Set boundaries Don’t be afraid to say no. Before beginning the conversation, know what your boundaries are and stick by them. Would you be able to cover my Saturday shift? Sorry, I can’t. Why not? I covered for you last Tuesday—you owe me! I know, and I really appreciated that! I don’t have a problem covering your shifts. The thing is, when you ask me last minute like this, I usually have other plans. I’d be happy to cover for you if you give me advance notice. I’m sorry, but I really can’t take on this extra work right now. I’m already working on five projects and if I add any more, I won’t be able to finish all my work. Be brief and direct State your wants and feelings in brief, simple sentences. This makes it far less likely that you will be misunderstood. I’d like that report on my desk by 4pm today. I’m sorry, but I won’t be be able to make that deadline. Can you stay a few hours later this evening? Sorry, no. I clock out at 5:30 and I can’t miss the bus. Adopt a “we” mentality Come up with solutions that make everyone happy. This way, everyone’s feelings are considered and heard. If you’re unsure about anything, please let me know as soon as possible. This way, we can resolve any problems before they become bigger.