Download Article
Get support from Postmates online, in the app, or on the phone
Download Article
If you ever need to get in touch with the customer support staff at Postmates, there are several ways you can reach them. We’ll cover all of the possible options for contacting Postmates’ customer care support, including how (and if) you can get in touch online , on the app , on the phone , or via email . We’ll also let you know how Postmates’ customer support options have changed since they were acquired by Uber!
How do I contact Postmates?
For customer service support, go to the Postmates Help page and select the order or topic that you need help with. If you need help with a recent order, for example, click on the order, then follow the prompts. Postmates should either resolve your issue or connect you with a chatbot or customer service representative.
Steps
Section 1 of 4:
Contacting Postmates Customer Service Online
Download Article
-
1Click the menu icon in the top left corner of the Postmates website. From your main Postmates feed , click on the menu icon in the top left corner—this looks like three horizontal bars stacked on top of each other. Make sure you’re logged into your Postmates account before you continue through these steps! [1] X Research source
-
2Click on “Help” to navigate to the main customer service page. The menu will open on the left side of your screen. Click on the text that reads “Help” with a lifesaver icon next to it. You’ll be redirected to a new page where you can identify your specific issue.Advertisement
-
3Click on or search for an order or topic you need help with. On this new page, you’ll see a few different ways to get help. At the top of the page, under “Having trouble? We’re here to help,” there’s a search bar where you can put in a query or question that you want answered. Underneath the search bar, you’ll see a grid of your most recent orders. If you need help with a specific order, click on the relevant order. If you don’t see it on the page, click “View all” to see all of your past Postmates orders. [2] X Research source
- At the bottom of the page, you can view “All topics” that you may need help with. If you see one that applies to your issue, click on it to get help. The listed topics include:
- Help with an order
- Help with a Family or Teen order
- Account and payments
- Membership and loyalty
- Delivery and pickup basics
- Report a map issue
- You can also get to this page directly by clicking this link .
- At the bottom of the page, you can view “All topics” that you may need help with. If you see one that applies to your issue, click on it to get help. The listed topics include:
-
4Follow the prompts on the new page to get the help you need. Depending on what you need help with, the site will prompt you to make different selections. In some cases, they may be able to resolve your problem without putting you in touch with an actual customer service representative. In other cases, they may start up a chat with you, provide a phone number for you to call, or give you a form to fill out with your issue. [3] X Research source
- For example, if you need help with a recent order, you’ll most likely be put in a chat with a customer service agent after clicking on the order in your history. They’ll ask you what’s wrong with your order (i.e., it never arrived, contained the wrong items, etc.). From there, follow their prompts until your issue has been resolved.
Advertisement
Section 2 of 4:
Contacting Postmates Customer Service on Mobile
Download Article
-
Open up the Postmates app on your smartphone or tablet. Look for the Postmates icon on your smartphone or tablet and tap on it to open the app. You need to be logged in to your account to navigate the app and send a message to customer support. [4] X Research source
- If you’ve never used the app before, you can log in to it with your Postmates account information.
-
2Tap the “Account” icon in the bottom left, then “Help” from the menu. In the bottom left of your app’s screen, find the word “Account” under an icon that resembles a person’s silhouette (or a photo, if you’ve uploaded one). Tap on this icon to bring up your account information. Once you’re on your account page, look for a lifesaver icon with the word “Help” next to it. Tap on this text to navigate to the customer support portal.
-
3Select the topic or order you need help with and follow the prompts. On this new screen, you’ll see your most recent order as well as a list of topics that customers frequently need help with (e.g., “Account and payments,” “Delivery and pickup basics,” etc.). Click on the topic or order that you need help with. From there, you’ll be prompted to give more information about your problem. Depending on your answers, the Postmates app will connect you with a customer service agent or give you an opportunity to submit a question or complaint. [5] X Research source
Advertisement
Expert Q&A
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
Advertisement
Tips
Submit a Tip
All tip submissions are carefully reviewed before being published
Name
Please provide your name and last initial
Thanks for submitting a tip for review!
References
- ↑ https://gethuman.com/customer-service/Postmates/how/How-Do-I-Call-Postmates/fP-
- ↑ https://help.uber.com/postmates
- ↑ https://www.businessinsider.com/guides/tech/how-to-get-refund-on-postmates
- ↑ https://gethuman.com/customer-service/Postmates/how/How-Do-I-Call-Postmates/fP-
- ↑ https://www.businessinsider.com/guides/tech/how-to-get-refund-on-postmates
- ↑ https://www.elliott.org/company-contacts/postmates-customer-service-contacts/
About This Article
Thanks to all authors for creating a page that has been read 140,880 times.
Advertisement
