In 2019, to help keep the country safe, New Zealand introduced a new way to contact the New Zealand Police/Ngā Pirihimana o Aotearoa in non-emergency situations. [1] X Research source Rather than calling the true emergency number, 111, for non-urgent matters, the 105 service allows you to report crimes that aren't ongoing or situations that that don’t need urgent police assistance. You can also call the police to update them about a crime or incident that's already been reported. This article explains step by step the various options for contacting the police for non-emergencies in New Zealand.
Steps
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Dial 105 from your landline or mobile phone for non-emergency situations. Simply press 1 then 0 then 5. No dialling code is needed.
- Note that internet-based or international-based phone systems are not able to dial 105. Try dialling +64 9105 105 from a non-New Zealand mobile phone or landline for non-emergency matters. [2] X Research source Depending on which country and phone system you are calling from your call may be connected; you may, however, incur international toll charges.
- Dial 0800 105 105 if you can’t get through on your landline or mobile to 105 for any reason. [3] X Research source It's pretty unlikely 105 won't work for you, but if you can't get through, try 0800 105 105. 0800 is a free phone dialling code.
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Know when to call 105. 105 is for any non-emergency situation when you need to speak with the New Zealand Police. These issues may feel time-sensitive but are non-urgent and non-life-threatening.
- Some examples include: [4]
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Research source
- If your car or van has been stolen
- To provide information about scam/suspected scam
- You suspect drug dealing activities are taking place
- You own or manage a shop that has been broken into
- Your home has been burgled. If you think there may be an intruder in your home, don't go in - contact the police immediately by calling 111 .
- Use 105 only when required. 105 is an NZ wide non-emergency number that will be answered 24/7 by the New Zealand Police. The person that takes your call will work to resolve your issue. This may include putting you through to your local station. 111 and 105 are staffed with highly trained people who can help callers with their specific issues and should only be called when their services are needed.
Advertisement - Some examples include: [4]
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Research source
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Use 105.police.govt.nz instead of calling, to report less time-sensitive matters. Your device needs Google Chrome or the latest version of Safari to start a report online. Creating a report online is ideal in these types of non-emergency situations: [5] X Research source
- Theft of a bike from a park or public bike park
- Graffiti on your home or commercial property
- Lost wallets, purses, phones or laptops
- Your rucksack or handbag has been stolen from the library
- If someone has deliberately broken your car window
- You are a retailer and someone has stolen items from your shop/shoplifted
- A petrol drive-off has taken place.
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Be aware you cannot text 105. [6] X Research source If you are unable to use a phone to communicate because you have a hearing or speaking issue, you can use 105.police.govt.nz to report non-emergency events.
- If you are deaf, hearing or speech impaired you can register to use the emergency 111 TXT service. Only texts from phones that are registered will go through to the emergency services. [7] X Research source
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Contact a specific police station, if you need to, by calling it directly. You can find telephone numbers for police stations all over New Zealand at https://www.police.govt.nz/contact-us/stations/a2z . This webpage lists the police stations, and their phone numbers alphabetically.
- Not all police stations are manned 24 hours a day. You are most likely to reach the police in any police station by calling between 09:00 and 17:00, Monday through Friday.
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Report urgent but not life-threatening traffic matters that don't need an emergency police response by calling *555 from a mobile phone. [8] X Research source Do not call while driving.
- You can use *555 to report anyone continually driving poorly, serious traffic congestion, breakdowns and obstructions on the highway. The service is commonly referred to as Star-triple-five.
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Praise, or complain about the police using the online forms. If you want to praise something the police have done, you can do so online or speak with the relevant station. If you want to complain, there are two ways online. [9] X Research source You can make an expression of dissatisfaction or make a formal complaint .Advertisement
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Tips
- If you'd like to speak to the Police in New Zealand using a language other than English, the Police can provide an interpreter on the telephone. There is a free service called Language Line. Ask for Language Line when you call the Police or when visiting a police station and tell them what language you speak. Language Line is only available from 9:00am to 6:00pm Monday to Friday and Saturday between 9am-2pm. [10] X Research sourceThanks
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References
- ↑ https://www.police.govt.nz/news/release/police-announces-non-emergency-number-%E2%80%93-it%E2%80%99s-105
- ↑ https://stdigest.co.nz/2019/05/10/police-announces-non-emergency-number-its-105/
- ↑ https://www.police.govt.nz/105info
- ↑ https://www.police.govt.nz/105info
- ↑ https://www.police.govt.nz/105info
- ↑ https://stdigest.co.nz/2019/05/10/police-announces-non-emergency-number-its-105/
- ↑ https://www.police.govt.nz/advice/personal-community/new-arrivals/english/communicating-with-police
- ↑ https://www.newzealandnow.govt.nz/living-in-nz/safety/emergency-services
- ↑ https://www.police.govt.nz/contact-us/praise-and-complain
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