Q&A for How to Watch Amazon Prime on PC or Mac

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Question

What to do if the screen is black and it says "missing plugin" when I try to watch Amazon Prime?

Community Answer

You would need to download Microsoft Silverlight to be able to watch Prime on Mac.

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Question

Once a movie is purchased and is downloaded, can I watch it without internet?

Community Answer

Yes. Once you downloaded the video file to your device, you can watch the movie without an internet connection.

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Question

What do I do if Prime video suddenly won't play and says the Chrome version is not up to date, but is?

Community Answer

Make sure to check for available software updates for both your computer and your internet browser. If available, run the updates and restart your device. Alternatively, try using Amazon Prime with a different web browser and see if the error repeats itself.

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Question

I have Prime via my husband's account. I am unable to watch Prime on my desktop, it wants me to purchase a Prime plan to watch. Do I have to sign in as my husband?

Community Answer

Yes you have to sign in using your husband's account information (password etc.).

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Question

Why is the volume so low and doesn't get higher when I adjust it?

Community Answer

That may be a problem with your computer. Also, check that you didn't mute the tab (right click on the tab) and check that the video/movie itself is at the right volume. You could also try a different speaker/earbud/headphone.

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Question

Why do I have to install Prime Video for Windows to download programs I used to view in a web browser?

Community Answer

Try clearing your browser history and resetting the apps and websites. This might help ensure your data is safe.

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Question

Why is the screen black but the audio plays, with no message about a plugin?

Holmes.lilly21

Community Answer

This typically happens if your computer detects something plugged into the ports, like an HDMI cable. Streaming platforms like Amazon Prime don't allow casting to an external source, so the screen might go black with only audio playing. If you're using a laptop or phone, it could also be due to screen sharing, like on Discord or FaceTime. Check for any accidental screen sharing and restart your device to resolve the issue.

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Question

How can I watch Thursday Night Football if there's no Amazon Prime button next to my cart?

Adithi S Varma

Community Answer

You can download Amazon Prime or watch it on the NFL Network, streaming services like YouTube TV, local broadcasting channels, and other mobile apps.

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Question

Can I watch Prime Video on my computer if I already have it on my TV?

Kori Mullan

Community Answer

Yes, you can log into Amazon Prime on your computer using your email address and password, and stream movies and TV shows there.

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Question

How can I watch Prime Video from my Mac Pro on my TV?

Christopher Friess

Community Answer

Smart TVs usually have an app store where you can download the Amazon Prime Video app and log in with your credentials. If your TV is older, you can connect your computer via HDMI and select the "HDMI" source on your TV instead of "TV" or "Satellite."

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Question

Why does the screen go black when I press play on a Prime movie on my PC?

Daemian Simpson

Community Answer

In my experience, this happens if Prime isn't updated. Try updating your browser or the app.

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