Q&A for How to Contact FedEx

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Do local FedEx branches have phone numbers?

Donagan

Top Answerer

Yes, but they are not available to the public.

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Question

My package is at my house that’s not mine. What do I do?

Hannah Madden

Community Answer

File a claim online to start an inquiry. If your package was insured, FedEx may be able to refund you for the lost goods. If you know where the package is, you could also try contacting the people at the address to pick up the package yourself.

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Question

How long does it take to get answers to where a missing package is?

Hannah Madden

Community Answer

Once you file a claim for a missing package, it usually takes FedEx between 5 and 7 business days to get back to you. If it's an especially busy time (like during the holidays), it might take slightly longer than that.

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Question

I'm not in my new residence yet. How do I put a vacation hold on a delivery?

Hannah Madden

Community Answer

First, sign up for FedEx Delivery Manager online or via the FedEx app. Once you have an account, you can click on Vacation Hold and then choose from a range of dates that work for you.

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Question

How do I change where my orders are delivered?

Hannah Madden

Community Answer

If you were the person who sent the order, call FedEx customer service and provide them with the tracking number and the new address. You can only reroute a package once, so make sure it's heading to its final destination before you call.

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Question

How can I tell FedEx not to leave packages in front of my garage? They should be left on the front porch.

Hannah Madden

Community Answer

Sign up for FedEx Delivery Manager either online or via the FedEx app. Once you have an account, click on "Tell us where to leave your package." The driver will get instructions on where to leave your packages when they deliver to your home.

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