Amazon packages sometimes come in nice, correctly sized boxes, but sometimes they come in large boxes with no packing material to keep them from sliding around. Formerly, Amazon offered a one-click path to leaving package feedback through your "orders" menu, but now offer a different process. If the content was packaged and shipped by Amazon, this is the way to let them know about problems.
Steps
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Take one or more pictures that illustrate the problem if you can. Amazon's customer service will likely give you information to email these pictures to them.
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Navigate to the "Packaging Programs" page from Amazon's "Help & Customer Service Center." You can go there directly through https://www.amazon.com/gp/help/customer/display.html?nodeId=201910390Advertisement
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Click on "Contact Us" on that page.
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Choose the method by which you wish to communicate.
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Be prepared to clearly articulate the issue you encountered. You may be asked to forward any images you may have that illustrate your complaint.Advertisement
Community Q&A
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QuestionDoes Amazon have a plan to reduce the amount of plastic used? Is it necessary to put small items in large bubble envelopes?Community AnswerWhen they ship items, they want to make sure that nothing happens to your item order. Its best to place small items in large bubble envelopes to ensure the best protection. Maybe send an email requesting they consider using plastic made from recycled products.
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QuestionWhy does Amazon use so much unnecessary packaging for small items? It's a huge waste of resources.kerry angleCommunity AnswerAmazon uses abundant packaging for small items to ensure product protection during transit and efficient handling in their vast logistics operations. While concerns about waste are valid, Amazon has implemented initiatives to address the issue, such as "Frustration-Free Packaging" and "Ship in Own Container." Customers can contribute by choosing packaging options that minimize waste. Feedback from customers is valuable in driving further improvements.
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QuestionWhy is it so insanely hard to report packaging damage without returning or replacing the item? Amazon used to be better. The bot just gives me the runaround, no real options and no way out.kerry angleCommunity AnswerReporting packaging damage without the need to return or replace the item can be challenging on platforms like Amazon. In the past Amazon may have provided better options for addressing this issue. Users can encounter difficulties when attempting to report packaging damage through automated systems or bots. The present experience typically involves encountering a bot that leads users in circles without providing satisfactory resolutions or viable alternatives. Unfortunately, there may be no straightforward way to resolve the problem or escape the automated loop.
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Tips
- This is just for Amazon's boxes, not the seller's packaging of the product itself. Seller packaging feedback belongs in 'Seller Feedback.'Thanks
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