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How to Get a Refund from Google Play

Have you ever regretted buying an app, game, book, etc., in Google Play? Maybe your purchase is low quality or has a lot of bugs in it. If so, this guide will help you get a refund.

Method 1
Method 1 of 4:

Getting a refund for a game or application

  1. If you wait longer, you won't be able to get a refund with this method.
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  4. If you don't see this button, but only see "Open" and "Uninstall" buttons, this means that two hours during which you can get a refund had passed and you can't get it anymore.
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Method 2
Method 2 of 4:

Getting a refund for a book

  1. If a week has passed, you can't get a refund. At that point, you can only get a refund if the service was defective or the book was broken.
  2. You can do that here , and they'll help get your refund processed.
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Method 3
Method 3 of 4:

Get a refund for a device

  1. If you bought a device on Google Play and you're not happy with it, you can return the item within 15 days of your receiving it. You will get full device's cost, except for shipping charges.
  2. Get in contact with Google Play Customer Support here . They will provide you with the specific steps you need to finish your particular refund.
  3. You will generally need:
    • The device itself
    • The box in which you received it
    • Everything that you received with device, including accessories, documentation, etc.
    • Printed refund form which you will get from Customer Support.
  4. You will get the address with the Customer Support instructions.
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Method 4
Method 4 of 4:

Get a refund for a movie

  1. You can get refund for a movie within seven days since the date of purchase, only if you haven't started playing it. If the video is defective, you can get refund at any time.
  2. Go to the list of your orders . Here you can see all the orders which were placed from your account.
  3. To do this, you should click the menu button for your film and then you'll see the "Report a Problem" button.
  4. It can take some time from Google to reply to your request.
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Community Q&A

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  • Question
    Is it possible to block in-app purchases?
    Community Answer
    No, it is not possible to block in-app purchases.
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  • Question
    Someone else used my phone to purchase movies I didn't authorize, what do I do?
    Community Answer
    Go to the application that the movies were bought from, contact the help FAQ so they can refund you.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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  • Question
    How do I get a refund for a game if it's been more than a week?
    Community Answer
    You usually have 15-40 days to request a refund.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      Tips

      • If it's been more than 15 days since you received your device but you think that your device is defective, contact Customer Support anyway! They may make an exception for you.
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      Warnings

      • You can't get a refund for Newsstand issues or Google Play music, unless they're defective (if so, contact Google Customer Support).
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      • Be fast! After you've bought an application or game in Google Play, you have only two hours to test it and decide if you want to get a refund or not.
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      • Don't forget to erase all the data from the device before sending it back to Google. Google will accept the device even if you don't do that, but it's better to be safe than sorry.
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      • If you're refunding the device, don't forget to take out SIM card, extended batteries and any other accessories you've bought yourself.
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      References

      1. https://support.google.com/googleplay/answer/2479637?hl=en

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