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Q&A for How to Reset a Kindle
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QuestionMy Kindle won't display images on websites. Can I fix this?Community AnswerCheck your Silk browser settings and make sure images are turned on. If images are turned on but still won't display, a soft reset might fix this problem.
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QuestionWhy is my Kindle showing a different language?Community AnswerYour Kindle is set to a different language. You can change it in your settings.
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QuestionMy Kindle Fire shows a blank screen and doesn't respond to any buttons or touches. What should I do?Community AnswerTry holding the power button -- a battery should show up. If it does, that means you need to charge your Kindle. If the battery doesn't show up, go ahead and plug the Kindle in for an hour or so before repeating the same step. If the screen is still blank, your Kindle may need to be replaced.
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QuestionMy Kindle is only showing a few pages in each book. How do I fix this?Community AnswerCheck for Kindle updates, then perform a soft reset as described above. If this only happens with books in a certain format, try converting to a different format, or deleting and redownloading the books. If nothing works, contact Amazon support.
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QuestionHow do I reset a 5th generation Kindle Fire?Community AnswerHold the power button for at least 40 seconds, then release. Wait for the charge indicator light to come on, then press the power button again.
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QuestionI forgot my password, what do I do?Community AnswerIf you forgot your Amazon account password, visit the Amazon website on another device and click the "Forgot my password" link. If you forgot the passcode you enter when you start up the device, perform the factory reset as described in this article. This will delete your data, but anything in "Your Kindle Library" can be redownloaded once you re-register the device with your Amazon account.
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QuestionWhat should I do if my Kindle is not charging?Community AnswerFirst, check to make sure that your Kindle is the problem and not the outlet by plugging the charger into another outlet. If the Kindle still doesn't charge, then I would contact Amazon's customer service department so they can recommend the next step for you.
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QuestionI have a virus on my Kindle Fire Tablet 2nd Generation. I do not have a volume button on this model. What can I do?Community AnswerTry a hard reset or a factory reset. The instructions on how to do this are written above.
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QuestionWhy doesn't my Kindle accept my password?Community AnswerYou're probably typing the wrong password.
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QuestionWhat do I do if my Kindle is stuck on a page and doesn't respond to tapping?Community AnswerTry soft-resetting your Kindle by holding the power button for approximately 20 seconds and releasing it. The device should reboot and show loading screen. If the problem persists, there is a possible issue with your Kindle (memory problem, electronic malfunction, screen, etc.) and you should use a repair service.
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QuestionWhy won't my Kindle switch to the front screen when I touch it?Community AnswerYou may have to press the on/off button. If this does not work, try charging the device and then try again.
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QuestionHow do I reset a Kindle 4th to factory status?Community AnswerBackup all your files and data from your Kindle. Then, go to "Options"-"Settings" and select "Reset". Then wait for a few minutes for Kindle to reset.
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QuestionWhat if the search function isn't working on my Kindle?Community AnswerTry a manual reset or try searching for it online if you don't have the original manual.
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QuestionGoodreads is not coming up. Should I reset it?Community AnswerYes.
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QuestionWhy does my Kindle beep after 30 minutes?Community AnswerYou might have a timer set on your device. Check your stopwatch or clock app and turn the timer off.
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QuestionWhat do I do if my Kindle is frozen and I can't restart it?Susan WilliamsCommunity AnswerJust hold the start button of your Kindle for 20-30 seconds. It will force a shut down. After few minutes you will see that you kindle start working again. If you face the problem again, contact Kindle Support.
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QuestionAfter a factory reset, I cannot register my Kindle. What can I do?Community AnswerYou should contact Amazon support. They should be able to talk you through registering it.
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QuestionHow can I factory reset my 2011 Kindle Touch without entering a password?Snakey006550Top AnswererHold the power button for 40 seconds to restart. Go to Menu > Settings > Reset to Factory Defaults if you can access settings. If locked out, try entering 111222777 or resetmykindle as the password. If that doesn’t work, hold the Power and Home buttons simultaneously until the screen flashes, then select Factory Reset.
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QuestionI reset my Kindle and chose English. Now it's asking me to choose between the United Kingdom or United States. I'm in Australia; which should I select?Snakey006550Top AnswererYou can choose either the United Kingdom or United States since Australia is not listed. Select the United States if you use the Amazon US store, or the United Kingdom if you prefer the Amazon UK store. The US store typically has more content.
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QuestionHow can I fix my Kindle Fire if parental controls are checked and 'greyed' out, even after I've tried soft and hard resets?Snakey006550Top AnswererIf parental controls are stuck and won’t turn off, try entering the parental control password in Settings > Parental Controls. If you forgot it, enter the wrong password multiple times until a reset option appears. You can also go to Settings > My Account > Deregister, then sign back in. If nothing works, go to Settings > Device Options > Reset to Factory Defaults. This will erase all data, so back up anything important first.
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QuestionWhy won't my Kindle book move to the next page?Snakey006550Top AnswererIf your Kindle book won’t move to the next page, try these steps: tap or swipe again to ensure you're doing it correctly, restart the Kindle by holding the power button for 40 seconds, check if the screen is damaged or unresponsive, open another book to see if the issue is with that specific file, delete the book and download it again from your library, and update the Kindle in Settings > Device Options > Update Your Kindle if an update is available.
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QuestionHow can I fix my Kindle passcode, which is all numbers and no letters?Snakey006550Top AnswererEnter your current passcode, go to Settings > Security & Privacy > Lock Screen Passcode, and change it. If you forgot the passcode, enter the wrong one multiple times until a reset option appears. If no reset option appears, restart your Kindle by holding the power button for 40 seconds, then try again. If still locked out, perform a factory reset by holding the Power and Volume Down buttons until the recovery screen appears, then select Wipe Data/Factory Reset. This will erase everything.
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QuestionHow do I hard reset a Kindle Fire X43Z60?Snakey006550Top AnswererTurn off the device and press and hold the Power and Volume Down buttons together until the recovery menu appears. Use the volume buttons to highlight "Wipe Data/Factory Reset," then press the Power button to select it. Confirm by selecting "Yes – delete all user data," wait for it to finish, and then select "Reboot system now." This will erase everything and restore factory settings.
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QuestionHow can I remove everything I typed on my Kindle Fire 10 HD (2021) to start over?Snakey006550Top AnswererGo to Settings from the home screen, tap Device Options, select Reset to Factory Defaults, and confirm the reset. This will erase everything and let you set it up again with the correct Amazon account.
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QuestionOn my Kindle D01200, the message "Your Kindle Needs Repair" is displayed, and I cannot start it. What should I do?Snakey006550Top AnswererIf your Kindle D01200 shows "Your Kindle Needs Repair" and won’t start, try these steps: hold the power button for 40 seconds, charge it for a few hours, hold the power and volume down buttons together, check for an update, or contact Amazon Support for repair or replacement.
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QuestionHow can I increase the screen brightness on a Kindle 3.2.4?Snakey006550Top AnswererThe Kindle 3.2.4 does not have a built-in brightness control since it uses an e-ink display without a backlight. To improve visibility, read in a well-lit area or use a clip-on reading light, increase the font size and boldness in settings, clean the screen to remove dust and smudges, or consider that the screen may be aging or damaged if it looks faded.
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QuestionMy Kindle won't connect to the internet. What should I do?Snakey006550Top AnswererTry these steps: Restart your Kindle by holding the power button for 40 seconds, then turn it back on. Be sure Wi-Fi is on and airplane mode is off in Settings. Forget the network in Wi-Fi settings and reconnect by entering the password again. Restart your router by turning it off for 30 seconds, then back on. Move closer to the router for a better signal. If possible, update your Kindle in Settings > Device Options > Update Your Kindle. Try connecting to another Wi-Fi network to see if the issue is with your internet.
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QuestionMy Kindle Paperwhite is skipping pages and not displaying the menu or dictionary properly.Snakey006550Top AnswererTry these steps: restart it by holding the power button for 40 seconds, then turn it back on. See that the screen is clean, as dust or moisture can affect touch sensitivity. Make sure your Kindle is updated by going to Settings > Device Options > Update Your Kindle. If the problem continues, reset it by going to Settings > Device Options > Reset to Factory Defaults. If nothing works, the touchscreen may be faulty, and you might need a repair or replacement.
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QuestionWhy is my Kindle's home page flashing on and off even after a soft reset?Snakey006550Top AnswererIf your Kindle’s home page is flashing on and off, try restarting it by holding the power button for 40 seconds, then turning it back on. Charge it for a few hours and check if the problem continues. If you can access settings, go to Settings > Device Options > Update Your Kindle. If the device is slow, delete unused apps or books to free up space. If nothing else works, go to Settings > Device Options > Reset to Factory Defaults. If the issue continues, there may be a hardware problem.
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QuestionHow do I change the name on a Kindle that my friend gave me?Snakey006550Top AnswererGo to Settings from the home screen, tap My Account or Your Account, and select Deregister to remove your friend's account. Then, sign in with your own Amazon account, go to Settings > Device Options > Change Your Device Name, and enter a new name. Your Kindle will now be registered under your name.
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