The Easiest Way to Open a Native Pump + Troubleshooting Tips

PDF download Download Article
The trick to unlocking a 3-part pump mechanism
PDF download Download Article

Native has a reputation for making great natural products…but also for having notoriously difficult-to-open bottles. If you’re having trouble popping the pump on your Native body wash, you’re not alone. By tightly holding the lock—located directly under the groove on the top half of the pump—and twisting the top counterclockwise, you can get your bottle up and running in no time. Just remember to keep that lock perfectly still!

Things You Should Know

  • The pumping mechanism has three parts—the bottom, which screws onto the bottle, the lock, which is directly under the pump, and the pump itself.
  • Tightly grab the lock (under the groove on the pump) with your finger and thumb, and grab the pump with your other hand.
  • Twist the pump counterclockwise without letting the lock move until the top springs up.
Section 1 of 2:

Unlocking the Pump

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/dc\/Open-Native-Body-Wash-Pump-Step-1.jpg\/v4-460px-Open-Native-Body-Wash-Pump-Step-1.jpg","bigUrl":"\/images\/thumb\/d\/dc\/Open-Native-Body-Wash-Pump-Step-1.jpg\/v4-728px-Open-Native-Body-Wash-Pump-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Use two fingers to tightly grab the lock, which is under the groove on the pump, then firmly grasp the top of the pump with your other hand. Slowly turn the pump counterclockwise while keeping the lock completely still. When it’s unlocked, the pump will spring up. [1]
    • The pump mechanism has three parts, the bottom (which screws onto the bottle), then the pump and lid lock, which are connected.
    • Be careful to not unscrew the entire mechanism from the bottle while twisting the pump.
    2. Advertisement
Section 2 of 2:

Troubleshooting

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8b\/Open-Native-Body-Wash-Pump-Step-2.jpg\/v4-460px-Open-Native-Body-Wash-Pump-Step-2.jpg","bigUrl":"\/images\/thumb\/8\/8b\/Open-Native-Body-Wash-Pump-Step-2.jpg\/v4-728px-Open-Native-Body-Wash-Pump-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you’re having issues opening the lock, take the whole thing out of the bottle, wipe the body wash off with a paper towel, then grab the bottom two parts of the mechanism and twist the pump counterclockwise. [2]
    • Hold on to the bottom parts with a tissue or paper towel to get an even tighter grip.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8d\/Open-Native-Body-Wash-Pump-Step-3.jpg\/v4-460px-Open-Native-Body-Wash-Pump-Step-3.jpg","bigUrl":"\/images\/thumb\/8\/8d\/Open-Native-Body-Wash-Pump-Step-3.jpg\/v4-728px-Open-Native-Body-Wash-Pump-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Some people find that holding the top of the tube (right below where the pump screws onto the bottle) instead of the lower parts of the mechanism can make it easier to open. Squeeze the top of the tubing with your finger and thumb, then turn the top counterclockwise. [3]
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9e\/Open-Native-Body-Wash-Pump-Step-4.jpg\/v4-460px-Open-Native-Body-Wash-Pump-Step-4.jpg","bigUrl":"\/images\/thumb\/9\/9e\/Open-Native-Body-Wash-Pump-Step-4.jpg\/v4-728px-Open-Native-Body-Wash-Pump-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Since the lock is so small, it can be hard to grab onto. Make it easier by wrapping a rubber band around the lock without getting it stuck in the groove (this might take a few tries). Hold the lock steady, and turn the pump counterclockwise. [4]
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a8\/Open-Native-Body-Wash-Pump-Step-5.jpg\/v4-460px-Open-Native-Body-Wash-Pump-Step-5.jpg","bigUrl":"\/images\/thumb\/a\/a8\/Open-Native-Body-Wash-Pump-Step-5.jpg\/v4-728px-Open-Native-Body-Wash-Pump-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Occasionally, body wash can get into the mechanism and cause it to get stuck. If you’re still having trouble, run hot water over the pump while holding the lid lock steady and twisting the top counterclockwise.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/69\/Open-Native-Body-Wash-Pump-Step-6.jpg\/v4-460px-Open-Native-Body-Wash-Pump-Step-6.jpg","bigUrl":"\/images\/thumb\/6\/69\/Open-Native-Body-Wash-Pump-Step-6.jpg\/v4-728px-Open-Native-Body-Wash-Pump-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If your bottle just won’t open, email Native at support@nativecos.com to get help or request a refund. [5] Native is aware of the issue with their pumps and is currently trying to change the design.
    6. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      • Once you open the pump, press down on it quickly a few times to “prime” it for use.
        Thanks
        Helpful 3 Not Helpful 0
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      Other wikiHows

      How to
      Get Effects on Snapchat
      How to
      Relieve & Prevent Headaches & Migraines Fast
      How to
      Quickly and Easily Unclog a Toilet
      How to
      Use Uber for the First Time: Complete Beginner's Guide
      How to
      Take a Screenshot on a Windows PC: 8 Simple Tricks
      A Complete Guide to French Braiding Hair
      How to
      Play Poker
      How to
      Take Care of Potted Orchids
      How to
      Make a Piñata
      How to
      Make Guacamole
      How to
      Meditate
      How to
      Surf
      Advertisement

      References

      1. ↑ https://youtu.be/mY2bVvL0diA?si=l8RC2vyRqg7hAL9K&t=115
      2. ↑ https://youtu.be/tSspi9Ua_cY?si=jcXooR4k3ZRD_c_G&t=75
      3. ↑ https://youtu.be/tSspi9Ua_cY?si=tFDofMFEDHQZqINy&t=91
      4. ↑ https://youtu.be/mY2bVvL0diA?si=eIz-5EqzlrkNhZ2x&t=258
      5. ↑ https://www.nativecos.com/pages/contact-us

      About This Article

      Thanks to all authors for creating a page that has been read 66,431 times.

      Reader Success Stories

      • Anonymous

        Apr 30

        "I wouldn't have been able to open the bottle without your instructions. The rubber band option worked after ..." more
      Share your story

      Did this article help you?

      Advertisement