Cara Membatalkan Pembayaran di App Store

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Artikel wikiHow ini akan menunjukkan kepada Anda cara membatalkan langganan di App Store, serta meminta pengembalian dana untuk konten yang dibeli melalui iPhone atau iPad.

Metode 1

Metode 1 dari 2:

Membatalkan Langganan pada App Store di iPhone atau iPad

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Anda dapat menemukan ikon ini di salah satu home screen perangkat.
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Foto yang Anda pilih untuk ID Apple (dalam bentuk lingkaran) ini ditampilkan di pojok kanan atas jendela App Store. Menu pop-up “ Account ” akan dimuat setelahnya.
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Opsi ini merupakan pilihan pertama pada jendela pop-up “ Account ”. Anda bisa melihat menu “ Account Settings ” setelahnya.
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Opsi ini merupakan pilihan kedua dari terakhir di bagian bawah menu “ Account Settings ”. Daftar semua langganan Anda akan ditampilkan.
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Anda bisa melihat detail langganan pada menu " Edit Subscription ".
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6
Sentuh Cancel Subscription . Teks berwarna merah ini berada di bagian bawah menu " Edit Subscription ", di bawah daftar paket yang Anda langgani. Jendela pop-up konfirmasi akan ditampilkan.
- Jika Anda menggunakan layanan percobaan gratis, teks yang ditampilkan adalah " Cancel Free Trial ".
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Opsi ini merupakan pilihan kedua pada jendela pop-up konfirmasi. Langganan akan dihentikan di akhir periode penagihan saat ini.

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Metode 2

Metode 2 dari 2:

Meminta Pengembalian Dana pada iPhone atau iPad

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1
Buka Mail. Ikon aplikasi ini tampak seperti amplop berwarna putih dengan latar belakang gradien biru muda. Anda bisa menemukannya pada Dock di bawah layar atau salah satu home screen perangkat.
- Anda bisa mengirimkan permohonan pengembalian dana dari resi pembelian yang dikirimkan melalui surel, atau dengan mengunjungi https://reportaproblem.apple.com dari peramban apa pun pada komputer desktop atau perangkat seluler. ^{[1]
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  Teliti sumber}
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2
Buka resi surel dari App Store. Anda bisa mencari resi menggunakan frasa pencarian "Your receipt from Apple", atau berdasarkan tanggal surel dengan mengetikkan tanggal pada bilah pencarian di bagian atas jendela aplikasi Mail.
- Setelah ditemukan, sentuh surel untuk membukanya. Anda bisa melihat detail pembelian pada surel tersebut.
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3
Sentuh Report a Problem . Opsi ini berada di samping pembelian yang Anda ingin laporkan untuk mendapatkan pengembalian dana.
- Anda akan diarahkan ke situs web Apple untuk menyelesaikan proses.
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Anda perlu masuk ke akun agar bisa melanjutkan.
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Menu drop-down akan dimuat.
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Anda perlu mengirimkan permintaan permohonan dana untuk ditinjau, menghubungi layanan dukungan iTunes, atau mengontak pihak pengembang aplikasi, tergantung pada masalah yang Anda pilih.
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Jika Anda mengirimkan permintaan pengembalian dana, Anda bisa mengetahui tanggapan dari pihak Apple terkait pengembalian dana melalui surel dalam beberapa hari. Jika Anda menghubungi layanan dukungan iTunes atau pihak pengembang aplikasi, Anda akan diminta masuk ke jendela obrolan, memulai panggilan telepon, atau mengirimkan surel.

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Tips

Untuk membatalkan pembayaran yang tertunda, buka “ App Store ” > Sentuh foto profil > Sentuh ID Apple > Pilih “ Manage Purchases ” > Sentuh “ Cancel ” di samping pembelian tertunda yang Anda ingin batalkan.

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Cara Membatalkan Pembayaran di App Store

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Membatalkan Langganan pada App Store di iPhone atau iPad

Meminta Pengembalian Dana pada iPhone atau iPad

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