Q&A for How to Delete Your Pottermore Account

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I don't like my Pottermore house. How do I change it?

Community Answer

You will have to delete your account and sign up again. If you have a particular house in mind, use a sorting hat guide.

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Question

Will I be able to use the same email address to recreate my account?

Community Answer

Yes, you can use the same email and info to recreate your account.

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Question

What about the new Pottermore?

Community Answer

The new Pottermore has added a simple way to delete your account, so you no longer have to get the staff to delete it via email or post.

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Question

How do you change houses, schools, or your wand in Pottermore?

Community Answer

Once you've been sorted, and your wand selected, you'll be using these throughout your Pottermore days. Just like in the wizarding world, you cannot choose your wand and house -- they choose you! However, you can always start a new account and re-sort for a new house and wand.

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Question

If I delete my account and want to use the same nickname as before, is that possible?

Community Answer

Yes, the login is related to your email address. Multiple people can use the same name on Pottermore, and you can use the same name as many times as you like.

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Question

How do I change my patronus in Pottermore?

Community Answer

You can't change it, unless you either make a new account or delete your current one. Even when you delete your account, it might give you the same one when you make a new account.

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Question

What if we still want to use our same email?

Community Answer

You will not be allowed -- unfortunately you agree to forgo your old email account on Pottermore if you delete the account.

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Question

How do I make a new Pottermore account?

Community Answer

The simplest way is to sign up with a new e-mail address.

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Question

Why won't it let me click "Yes, close my account"?

Community Answer

I believe this has to do with using an old or incompatible browser. I was unable to click it in IE 11, but was able to click it in Chrome.

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Question

What do I do if I cannot delete my account?

Community Answer

You should be able to delete it, as long as you follow the instructions in the article listed above.

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Question

Can I use both the same email address and username?

Community Answer

Yes, you can.

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Question

After deleting my account, can I use the same email address to start a new account?

Community Answer

Yes, you can.

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Question

I cannot click the "Yes, close my account" button even after typing in my password. What am I doing wrong?

Community Answer

Try doing it on a different browser. I usually don't have a problem with Chrome or Firefox when using Pottermore. If you still can't delete your account, contact customer support.

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