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I bought a Samsung galaxy active 2 tablet off a friend but it's got his Google account with his password still. it won't let me factory reset it. how can I get past this and set up my new account 🤔

Darlene Antonelli, MA
wikiHow Technology Writer
Darlene has been writing and editing tech content at wikiHow since 2019. She previously worked for AppleCare, served as a writing tutor, volunteered in IT at an animal rescue, and taught as an adjunct professor for EN101 and EN102. Darlene has completed Coursera courses on technology, writing, and language. She holds both a BA (2011) and an MA (2012) from Rowan University in Writing, with a focus on workplace communication. With her extensive experience, academic background, and ongoing learning, Darlene has become the go-to grammar expert for her friends and family, as well as a skilled wordsmith for anyone in need.

Darlene Antonelli, MA

wikiHow Technology Writer

Expert Answer

You need your friend to remove the device from their Google account. Either they can unlock the tablet and go to "Accounts" and remove the Google account, or they can go to their Google account using any web browser on any computer or phone or another tablet and remove that Samsung from their account. Unfortunately, it's an expensive paperweight for you as you cannot use the tablet without your friend removing it from their Google account. (The only other option is for you to get access to their Google account and do either of the options listed here)

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Question

What is the button combo for a factory reset on a Samsung tablet?

Community Answer

With the device off, press and hold the "Volume Up," "Home" and "Power" buttons. Release the buttons when you see the recovery screen and the Samsung logo. Use the volume buttons to navigate the menu and select "wipe data / factory reset." Press "Home" to choose the highlighted selection.

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Question

How do I get past the PIN when I bought a tablet that has a PIN lock?

Community Answer

Press and hold the power key, tap restart (if you need the PIN to shut off the tablet). And as soon as the screen turns completely off (no screen, no backlighting), then press and hold power, turn the volume up and wait till you see the Android utility screen.

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Question

How do I factory reset my Android tablet?

Community Answer

Consult Reset an Android Tablet .

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Question

How do I factory reset my Galaxy Tab S6 if I can't turn it off because I have forgotten my lock screen passcode?

elementical

Community Answer

Make the battery 0%, then after it's near 50% press the power button and volume down button at the same time. Release the buttons when it got to the recovery screen. Move selection using volume up & down buttons and select using power button.

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Question

How do I get passed a verify pin on factory reset tablet?

Community Answer

Oush the volume down button while pushing the power on button. Something will come up that says factory reset. Press this button. It will ask you if you really do want to reset your tablet. Select the Yes. After about thirty minutes, it will work.

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Question

My Samsung 2019 tablet won't accept the pincode, although it is the correct one.

Community Answer

Make sure you have entered the right password, if you have entered the right one and it doesn't unlock, try restarting it and enter the pincode again.

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