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What are the most important parts of phone etiquette?

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This post was sourced from submitted reader questions and posted by wikiHow Editorial Staff, based on our article: How to Practice Cell Phone Etiquette .
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wikiHow Editorial Team
04/21/25 10:12pm
Follow these basic rules of phone etiquette:
  • Identify yourself when answering the phone (ex: "Thanks for calling Telestar, this is Sheila speaking. How may I help you?")
  • Be polite and professional.
  • Speak clearly and directly into the headset.
  • Avoid eating, drinking, or chewing gum while on the phone.
  • Have a message pad and a pen nearby in case you need to take notes or record a message for someone.
  • Ask the caller if you can place them on hold if you need to speak to someone else or attend to a different matter.
  • Say "Thank you for calling" and "Goodbye" before ending a call.
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wikiHow Expert
Jamila Musayeva
International Etiquette Consultant, Author and Youtube Educator
04/21/25 10:25pm
Here are my top tips for phone etiquette:
  • Always put a smile on your face before you answer a call because one can hear in your voice if you're smiling or not.
  • Phone calls are for important conversations, and to be reserved for very important matters.
  • Before making a phone call, especially if you're doing it for someone you haven't talked to before, text before calling. You want to schedule a call.
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