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A guide to Amazon delivery delays and how to get a refund
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“Package delayed in transit” is the last update any Amazon shopper wants to see with their order; after all, it means that the package won’t be arriving on its original delivery date. Don’t worry, though—we’ll walk you through everything you need to do if your package is delayed, like confirming your shipping address and checking your email inbox. If you go more than 2 days without updates, we’ll teach you how to get in contact with Amazon (or a third-party seller) so you can get compensated.
Things You Should Know
- ”Package delayed in transit” means that your package is running late and won’t arrive on the expected delivery date.
- Give the package 2 more days to arrive at your residence. If you still don’t receive it, contact Amazon’s customer service team to request a refund or replacement.
- If a third-party seller shipped the item, contact them directly. If they don’t reply in 2 days, get in touch with an Amazon customer service agent to receive a refund.
Steps
Section 2 of 3:
What to Do if Your Package Is Late
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Check your package’s tracking status. If you’re on desktop, click the “Returns & Orders” tab to access your most recent orders. If you’re on mobile, tap the bottom-center person icon followed by “Your Orders.” [3] X Research source- For third-party packages, you may need to check this on a specific courier site, like USPS.
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See if you received any emails about the shipping status of your item. Check your spam folder , too, in case anything ended up there. [4] X Research source -
Check that your shipping address is accurate. If you’re on desktop, go to this page ; if you’re on mobile, tap the bottom-central icon, followed by “Your Account” and “Your Addresses.”- If it turns out you shipped your package to the wrong address, get in touch with an Amazon customer service agent .
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Double-check your payment info. Amazon suggests checking the Transactions page to ensure that your payment was processed correctly. An issue with your payment could cause a delay in transit/delivery. [5] X Research source- If you’re on mobile, tap the bottom-central icon, followed by “Your Account,” “Your Payments,” and “Transactions.”
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Section 3 of 3:
How to Get a Refund or Replacement
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Give the package 2 extra days to arrive. Unfortunately, Amazon can’t officially help you until you’ve gone at least 2 days past the delivery date without receiving your package. Keep an eye on your tracking info in the next 48 hours to see if anything changes. [6] X Research source -
Message Amazon’s customer service team. Go to Amazon’s customer service page and select the item that was never delivered. In the “Ok, how can we help with this item?” list, select an option like “Track shipping” or “Arrived too late.” Select the “I need help with something else button” on the next page to get redirected to a customer support agent. This agent can help you get compensated for your late/missing package.- Amazon lets you either receive a phone call from an agent or chat with an agent online. Online chats are often quicker and give you more flexibility.
- If you end up receiving the package after getting refunded, you likely won’t be recharged for the item. [7] X Research source
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Contact the seller if they handled the shipment. If your shipment wasn’t fulfilled by Amazon, head to “Your Orders,” pick out your order, and hit the “Problem with order” option. From there, select the prompt that best applies to your situation, followed by “Contact seller.”- Amazon recommends waiting 2 days for a third-party seller to reply. If you don’t hear back after that time, check that your order is covered by Amazon’s A-to-z Guarantee . Then, reach out to Amazon’s customer service team to request a refund.
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References
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GENAFPTNLHV7ZACW
- ↑ https://www.amazon.sg/gp/help/customer/display.html?nodeId=GCC7G9HKYQBZT5FX
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GL669SSDXFCJ2ZA6
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GL669SSDXFCJ2ZA6
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GL669SSDXFCJ2ZA6
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GL669SSDXFCJ2ZA6
- ↑ https://sellercentral-europe.amazon.com/seller-forums/discussions/t/23f9aaa406cc021d498437f575834f8b
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