Q&A for How to Become a Hotel Receptionist

A good way to introduce yourself over the phone would be, "Good morning/afternoon/evening. Thank you for choosing (name if hotel) in (city). My name is (name). How can I assist you?" In person you could just say, "Good morning/afternoon/evening. My name is (name). How can I assist you today?"

Foreign English is often very similar to local English, but varying accents, speaking speeds, and regional slang can often make it very hard to understand. Typically the best way to learn how to understand a foreign English variant is to associate with people that speak it, and try to listen carefully to how they speak.

Not necessarily. It's always an advantage when applying for a job, but usually work experience is enough.You should ask the company that you are applying to, directly.

No, never sit in front of a guest. You must stand in order to make it clear you are focusing entirely on them. Standing is also a sign of respect.

Breathe. Work together as a team and be polite, but short. It's OK to politely point out that customers are being rude, if they are very rude or annoying: "OK sir; we are here to help and give you a great stay, there's no need to be rude."

Never say "no problem." Always use the phrases "My pleasure," "It will be my pleasure to assist you," or "Of course. I can take care of this for you." Saying things like that reflect on you in a good way. As far as things you shouldn't say, use your common sense; for example, don't curse.

Don't be afraid to ask your guest to repeat the question, or to explain it further. Most guests will be understanding. If your guest gets upset, reassure him or her that you simply want to make sure that you get everything right so that they can have the best experience possible.

Talk formally to your guest, and ask when they will like to book their reservation. If they don't know what time to book their reservation, you can give some suggestions based on your own knowledge of the surrounding area (ie: if springtime gets great weather, recommend springtime). You should also ask if they have any special preferences or require special services. For example, some guests want two beds in their room, while others want only one bed. Some guests will want a smoke-free room, while others need theirs to be wheelchair accessible.

It depends on the hotel itself. Sometimes, a receptionist doesn't have permission to authorize anything except for a room upgrade or late check out. If you can authorize breakfast or complimentary drink, then do so, otherwise, ask the manager on duty for permission. Regardless of your course of action, you should always let the manager on duty what's going on so that they are aware of the situation.

Contact hotel management and/or the police.

Try taking business admin courses (traineeships) or even getting admin experience. Go to hotels and find out if they are seeking work experience kids.

No, although a college degree might be helpful.

They will likely need pens and something to write with. However, more specific objects will depend on the individual and the job-specific requirements.

it depends on whether you're attending someone directly because not all clients or customers who come to the hotel pass by the reception or front desk. If the client comes to you, then it is necessary to greet the client.