Q&A for How to Get a Job in a Call Center

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What skills do you need to work at a call center?

Amber Rosenberg, PCC
Pacific Life Coach
Amber Rosenberg is a Professional Life Coach, Career Coach, and Executive Coach based in the San Francisco Bay Area. As the owner of Pacific Life Coach, she has 20+ years of coaching experience and a background in corporations, tech companies, and nonprofits. Amber trained with the Coaches Training Institute and is a member of the International Coaching Federation (ICF).

Amber Rosenberg, PCC

Pacific Life Coach

Expert Answer

You definitely need patience to allow customers the time they need to explain their concerns and actively assist along the way. Empathy is also a great skill to have, since it builds authenticity and positive rapport with customers who may be upset, frustrated or worried. Last, but not least, you will need flexibility and problem-solving skills. Your ability to reason in the moment and act on your own ideas will be enhanced with increased autonomy on the job.

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Question

What are the requirements for a call center job?

Community Answer

This will vary from company to company, but you will often need a diploma or GED. You may be required to have some sales experience, computer skills, strong speaking skills, and availability for varied shifts. Some jobs may require you to know multiple languages, have good math skills, and be able to learn their computer software.

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If you don't have any grades can they a job if the have skill training?

Community Answer

Call centers may not require specific grade or for you to already have training. If you do have training already, it will probably help.

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Question

Where do I submit a resume for a call center job?

Community Answer

Check job boards such as Indeed.com, Monster.com, or Snagajob.com. These will almost always have jobs available for you to contact.

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After 12th grade can I work in a call center?

Community Answer

Yes, depending on your age. Many BPO companies are accepting seniors in high school.

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Do I need a high school diploma to get a job in a call center?

Community Answer

This will depend on the company and specific job requirements. In general, it is recommended that you have a diploma or an equivalent such as a GED.

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What sorts grades should I have?

Community Answer

It depends on the call center. Most centers will accept you if you have passing grades.

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What the maximum age of a call agent?

Community Answer

There are no age limitations for call agents. As long as you meet the requirements of the job, you could be hired.

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What are the requirements of a call center job?

Community Answer

It can be helpful to have a diploma or GED. Also, it can be helpful to have some sales experience, computer skills, strong speaking skills and availability (flexibility) for varied shifts.

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