Q&A for How to Greet Customers Arriving in a Store

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Question

How would you acknowledge and greet a customer?

Sheila A. Anderson
Certified Image Consultant & International Branding Icon
Sheila A. Anderson is a Certified Image Consultant, International Branding Icon, and the Founder of Image Power Play, an impression management and personal branding company. With over three decades of experience, she specializes in empowering corporate professionals to raise their personal image to meet the value of their brand. Sheila is a Certified Image Consultant with The Image Resource Network and a Certified Universal Style Consultant with The Universal Style International. Sheila is a member of the C-Suite Network Advisors and the author of the book, I.C.U., The Comprehensive Guide to Breathing Life Back Into Your Personal Brand.

Sheila A. Anderson

Certified Image Consultant & International Branding Icon

Expert Answer

The goal is to treat it like a normal conversation. If you come off as too stiff or formal, it won't feel authentic. Greet them, introduce yourself, and offer to help them with anything. If any kind of conversation develops organically, go with it. They'll feel respected and acknowledged if you treat them like normal people!

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Question

Is it better to say "hello" or "hi?"

Sheila A. Anderson
Certified Image Consultant & International Branding Icon
Sheila A. Anderson is a Certified Image Consultant, International Branding Icon, and the Founder of Image Power Play, an impression management and personal branding company. With over three decades of experience, she specializes in empowering corporate professionals to raise their personal image to meet the value of their brand. Sheila is a Certified Image Consultant with The Image Resource Network and a Certified Universal Style Consultant with The Universal Style International. Sheila is a member of the C-Suite Network Advisors and the author of the book, I.C.U., The Comprehensive Guide to Breathing Life Back Into Your Personal Brand.

Sheila A. Anderson

Certified Image Consultant & International Branding Icon

Expert Answer

I prefer "hi" in a non-formal environment. It's just a little friendlier and more conversational. If you're in a more formal setting, "hello" is probably more appropriate.

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Question

Where do I wear my nametag if I'm a store greeter?

Sheila A. Anderson
Certified Image Consultant & International Branding Icon
Sheila A. Anderson is a Certified Image Consultant, International Branding Icon, and the Founder of Image Power Play, an impression management and personal branding company. With over three decades of experience, she specializes in empowering corporate professionals to raise their personal image to meet the value of their brand. Sheila is a Certified Image Consultant with The Image Resource Network and a Certified Universal Style Consultant with The Universal Style International. Sheila is a member of the C-Suite Network Advisors and the author of the book, I.C.U., The Comprehensive Guide to Breathing Life Back Into Your Personal Brand.

Sheila A. Anderson

Certified Image Consultant & International Branding Icon

Expert Answer

If there aren't any formal rules on where the nametag is supposed to go, put it on the right side of your upper chest. People shake hands with their right hand, so putting the name tag near your face on the right side makes it easier to spot and read.

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Question

After greeting a customer, what should I say afterward?

Community Answer

You might ask the customer what he/she is shopping for, and if he/she has any preferred brands.

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Question

What is the best way to let a customer or employee know that we will be closing in 5 minutes?

Community Answer

Say something like, "Excuse me, I'm sorry to inform you that the store will be closing within the next five minutes. Have you found all you're seeking or may I help you with anything?"

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Question

Is it ok to ask returning customers if there is a certain salesperson they would like to assist them?

Community Answer

Yes, there is nothing wrong with asking returning customers if they would like to see a specific salesperson.

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Question

What it the best way to ask a customer if I can help them when they arrive in the store?

Community Answer

You can say, "Hi, may I help you?" or, "Hi, are you looking for anything special today?"

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Question

What do I do if I'm serving a customer and another one walks in the store?

Community Answer

If possible, pause what you're saying to the customer you're currently helping and say something like, "Hello, I'll be right with you."

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