How to Fix "Unfortunately Google Play Store Has Stopped"

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Reset and reactivate the Google Play Store
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If you are seeing the “Unfortunately, Google Play Store has stopped” error message on your Android phone or tablet, it could be caused by any number of things. Some potential issues are a lack of internet connection, not enough storage space, or corrupt data. This wikiHow teaches you how to fix the error message in the Google Play Store.

Troubleshooting Tips

  1. Restart your Android device.
  2. Make sure you have a stable Wi-Fi or cellular connection.
  3. Free up storage on your device.
  4. Update your Android to the latest version.
  5. Clear the cache and data.
Section 1 of 4:

Basic Troubleshooting

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  1. If you are having problems with the Google Play Store , the first thing you should try is restarting your phone or tablet. Use the following steps to restart your phone or tablet: [1]
    • Press and hold the Power button until the Options menu appears. The Power button is generally on the right side of your phone or tablet.
    • Tap Restart .
    • Wait for your phone to finish rebooting .
  2. Check your Wi-Fi or mobile data connection. If you are continually having problems with the Google Play Store or app downloads, check your internet connection. If you are connected to Wi-Fi, check the Wi-Fi symbol at the top and make you are getting mostly solid arches. [2] If you are using mobile data, check to make sure have full bars or near full bars and that your phone displays "4G LTE" or "5G" at the top.
    • If you are having problems with your Wi-Fi connection, try moving closer to your modem or router. If you are still not getting a good Wi-Fi connection, unplug your modem or router for about 20 seconds and plug it back in. Allow a few minutes for it to fully boot up. If you are still having problems, contact your service provider.
    • If you are having problems with your mobile data connection, try moving to a different location to see if you get a better signal. You can usually get a better mobile data connection outdoors. If you are not able to get any mobile data, contact your mobile service provider.
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  3. Check how much storage you have available. You can check how much storage you have available under the "Storage" menu in the Settings app. This is on the main Settings menu of stock Android devices. If you are using a Samsung Galaxy device, it is under "Device Care" in the Settings app. Make sure you have at least 1 GB of storage available. If you have less than 1 GB of storage available, uninstall some apps or delete some files to create more space. [3]
  4. Make sure your Android system is up-to-date . If your Android system is not up-to-date, it may cause problems with the Google Play Store. Use the following steps to make sure your system is running the latest version: [4] f
    • Open the Settings app.
    • Tap System .
    • Tap Software update .
  5. If you're receiving this error on other devices and the previous steps didn't help, it may be an issue on Google's end. You can check the Google Play Status Dashboard or Downdetector for recent reported issues.
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Section 2 of 4:

Clearing Data and Cache of the Google Play Store

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  1. To open the Settings app, swipe down from the top of the screen to display the Quick Access menu. Then tap the icon that resembles a gear in the upper-right corner.
    • Alternatively, you can access the Settings app in your Apps menu by tapping the icon that resembles a gear.
  2. This displays your apps and options for your apps.
    • If you are using a Samsung Galaxy , tap Apps instead. This will display a list of apps . [5]
    • On some Android devices, you may need to tap Storage , followed by Other apps . [6]
  3. This displays a list of all apps installed on your phone or tablet.
  4. Apps are listed alphabetically. Scroll down until you find Google Play Store and tap it.
    • Alternatively, you can tap the magnifying glass icon at the top and type "Google Play Store" in the search bar.
  5. This displays options for managing the storage on your device.
  6. It's listed at the bottom of the screen. This instantly clears the app cache.
  7. This clears the app data.
    • Warning: This will erase all your Google Play Store settings and your account data. [7]
  8. Try to launch the Google Play Store again to see if the problem is fixed.
    • If you are still having problems with the Google Play Store, use these same steps to clear the cache and data for Google Play Services and Download Manager . [8]
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Section 3 of 4:

Uninstalling and Reinstalling Google Play Store Updates

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  1. To open the Settings app, swipe down from the top of the screen to display the Quick Access menu. Then tap the icon that resembles a gear in the upper-right corner.
    • Alternatively, you can access the Settings app in your Apps menu by tapping the icon that resembles a gear.
  2. This displays your apps and options for your apps.
    • If you are using a Samsung Galaxy , tap Apps instead. This will display a list of apps. [9]
    • On some Android devices, you may need to tap Storage , followed by Other apps . [10]
  3. This displays a list of all apps installed on your phone or tablet.
  4. Apps are listed alphabetically. Scroll down until you find Google Play Store and tap it.
    • Alternatively, you can tap the magnifying glass icon at the top and type "Google Play Store" in the search bar.
  5. It's the button with three vertical dots in the upper-right corner. Tap this button to display the "More" menu.
  6. A pop-up box will appear asking you, “Replace this app with the factory version? All data will be removed.”
  7. This will uninstall all updates to the Google Play Store.
  8. After uninstalling Google Play Store updates, try launching it again.
  9. It's the circular image in the upper-right corner. This displays the menu.
    • If you have not set a profile image for your Google account, this will appear as a colored circle with an initial in the middle.
  10. It's near the bottom of the menu. It's next to an icon that resembles a gear. [11]
  11. This expands the "About" menu. [12]
  12. It's near the bottom of the "About" menu. This checks for the latest version of the Google Play Store. [13]
  13. This starts downloading the latest version of Google Play Store. Wait for your download to finish.
    • You will then notice on the notification bar that the Download Manager has started downloading the latest version of Google Play.
    • Due to fresh installation, the error message “Unfortunately, Google Play Store has stopped” should be gone too.
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Section 4 of 4:

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  1. To open the Settings app, swipe down from the top of the screen to display the Quick Access menu. Then tap the icon that resembles a gear in the upper-right corner. [14]
    • Alternatively, you can access the Settings app in your Apps menu by tapping the icon that resembles a gear.
  2. You will see a list of all the accounts added to your device.
    • If you are using a Samsung Galaxy, you will first need to tap Accounts & backup before tapping Accounts .
    • On some devices, this may just be Accounts .
  3. Make sure this is the account you use to download and make purchases on the Google Play Store.
    • Before deleting, make sure all of your data including contacts, calendar, docs, and Gmail are synchronized with your Google account.
  4. It's below the listed email address and Google logo. This removes your account from your device. [15]
    • Remember, deleting your primary Google account from your Android device will delete your contacts, calendar, and other account-associated data from your device.
  5. If asked to do so, enter the PIN or Password, or use your fingerprint to confirm that you want to remove the Google account.
  6. It's at the bottom of the "Accounts" page in the Settings app. [16]
  7. It's next to the Google "G" icon. This indicates that you want to add a new Google account.
  8. If asked to do so, enter the password or PIN, or use your fingerprint to confirm that you want to add a new account.
  9. Make sure you enter the email address associated with your primary Google account.
  10. This signs you back into your Google account.
  11. Now that you have logged out and logged back into the Google account you are using with the Google Play Store, try relaunching the Google Play Store and see if the problem is fixed.
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Community Q&A

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  • Question
    I can't open my Playstore and its keeps going back to my home screen.
    Rudy Toth
    Community Answer
    Go to your phone settings and see if you can clear out the cache that builds up during the daily/nightly usages. Clean the cache in Google Play Store on your phone and then reboot your phone and see if that works for you.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 40 Helpful 6
  • Question
    Unsuccessful in solving problems. Everytime I tap on a given instruction the screen shrinks and nothing seems to happen. Why is this?
    Rudy Toth
    Community Answer
    Go to settings and see if you can delete the "Cache" in your phone. Open the Google Play Store app and clear the cache that way you solve the problem. You also can install a cache cleaner app that removes all the cache your phone builds up over the days of usages. Things tend to slip and not work with the cache is over filled in some apps.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 20 Helpful 7
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      References

      1. ↑ https://support.google.com/android/answer/7664998?hl=en
      2. ↑ https://support.google.com/android/answer/9075847?hl=en
      3. ↑ https://support.google.com/files/answer/11349611?hl=en
      4. ↑ https://support.google.com/android/answer/7680439?hl=en
      5. ↑ https://www.samsung.com/us/support/answer/ANS00077611/
      6. ↑ https://support.google.com/android/answer/7431795?hl=en
      7. ↑ https://support.google.com/android/answer/7431795?hl=en
      8. ↑ https://support.google.com/googleplay/answer/7513003?hl=en#zippy=,check-your-storage-space
      9. ↑ https://www.samsung.com/us/support/answer/ANS00077611/
      1. ↑ https://support.google.com/android/answer/7431795?hl=en
      2. ↑ https://support.google.com/googleplay/answer/113412?hl=en
      3. ↑ https://support.google.com/googleplay/answer/113412?hl=en
      4. ↑ https://support.google.com/googleplay/answer/113412?hl=en
      5. ↑ https://support.google.com/android/answer/7664951?hl=en
      6. ↑ https://support.google.com/android/answer/7664951?hl=en
      7. ↑ https://support.google.com/android/answer/7664951?hl=en

      About This Article

      Article Summary X

      1. Restart your Android device.
      2. Check your internet connection.
      3. Check how much storage you have available.
      4. Make sure your Android system is up-to-date.
      5. Locate Google Play Store in the Apps menu in the Settings app.
      6. Clear the Google Play Store cache and data and try again.
      8. Uninstall all Google Play Store updates in the Apps menu in the Settings app.
      9. Remove your Gooogle account from your phone and sign back into it.

      Did this summary help you?
      Thanks to all authors for creating a page that has been read 867,934 times.

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