7 Simple Ways to Fix the App Store Showing a Blank Screen

PDF download Download Article
Quick ways to fix the App Store when it's not loading on iOS and Mac
PDF download Download Article

Did your App Store suddenly disappear or turn blank? If you're having trouble accessing Apple's App Store on your iOS or Mac device, there are plenty of troubleshooting methods you can try to get it running again. This wikiHow will show you how to fix a blank or loading App Store on your iPhone, iPad, or Mac running Ventura, Monterey, or older.

Things You Should Know

  • Check the App Store's status at https://www.apple.com/support/systemstatus/ .
  • Check your internet connection, restart your device, and turn off any active VPNs.
  • Turn off Screen Time to remove restrictions on the App Store.
1

Check the App Store's status.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/ce\/Why-Is-My-App-Store-Blank-Step-1.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-1.jpg","bigUrl":"\/images\/thumb\/c\/ce\/Why-Is-My-App-Store-Blank-Step-1.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Go to https://www.apple.com/support/systemstatus/ to check the status. You should see All services are operating normally. Otherwise, you'll be able to see any reported errors concerning the App Store. If the App Store is offline, continue to check the status until it says Available again.
    2. Advertisement
2

Make sure the App Store isn't restricted.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4e\/Why-Is-My-App-Store-Blank-Step-2.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-2.jpg","bigUrl":"\/images\/thumb\/4\/4e\/Why-Is-My-App-Store-Blank-Step-2.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This is a parental control feature that can stop the App Store from working properly. If you are the device's owner (without parental controls set), you'll be able to turn it off.
    • On iOS, go to Settings → Screen Time → Content & Privacy Restrictions → toggle off Content & Privacy Restrictions .
    • On Mac, click the Apple menu. Click System Settings/Preferences → Screen Time → Content & Privacy → Stores . Click the drop-down menu for each Allowed Content and set as Allow All .
3

Restart your device.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/40\/Why-Is-My-App-Store-Blank-Step-3.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-3.jpg","bigUrl":"\/images\/thumb\/4\/40\/Why-Is-My-App-Store-Blank-Step-3.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Sometimes, a simple restart can fix basic issues. If you're using an iPhone , press and hold the Volume Up button and Power button at the same time. Swipe to power off. Wait at least thirty seconds, and then power it on again.
    • On iPhones with a Home button, press and hold the Side button. Slide to power off.
    • On iPads with a Home button, press and hold the Top button. Slide to power off.
    • On other iPad models , press and hold the Top button and either Volume button. Slide to power off.
    • On Mac, click the Apple menu and select Restart . [1]
    2. Advertisement
4

Check your internet connection.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/0e\/Why-Is-My-App-Store-Blank-Step-4.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-4.jpg","bigUrl":"\/images\/thumb\/0\/0e\/Why-Is-My-App-Store-Blank-Step-4.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    A network issue could cause the App Store to not load. On iPhone and iPad, open the Settings app and tap Wi-Fi . If you see No connection , you'll need to troubleshoot your internet first.
    • On Mac, click the Apple menu and select System Settings/Preferences . Click Network in the sidebar. You'll see the network connection status on the right panel. [2]
    • If you're using a cellular connection, make sure you have Cellular Data turned on. To check, go to Settings → Cellular .
      • Additionally, make sure Airplane Mode is toggled off in Settings . If this is turned on, you won't be able to connect.
5

Turn off any VPNs.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/ff\/Why-Is-My-App-Store-Blank-Step-5.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-5.jpg","bigUrl":"\/images\/thumb\/f\/ff\/Why-Is-My-App-Store-Blank-Step-5.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    A VPN (Virtual Private Network) can interfere with the App Store's operation. If you have one active, disable it temporarily to use the App Store. Once you have accessed the App Store again, you can turn it back on.
    2. Advertisement
6

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4c\/Why-Is-My-App-Store-Blank-Step-6.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-6.jpg","bigUrl":"\/images\/thumb\/4\/4c\/Why-Is-My-App-Store-Blank-Step-6.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    On your iPhone or iPad, open the Settings app. Tap your Apple ID at the top, and then click Sign out . If this is greyed out, make sure to check your Screen Time settings.
    • On Mac, click the Apple menu. Click System Settings/Preferences → Apple ID → Overview → Sign out .
    • Use your Apple ID and password to sign in again.
7

Update your device.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e9\/Why-Is-My-App-Store-Blank-Step-7.jpg\/v4-460px-Why-Is-My-App-Store-Blank-Step-7.jpg","bigUrl":"\/images\/thumb\/e\/e9\/Why-Is-My-App-Store-Blank-Step-7.jpg\/v4-728px-Why-Is-My-App-Store-Blank-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Software updates include the latest bug fixes, so be sure your device is up-to-date.
    • On iOS, go to Settings → General → Software Update → Download and Install .
    • On Mac, click the Apple menu. Click System Settings/Preferences → General → Software Update .
    2. Advertisement


Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Add an App Back to Home Screen: Tips for Finding Apps
      App Store Missing? 3 Easy Methods to Restore It on iPhone or iPad
      Is Your iPhone Hacked? How to Tell and What to Do
      6 Ways to View Your Apple ID Password—No Resetting Required
      4 Simple Ways to Fix iPhone iOS 16 "Update Requested"
      How to
      AirPlay to a Fire Stick from an iPhone, iPad, or Mac
      How to
      Connect and Access a USB Drive on iPhone or iPad
      Your Guide to Apple’s True Tone Display Technology & How to Use It
      How to
      Connect Apple AirTags to Multiple iPhones and Other Devices
      No Location Found Error in Find My: Meaning and Solutions
      How to
      Fix iMessage is Signed Out on iPhone: 8 Quick Fixes
      How to
      Downgrade and Restore Older Versions of iOS on iPhone
      How to
      Delete Application Data on iOS: 3 Easy Ways
      How to
      Fix 1st or 2nd Generation Apple Pencil Not Charging
      Advertisement

      References

      1. ↑ https://support.apple.com/guide/mac-help/shut-down-or-restart-your-mac-mchlp2522/mac
      2. ↑ https://support.apple.com/guide/mac-help/check-the-status-of-your-network-on-mac-mchlp2291/mac

      About This Article

      Thanks to all authors for creating a page that has been read 12,155 times.

      Is this article up to date?

      Advertisement