Q&A for How to Write a Complaint Letter to a Company

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How do I write a complaint letter?

Community Answer

Stick to the facts. Tell them what happened, and back up your opinions with facts. Be assertive, but not angry.

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Question

Should I take the letter in personally or mail it if they're local?

Community Answer

Taking the letter in is better because it shows how much you care about the issue.

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Question

How can I write a letter about how my manager is always shouting?

Community Answer

You will want to contact your human resources division if your company has one. If not, I would suggest contacting either the direct supervisor of your manager, including the owner if that is the case. Don't threaten legal action, but make it clear that you feel you are being harassed and it needs to stop.

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Question

How do I deal with a company that is making demands for payment of goods returned that they say never arrived?

Community Answer

Any good company should take goods lost in transit into consideration. You may want to check them out on the Better Business Bureau to see if this happens often with this particular company. Write a letter stating what items you sent, when you sent them back, and include any receipts or tracking numbers that you have.

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Question

Can I send pictures of my stroller and car seat combo if I do not know the model number?

Community Answer

Give it a try, but the model number should be on the bottom of each item. If they are not on the items, perhaps the picture will help the clerk find it.

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Question

Where do I put my contact information on the letter?

Community Answer

Your contact information can go in the body of the letter by stating, "You can reach me at..." or after the sign off, below your typed name.

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Question

How can I write to my manager who's quite tough?

Community Answer

You can contact HR if your company has a human resources division, or contact your manager's supervisor if you don't.

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