service and they will walk you through the very simple process that has been in place for several years now. They just need your name, email or phone number on the account, and signature. You can write it out and take a photo or scan it and upload or email it. Or you can download a form from your online account, print and sign, then use that in place of a handwritten note as described. Then when you want to reinstate, go online and you'll be asked if you want to reopen your account. Answer yes, and you can go ahead and order.
    Thanks! We're glad this was helpful.
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    Yes No
    Not Helpful 9 Helpful 25
  • Question
    How do I cancel my membership with Melaleuca and stop receiving the product?
    Community Answer
    Call the person who helped you set up your account, who will probably have the Melaleuca Quick Send App (or you can download it from the App Store). Write a note requesting your account be put on hold and sign, date, and put your phone number on it. Take a picture with the app and hit send. Your account will be put on hold until you wish to restart. If you don't wish to restart, it will automatically cancel it after a few months. You can do this on the last day of the month and it will still be honored. The other directions are years old; you can still do it that way, but the app is so much easier.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 38 Helpful 29
  • Question
    How do I change my order if I want different products?
    Community Answer
    Call customer service. They will bend over backwards to help you. Or you can go to your online account, click on "My account," then click "Change backup order." Follow the directions there.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 9 Helpful 5
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      References

      1. ↑ https://www.melaleuca.com/help-center/faq/membership/general-membership-questions
      2. ↑ https://www.melaleuca.com/help-center/faq/business-development/contacting-melaleuca
      3. ↑ https://www.melaleuca.com/help-center/faq/membership/general-membership-questions
      4. ↑ https://www.reddit.com/r/antiMLM/comments/tesxpb/melaleuca_does_a_dirty_refuses_to_cancel_a/
      5. ↑ https://melaleucaawards.com/melaleuca-products/
      6. ↑ https://www.melaleuca.com/help-center/faq/customer-service/orders

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