Q&A for How to Use Amazon Locker

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Will there ever be a time I can return items using the locker?

Community Answer

Yes. I just returned an Amazon purchase to one of the lockers in Austin TX. I just scanned the bar code on the return label and a door popped open to insert my box. It was very easy.

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Question

Can someone else pick up my package?

Community Answer

Anyone who has the pick-up code can access the locker, so yes. Just enter the code and the locker door will open.

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Question

How do I get a day extension for my Amazon locker?

Community Answer

You can't. The maximum amount of time it will be in the locker is 3 days.

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Question

What if you have ordered several small items together?

Community Answer

It should be fine. No different than having them sent to your home.

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Question

Do I need a code for returns for an Amazon locker?

Community Answer

No. The barcode you affix to the package is scannable and able to open the locker. You do need the appropriate return label though.

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Question

Where would I find my Amazon locker code?

Community Answer

You'll get a code sent via SMS and/or email when your package is ready for pickup.

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Question

How do I collect from an Amazon locker?

Community Answer

You simply type in the locker pickup code you received, and the locker with the item pops out.

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Question

Can the locker be used for items requiring a signature upon delivery?

Community Answer

The items have to be dispatched by Amazon (eg: Prime), but otherwise all items should be able to be ordered to the lockers, unless they are too big. If you have any more questions, contact Amazon.

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Question

Will my items be with someone else in the same locker?

Community Answer

No. That's why you get a unique locker code.

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Question

Is there a charge for using an Amazon Locker?

Community Answer

No, there is no charge.

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Question

How can I get my item shipped to a different Amazon locker location?

Community Answer

Once you put the address that your package was sent to, then you should see an optional delivery to a locker that is near that address.

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Question

Is it possible to change the shipping address to a locker after the order is placed?

Community Answer

Yes, though it may depend on the order. You should be able to edit the order on Amazon and change the shipping address to a locker.

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Question

How long can a package stay in a locker without pickup before they remove it?

Community Answer

Three days according to Amazon website. Look there for more information.

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Question

I have a package to return and have printed a return label, but the label says my locker reservation is only guaranteed until a certain date. I am worried that when I get there, the locker will not open. How can I tell if the pin is still active?

Community Answer

It will remain valid for the entire return period; however, once the guaranteed reservation time (usually the next working day) has passed, you might find the chosen Amazon Locker location is full.

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Question

Can I send unlimited things to an Amazon locker if they all meet the size requirements?

Community Answer

Yes, as long as there is available locker space in the location you choose.

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Question

If it says the item will be ready on Saturday, does that mean it could potentially not arrive until late Saturday, or does it mean that it is available all day?

Community Answer

An item that "will be ready on Saturday" will arrive sometime Saturday between 9 am and 9 pm.

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Question

Can I buy things from other websites, such as clothing websites, and have them deliver it to a locker?

Community Answer

No. Only certain Amazon purchases (those fulfilled by Amazon, and those that meet size and weight criteria) can be delivered to an Amazon locker.

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Question

How do I send a gift to an Amazon locker?

Community Answer

Order the item as normal and have it shipped to an Amazon locker near them. Tell them the Amazon locker address and access code and they can pick it up.

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Question

How long can an item be in an Amazon Locker?

Community Answer

It can be in the locker 3 days before an Amazon courier returns the product from the locker to Amazon to be reprocessed.

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Question

Can I send a package from Amazon.UK to a locker located in the US?

Community Answer

No, you will need to go through Amazon customer service directly to process the return.

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Question

How do I find an Amazon Locker in my area?

Community Answer

Just go to (Your account) then (Your Addresses) then add a new locker address and finally enter your zip code.

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Question

Are Amazon lockers temperature controlled?

Community Answer

You can look up the location and normally call the store it’s located at to find out if it is indoors or outside. Inside ones would be that room’s ambient temperature. But the lockers themselves have no temperature control, so outside, the lockers could be upwards of 105°F, such as in Texas.

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Question

Do I have to enter both codes to indicate that I have picked up both items in the same Amazon locker?

Community Answer

No. One code opens one locker. The delivery email should only have one code for each locker. If you have multiple boxes in one order, they each come in separate lockers.

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Question

Is it exactly 72 hours I can pick up an item from an Amazon Locker?

Community Answer

It is whenever the delivery driver stops there next, after it has been three days. You’ll get an email almost immediately, when it’s returned.

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Question

How do I get the code to retrieve my parcel on my Amazon locker?

Community Answer

A barcode for scanning (and number-code for manually entering the code instead) will be in the delivery email that is sent to the email address on the purchaser’s account. It will not be in the order confirmation email. They don’t have the information to pass on to you until the package has been delivered. So, watch for the delivery email.

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Question

What is the size of an Amazon locker?

Community Answer

They are different sizes, but none are giant. Think of the old bus/train station lockers (where you took the pull out key with you). They are about those sizes. There are helpful image examples you can check out on Google Images that would give you a clear idea.

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