Show them that you’re looking at things from their point of view. “I understand that you’re upset that your reservation was cancelled. I’ll do everything I can to find you a new table.” “I get that you’re going through a rough time right now, and you’re just taking out those feelings on me. I understand it, but it still hurts.” Use “I” statements to avoid casting blame. “I feel like you’re taking advantage of me you ask me to pick you up from parties every night, especially when you know I’m studying.” “I’ve been working really hard lately, and I don’t think many people have been picking up on that.” Respond calmly and honestly. “I get that you’re upset, but you can’t treat me like that. I’m your friend and I’m trying to help you.” “We don’t have any tickets left, sir. I can offer you a pair to the game tomorrow, but there just aren’t any available for tonight.” Set up boundaries if you feel that you’re being taken advantage of. “I don’t have time to clean up after you when your friends come over anymore. Please do it yourself.” “I can’t deal with you talking to me like I’m not trying to help. When you’re ready to deal with this calmly, let me know.”