Q&A for How to Connect the Hue Bridge to WiFi

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  • Question
    I initially installed the HUE Bridge to our internet router and it works perfectly. But we have our Google speaker set up on a separate MESH network. Can I move the HUE Bridge to the MESH network?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Only if your Wi-Fi extender has an ethernet port that you can use to connect the Hue Bridge.
  • Question
    I cannot link the hue bridge to google assistant
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Make sure you have a Phillips Hue and a Google Home account set up. Open the Google Home app and tap the "+" icon. Tap "Set Up Device" and then select "Works with Google." Tap "Yes" to link your Google Home account with your "Phillips Hue" account.
  • Question
    Why my hue bridge will not update
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Open the Phillips Hue app and go to "Settings". Tap "Software Update" and then tap "Automatic Update." The Hue Bridge should update automatically.
  • Question
    I have to use two tp link wifi extenders in my home. Do I connect bridge to Main i provider's router or onebridge to each of the extenders and will they work in Malta(geographical restrictions?)!
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    If the Wi-Fi extenders have an ethernet port, you should be able to connect your Hue Bridge to the Wi-Fi extender using an ethernet cable.
  • Question
    The 3rd light on my Hue bridge went off and I've tried everything including factory reset but it still stays off. Any solutions ?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    This means your Hue Bridge is not connected to the internet. Try using a different ethernet cable or plugging it into a different ethernet port on your router. If that doesn't work, you may have a defective Hue Bridge.
  • Question
    Light show as unreachable. Light will not turn on at all when plugged into bridge. How do I fix this?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Make sure the light is within range of your Hue Bridge. If that doesn't work, reset your light and pair it with the Hue Bridge again.
  • Question
    how do i connect the app to a new router
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Connect the Hue Bridge to the new router using an Ethernet cable. Then connect your mobile phone to the same Wi-Fi network as the router.
  • Question
    Will all lights show up on all devices or can I specify lights per device?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    If you have multiple Hue Bridges, you can connect different lights to each device. Otherwise, they will all connect to the same device.
  • Question
    Why does Alexa not recognize a room name?
    wikiHow Staff Editor
    Staff Answer
    This answer was written by one of our trained team of researchers who validated it for accuracy and comprehensiveness.
    wikiHow Staff Editor
    Staff Answer
    Make sure you have the room configured in the Phillips Hue app. If Alexa still won't recognize it, try setting it up in the Alexa app.
  • Question
    Will this work with mobile internet?
    Chris Stacker
    Community Answer
    No, it requires an ethernet cable from the router. It must be ethernet, the bulbs connect with the hub wirelessly. The hub must be plugged in at all times to the router.
  • Question
    How do I connect a Philips Hue bridge using our community WiFi with no modem in our unit?
    Hod nissan
    Community Answer
    You need to download the app from the app store or Google Play, and than connect your WiFi from the app. The name of the app is: "Philips Hue‏".
  • Question
    Does a hue bridge require Ethernet?
    Community Answer
    Yes, the router in some way or form must have a physical connection that being the bridge does not have built in wifi for itself. Ethernet is the only way to connect the bridge to internet. You could connect it to your router but don't put it too close, or else it will cause interference.
  • Question
    Why does a hue bridge use iCloud?
    Community Answer
    There is no wireless network in the hub. Only use the ethernet and connect directly into the router.
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