Q&A for How to Install MagicJack Plus

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Question

Can you hook up more than one phone to MagicJack Go?

Community Answer

Only one phone at a time, but you can get a wireless phone system that has more than one handset.

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Question

Do I need an existing phone line in order to connect a magic jack?

Community Answer

No. All you need is a regular phone cord with the jacks at both ends. You connect one end to the phone or phone base, if it's a wireless phone, and the other end to the MagicJack.

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Question

Can I have a different number than my landline for my MagicJack?

Community Answer

Yes, MagicJack should be able to provide you with a list of phone numbers you can choose from.

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Question

How do I transport my current telephone number onto the MagicJack?

Community Answer

This is a function known as "porting," and can be done through your personal MagicJack account by going to Phone Numbers>Transfer.

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Question

Could I connect and install MagicJack to a cordless hand phone?

Community Answer

Yes, you can connect a cordless handset; plug it into the phone jack on the MagicJack.

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Question

What type of router do I need when using MagicJack?

Community Answer

You will need one that allows multiple devices to be connected to it.

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Question

To use two different phone numbers, do I have to use two MagicJacks?

Community Answer

Yes, if your router supports multiple connections.

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Question

Do I have to use a computer or router?

Community Answer

Yes, you do need one or the other. Once you are connected, you can use the MagicJack app on your smartphone too.

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Question

My router does not have a USB port. What do I do?

Community Answer

The USB power adapter that came with MagicJack needs to be plugged into a wall outlet in that case.

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Question

Can I hook up more than one phone on MagicJack?

Community Answer

Yes. Use a duplex phone adapter so you can plug both phones into the one phone jack on the Magic Jack.

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Question

Can I connect and install MagicJack without a phone?

Community Answer

Yes! MagicJack comes with software, so you will need to install that. Then you can connect your MagicJack and start using it.

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Question

How can I make my USB mouse work with a laptop?

Community Answer

Just plug the USB mouse into the laptop's USB port, and make sure any power switch on the bottom of the mouse is set to "on." If you're using Windows, Microsoft's Plug-n-Play architecture should automatically load the appropriate driver for it, and most other systems will either automatically acknowledge the device or open the appropriate window to perform any necessary installations.

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Question

Can I connect my MagicJack Go to an ethernet switch?

Community Answer

Yes, as long as you have the wall adapter and an ethernet cable for the network connection. Please make sure that the port is open on the switch and turned on if it is a smart switch. And as always make sure that if it is a business computer, you have your IT Department's permission.

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Question

How do I get Magicjack to work on my mobile phone?

Community Answer

Just find the app in your store and install it. That's all there is to it.

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Question

If I get a new network and password and use an existing MagicJack, will it be considered new service?

Community Answer

No, MagicJack is network independent. You can use the MJ device with any internet provider.

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Question

What is the difference between a router and modem?

Community Answer

A modem is what takes the exterior signal from your internet service provider (ISP) and allows you to use it through a wired connection. A router is what gives off the wireless signal that WiFi uses. Most modems that you would get from your internet service provider are modem/router combos, and do the jobs of both.

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Question

Can I install MagicJack without an wireless connection?

Community Answer

You should be able to plug MagicJack into a range extender that has an RJ-45 Ethernet LAN jack on it and use MagicJack to find a hotspot with the range extender.

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Question

If I set up my MagicJack in Canada and then take it to the U.S. and plug it in, will it work?

Community Answer

Yes, but be wary of the 911 info attached to the device and what will go to the emergency authorities in the new area you are using the MJ device.

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Question

Why won't my MagicJack do call forwarding to my cellular device?

Community Answer

You are required to download the MagicJack app to your phone from your app store and add your cellular number to your My MagicJack account in the appropriate field all for no extra charge and then your landline and cellular will ring with a MagicJack call.

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Question

Will putting the MagicJack into one telephone outlet feed the whole house and all phones on the circuit?

Community Answer

Yes, but it likely will not push enough electrical current through the lines to ring all of them. Attaching the MagicJack to one phone base and using compatible wireless handsets may be a more practical whole-house solution.

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Question

Can I plug my phone into the MagicJack router?

Community Answer

MagicJack is not a router. Plugging a phone into a MagicJack, however, is possible.

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Question

Can I set up a MagicJack Plus without a phone line?

Community Answer

Without telephone lines in your house? Yes—to do so, connect your MagicJack to a wireless phone base and place wireless handsets around the house.

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