Performance management involves more than simply providing an annual review for each employee. It is about working together with that employee to identify strengths and weaknesses in their performance and how to help them be a more productive and effective worker. Ready to make a system of your own? Keep reading to learn how to develop a performance management system so that you can help everyone in your organization work to their full potential.
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QuestionHow do you deal with an employee who thinks they are the boss?Jeffrey Fermin is a Performance Marketing Manager based in Miami, Florida, who currently works for AllVoices. He’s also the Founder of a full-service marketing company called New Theory. With over 10 years of experience, he specializes in digital marketing and content creation. He earned a Bachelor’s Degree in Psychology and a Bachelor of Education from Florida International University. Jeffrey has won a Microsoft Octas Innovation Award and is a TechCrunch Disrupt Runner-Up.Take some time to understand the root cause of the employee's behavior. Once you have a better understanding of their motivations, you can approach the situation with greater empathy and tailor your approach accordingly. Once you have a better understanding of the employee's behavior, it's important to provide them with specific feedback about how their behavior is affecting the team and the company's goals. Be clear about your expectations for their behavior and performance, and provide concrete examples of how they can improve.
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QuestionWhat do you say to an employee to help them improve?Jeffrey Fermin is a Performance Marketing Manager based in Miami, Florida, who currently works for AllVoices. He’s also the Founder of a full-service marketing company called New Theory. With over 10 years of experience, he specializes in digital marketing and content creation. He earned a Bachelor’s Degree in Psychology and a Bachelor of Education from Florida International University. Jeffrey has won a Microsoft Octas Innovation Award and is a TechCrunch Disrupt Runner-Up.Offer solutions to help the employee improve their behavior and performance. Provide them with different resources (like mentoring or training) to help them develop the skills they need to succeed. Be clear about what actions need to be taken, and set clear deadlines for improvement.
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Tips
- Reward and celebrate often. If a team exceeds expectations in meeting a specific deadline, take them out to lunch. If an individual is regularly staying late to make sure things get completed, find a way to thank them for their effort.Thanks
- Put your performance plans in writing. This provides a record that both the organization and the employee can return to. It also verifies that both parties saw and agreed to the plan (via their signatures).Thanks
- Tell your employees about the new performance management system. Explain why this change needed to take place and how it will help them as a staff member and the organization as a whole.Thanks
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Expert Interview
Thanks for reading our article! If you'd like to learn more about workplace management, check out our in-depth interview with Jeffrey Fermin .
References
- ↑ https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/Documents/Performance-Management.pdf
- ↑ https://www.entrepreneur.com/article/310751
- ↑ https://www.aafp.org/fpm/2003/0300/p43.html
- ↑ https://www.nolo.com/legal-encyclopedia/employee-evaluations-how-to-conduct-29547.html
- ↑ http://www.opm.gov/perform/overview.asp
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