Q&A for How to Cancel an LA Fitness Membership

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Question

Why does LA fitness make is difficult to cancel a membership with a letter?

Community Answer

Virtually every company makes it difficult to cancel a membership, because as long as you can't figure out how to cancel, they keep getting your money. LA Fitness is notorious for this.

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Question

I have tried to cancel my service multiple times, but I am still being billed. What should I do?

Community Answer

Call your bank or credit card company, tell them situation, and they will block any billing from LA Fitness. Ask that they reverse prior charges, as they were not approved.

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Question

Can I cancel in person at any LA Fitness location or does it have to be the one where I had the membership?

Community Answer

You may cancel at any LA fitness location, just make sure it is M-F, 9-5 when the Operations Manager is in.

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Question

I just signed to be a member 3 days ago. Can I cancel my account?

Community Answer

You have 3 non-holiday business days only during which to cancel an account after creating it with no repercussions.

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Question

What can I do if I do not understand the LA Fitness contract?

Darren Lipari

Community Answer

LA Fitness does not have contracts. It's a month-to-month membership. You can cancel anytime. You just have to give a 5 day notification before your billing cycle and you will still have the remaining 30 days to workout because you paid for your last month at the point of sale.

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Question

What is certified mail?

Community Answer

Certified mail is simply a way for the sender to confirm mailing and delivery of an item. If you send something certified mail, you will be provided with a receipt at the time of mailing to prove when you mailed it. You can also ask to be provided with a receipt at the time of delivery.

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Question

How do I cancel my prepaid LA Fitness membership and get my money back?

Community Answer

After a year the contract becomes month to month automatically. Talk to the person at the front desk about getting out of the membership, and ask to see a manager if needed.

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Question

How can I cancel my personal training?

Community Answer

You can contact the gym directly and ask their policy on cancelling a personal training session.

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Question

When is the billing cycle monthly?

Darren Lipari

Community Answer

Your billing cycle you the anniversary date of when you signed up to the gym. So for example, if you started on May 15th. Your billing cycle will be the 15th of every month. You can always change your billing cycle, if you choose to do so, after your first billing cycle.

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Question

Can I cancel my whole family with one cancellation letter?

Community Answer

It's one form per barcode, so you must submit each one separately if your family has different member IDs.

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Question

How do I freeze my LA Fitness membership without cancelling it?

Community Answer

Call or visit your local LA Fitness gym to freeze your membership. Freezing your membership will reduce your monthly dues down to $10 a month. Once you unfreeze, you will have a pro-rated fee that will be billed to your membership depending on your remaining billing.

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Question

I just got pressured into paying for a 2-month membership tonight. How do I cancel it?

Community Answer

You can ask for cancellation right away. Go back to the branch and ask them to cancel the membership with a full refund.

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Question

How do I cancel my LA Fitness membership online?

Community Answer

You may not be able to cancel it online. You might have to go to the location where you signed up in order to cancel it.

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Question

I want to send my cancellation via Fed Ex but they will not deliver to a PO box. Is there a street address I can use instead?

Community Answer

Why don’t you cancel via US Postal Service Priority Mail Express? They deliver overnight with tracking and receipts and they deliver to P.O. boxes.

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