How to Solve a WeChat Blocked Account Problem: What to Know

PDF download Download Article
A step-by-step guide to unblocking your WeChat account
PDF download Download Article

Was your WeChat account randomly blocked? This can be due to suspicious activity or using an unofficial version of the app. Luckily, WeChat offers an easy solution to unblock your account; you'll just need to authenticate your account using your phone number or a friend's phone number. This wikiHow will show you how to solve a WeChat blocked account problem.

To unblock your WeChat account, use WeChat’s support form . Send a verification code to the number associated with your WeChat account. Follow the instructions included with the code.

Section 1 of 3:

PDF download Download Article
  1. This will take you to a WeChat support form where you can attempt to unblock your account.
    • If you registered your WeChat account in Mainland China, click For mobile numbers in Mainland China, tap here to unblock .
    • You can only unblock your WeChat account if you have a temporary block.
    • If your account has been permanently blocked, your account violated WeChat's Terms of Service, and you won't be able to access your account again (unless you need to withdraw funds). The only way to use WeChat again is to create a new account .
  2. It's how you'll identify your WeChat account. If you don't know your WeChat ID, use your mobile number, email, or QQ ID.
    Advertisement
  3. In the fields beneath "Banned WeChat Account," enter the appropriate information. [1]
  4. " Use the number associated with your WeChat account here.
  5. You'll see the code on the right. If you can't see the CAPTCHA code well, click Try a different one, and you might get one that's easier to see.
  6. This will prompt the WeChat system to send a verification code to the phone number associated with your account. [2]
  7. The text message you get from WeChat containing the verification code should also link you to a place where you can enter the code. Once you enter the code, your WeChat account will be recovered. [3]
    8. Advertisement
Section 2 of 3:

Troubleshooting

PDF download Download Article
  1. 1
    Use a real phone number with WeChat. If you try to use a phone number from a virtual network operator like Google Voice , WeChat will not unblock your account. You will need to use a different phone number that's registered to your name through a mobile phone provider.
  2. 2
    Ask a WeChat friend to authenticate your account. If you have a friend with a WeChat account, and they've had that account for more than 6 months, they can help authenticate your account. Your friend will need to access their account, search for "WeChat Team" in the app, and select Account > Help Friend Log In . [4]
    • If you're trying to unblock your account using a friend's WeChat account, and their account has not been active for at least 6 months, they will not be allowed to help you get your account back.
  3. 3
    Wait at least 14 days for WeChat to unlock your account. If your account has been registered for less than 14 days, wait until 14 days have passed before you attempt to unblock your account. If it says your phone number is unavailable after 14 days, use a different number to unblock your account.
  4. 4
    Wait until next month. If you recently used the same phone number to unblock your or another user's account, you may have reached the monthly unblock limit. In this case, you'll need to wait until next month.
    5. Advertisement
Section 3 of 3:

PDF download Download Article
  1. 1
    You downloaded WeChat through an emulator or unofficial plugin. WeChat can only be used with the official app. If you download and use WeChat through other means, such as an Android emulator, your account will be blocked.
  2. 2
    You used a virtual phone number to register. This includes Google Voice, Vonage, or any other VoIP (Voice over Internet Protocol) service.
  3. 3
    Your account violated the Terms of Service. This could either be done yourself or by someone with access to your account. If your account is flagged for sending content that violates the ToS, it will be permanently blocked.
    4. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Change Your Phone Number on WeChat on Android
      How to
      Use WeChat
      Easy Ways to Unlock or Unsuspend Your Twitter Account
      How to
      Find Your WeChat ID on Android: Simple Steps + More
      How to
      Register an Official Domestic or Overseas WeChat Account
      How to
      Determine if Someone Blocked You on WeChat
      How to
      Verify a Phone Number on WhatsApp: iPhone & Android
      How to
      Unlock Your Permanently Locked Snapchat Account
      Instagram: How to Unlock a Temporarily Locked or Disabled Account
      How to
      Unblock Someone on WhatsApp: Step-by-Step Guide
      How to
      Link QQ with WeChat
      How to
      Sign Up for WhatsApp Without a Phone Number
      Tips and Workarounds for Creating a New Snapchat if You’ve Been Banned
      How to
      Hide Your Phone Number on WhatsApp
      Advertisement

      References

      1. ↑ https://support.wechat.com/cgi-bin/mmsupport-bin/readtemplate?t=weixin_unlock_self&step=0
      2. ↑ https://safety.wechat.com/en_US/safety-tools/articles/account-recovery
      3. ↑ https://help.wechat.com/cgi-bin/micromsg-bin/oshelpcenter?t=help_center/topic_detail&opcode=2&plat=android&lang=en&id=1208117b2mai141024rAFRB7&Channel
      4. ↑ https://help.wechat.com/cgi-bin/micromsg-bin/oshelpcenter?opcode=2&id=190403uzzeme190403uevane

      About This Article

      Article Summary X

      1. Go to https://support.wechat.com/cgi-bin/mmsupport-bin/readtemplate?t=weixin_unlock_self&step=0 . .
      2. Select your ID type.
      3. Enter your WeChat ID, mobile number, email, or QQ ID.
      4. Select a country and enter your phone number next to "Send verification code to."
      5. Enter the CAPTCHA characters.
      6. Click Send Verification Code .
      7. Follow the instructions included with the code.

      Did this summary help you?
      Thanks to all authors for creating a page that has been read 93,616 times.

      Is this article up to date?

      Advertisement