Q&A for How to Contact Etsy Support

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Question

Why can't I log in to my Etsy account?

Community Answer

Contact Etsy support as soon as possible. They will guide you through the necessary steps to resolve the issue.

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Question

How can I pay my Etsy account bill?

Community Answer

To pay your Etsy account bill, go to your dashboard and look at the left-hand column. Click on "Finances," then "Your Bill," and select "Make a Manual Payment." Follow the prompts to complete the process.

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Question

What should I do if I sold an item on Etsy with a $5 shipping fee, but the actual cost was over $16?

Drew Hawkins1

Community Answer

You should visit Etsy's contact support page and select "Selling on Etsy." Look for an option related to your issue, and if you don't find a solution, choose "I still need help" to chat with Etsy support or send them a message. Explain your problem in detail so a customer service representative can assist you.

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Question

How can I reopen my closed Etsy account?

Drew Hawkins1

Community Answer

Try visiting the Etsy contact page and selecting "Trouble signing in?" to reset your password using your account's email address. If this does not resolve the issue, contact Etsy support directly, explain that your account appears to be closed, and request assistance in reopening it.

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Question

How can I contact Etsy via phone or email, given that previous suggestions no longer work during the COVID-19 pandemic?

Drew Hawkins1

Community Answer

Unfortunately, Etsy does not offer a customer service phone line. However, you can still contact them by visiting their contact page and selecting the option that most closely relates to your issue. If none of the options seem relevant, continue through the menu until you reach "I still need help." You can then choose to chat with an Etsy support representative or send them a message.

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Question

I have accidentally set up multiple accounts (one I no longer have). This is causing problems with receiving SVO files that I have purchased. What can I do?

Drew Hawkins1

Community Answer

This sounds like a relatively simple tech problem that Etsy support can help you out with. Go to their contact page and log into one of your accounts. If you're a seller, choose the “Selling on Etsy." If you buy things on Etsy, choose “Buying on Etsy.” Follow the menu options that are closely related to your tech problem and you'll eventually be able to chat with a customer service rep or send them a message. They'll be able to assist you with your issue and help you consolidate your accounts.

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