Q&A for How to Reset a Kindle Fire

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  • Question
    My Kindle wiped away my photos and apps. How do I retrieve them?
    Pastel Panda
    Community Answer
    Unfortunately, you probably can't. It sounds like they were permanently deleted from your device. If you shared them on an app, you may be able to get them back from there.
  • Question
    How do I put my apps back onto my Kindle Fire?
    Community Answer
    If you had registered your device, your apps should be on your cloud. If not, you would have to go back to the app store and re download them from there.
  • Question
    What do I do if I factory reset my Kindle Fire and can't remember my password?
    Community Answer
    Look through the instruction manual, or look up the number call it and it will allow you to reset it through email.
  • Question
    Can I restore a Kindle by resetting it?
    Community Answer
    Yes, if you save progress through cloud, and if you back up your Kindle by plugging it into a computer and downloading the data to the computer.
  • Question
    My Kindle keeps powering on, then going off, then restarting. I cannot get past the screen that says Kindle Fire to do a reset. It continuously reboots. I let it die completely, to no avail. What should I do?
    Community Answer
    Try restarting the device, then press and hold the power button for 40 seconds. Make sure it's charged. If that doesn't work, I highly suggest contacting Kindle Customer Care.
  • Question
    How do I unlock a password on a Kindle Fire?
    Community Answer
    I have a Kindle Fire, and you first have to reset the Kindle by shutting it off at first. If that does not work, then you would have to ask Amazon to reset your Kindle.
  • Question
    If I reset my Kindle Fire 7 to factory defaults, and it deletes all my books that I've purchased through Amazon, will they download automatically when it's done resetting?
    Community Answer
    No, they will not, you will need to either put them on the cloud and then redownload them, or put them on a USB.
  • Question
    I cannot get WiFi. It says "unable to connect to WiFi network." What should I do?
    Community Answer
    Try power cycling your router for 30 seconds and hard restart kindle, press and hold the power button for 40 seconds.
  • Question
    How do I reset a Kindle Fire if I can't swipe on the screen?
    Linnie
    Top Answerer
    Hold down the "On" button until the screen turns black. Wait a few moments, then hold the button until it turns back on.
  • Question
    Can I reset a forgotten password without doing a factory reset?
    Community Answer
    After getting your password wrong a few times, it will come up with an option to reset your password. Just click on that and follow the steps to reset it.
  • Question
    What should I do if my Kindle Fire froze while unlocking it?
    Snakey006550
    Top Answerer
    If your Kindle Fire froze while unlocking, try restarting it by holding the power button for 40 seconds. If it doesn't restart, charge it for 15 minutes and try again. If it remains frozen, perform a hard reset by holding the power and volume down buttons until the screen goes black, then turn it back on. If these steps don't work, contact Amazon support.
  • Question
    Why can't I download a Prime book even though it appears in my library?
    Snakey006550
    Top Answerer
    If a Prime book appears in your library but won’t download, try ensuring your Kindle Fire is connected to a stable Wi-Fi network. Sync your Kindle by going to Settings and selecting Sync My Kindle. Restart your device by holding the power button for about 40 seconds. Check your Amazon account to confirm your Prime membership is active. If the issue persists, remove the book from your library and re-add it from the Prime catalog. If none of these work, contact Amazon support for assistance.
  • Question
    I can only download a few games because it says low storage. What can I do?
    Snakey006550
    Top Answerer
    If your Kindle Fire has low storage, go to *Settings > Storage* to see what's taking up space. Uninstall unused apps by long-pressing them and selecting "Uninstall." Clear app data via *Settings > Apps & Notifications* to free up space without deleting apps. Remove old files in the *Docs* or *Downloads* app. For books, music, or videos saved to your Amazon account, delete them from the device as you can re-download them later. If possible, use an SD card and move files or apps there via *Settings > Storage*.
  • Question
    My screen only displays in landscape mode on two-thirds of the screen. What can I do?
    Snakey006550
    Top Answerer
    If your Kindle screen is stuck in landscape and only uses part of the screen: 1. Swipe down and enable Auto-Rotate or adjust the screen orientation. 2. Restart your Kindle by holding the power button for 40 seconds. 3. Check display settings in Settings for any adjustments. 4. Update your Kindle in Settings under Device Options and System Updates. If it doesn’t work, back up your data and reset the Kindle, or contact Amazon support.
  • Question
    My registered Kindle Fire HD says I'm no longer registered. If I re-register, will I lose my $800 Amazon credit from gift certificates?
    Snakey006550
    Top Answerer
    If you re-register your Kindle Fire, you won’t lose your Amazon credit from gift certificates. The credit is linked to your Amazon account, not the device. Once you re-register the device with your Amazon account, the credit will still be available. Just log in with the same Amazon account you used to receive the credit.
  • Question
    How do I delete books I have read and no longer need? How can I reset the tap setting from two taps to one, and adjust the screen timeout duration?
    Snakey006550
    Top Answerer
    To delete books, go to your Kindle library, tap and hold the book, and choose "Remove from Device" to delete it but keep it in your Amazon account. To reset the tap setting, go to Settings > Accessibility and change the tap sensitivity from two taps to one. To adjust screen timeout, go to Settings > Device Options > Screen Timeout and choose your preferred time before the screen turns off.
  • Question
    Why can't I see the full screen on my Kindle Fire? The bottom part has lines and dark patches. What can I do to fix this?
    Snakey006550
    Top Answerer
    Restart it by holding the power button for 10 or 20 seconds. If that doesn’t work, you can try a factory reset (Settings > Device Options > Reset). If there’s physical damage, you may need a repair or replacement. If the issue persists, contact Amazon support.
  • Question
    I keep getting "link not found." Should I reset my Kindle?
    Snakey006550
    Top Answerer
    If you keep getting "link not found" on your Kindle, try these steps before resetting: 1. Ensure your Kindle is connected to a stable Wi-Fi network. 2. Restart your Kindle by holding the power button for 40 seconds. 3. Sync your Kindle by going to Settings and selecting Sync My Kindle. If the problem continues, a factory reset may help. Back up your data first, then go to Settings > Device Options > Reset to Factory Defaults. If this doesn’t fix it, contact Amazon support.
  • Question
    What does the Kindle charging cord look like?
    Snakey006550
    Top Answerer
    The Kindle charging cord has either a micro-USB connector (for older models) or a USB-C connector (for newer models). The other end has a standard USB-A connector for plugging into a power adapter or computer. The cord is usually thin and black or white.
  • Question
    If I reset my Kindle 2 to factory settings, will it affect my Kindle 3? Can I load content from my Kindle 3 onto my Kindle 2 after it's reset?
    Snakey006550
    Top Answerer
    Resetting your Kindle 2 to factory settings will not affect your Kindle 3, as each device operates independently. After resetting your Kindle 2, sign in with the same Amazon account, and you should be able to download your purchased content from the Cloud.
  • Question
    How can I fix my Kindle if it's stuck on the Fire screen and won't show the home screen?
    Snakey006550
    Top Answerer
    Hold the power button for 40 seconds to restart. If that doesn't help, charge it for an hour, then restart again. You can enter recovery mode by holding Power and Volume Up; select Reboot System Now. If needed, choose Wipe Data/Factory Reset in recovery mode. If it still doesn’t work, contact Amazon Support.
  • Question
    How can I retrieve my registration and forgotten password for my newly purchased Kindle Oasis?
    Snakey006550
    Top Answerer
    Visit Amazon's website and click "Forgot your password?" to reset it. Check your email for a confirmation from Amazon. On your Kindle Oasis, go to Settings, select "My Account," and sign in again if needed. If you still can't find it, contact Amazon support for help.
  • Question
    How can I reboot my Kindle if it's stuck on the "Amazon" screen?
    Snakey006550
    Top Answerer
    Try these steps: Hold the power button for about 40 seconds until the screen goes blank and the device restarts. If it doesn’t restart, connect it to a charger for at least an hour and try holding the power button again. If the issue persists, access recovery mode by holding the Power and Volume Up buttons until the recovery menu appears, then select "Reboot System Now." If none of these work, contact Amazon support for further assistance.
  • Question
    How do I enable airplane mode?
    Snakey006550
    Top Answerer
    To enable airplane mode on your Kindle Fire, swipe down from the top of the screen to open the Quick Settings menu, tap the Airplane Mode icon, and this will disable all wireless connections. To turn it off, tap the icon again.
  • Question
    How can I reset my Kindle Fire if it is stuck on the frozen logo screen, even after a factory reset?
    Snakey006550
    Top Answerer
    Try these steps: 1. Force restart by holding the power button for 40 seconds until the device restarts. 2. Charge fully by connecting the Kindle to a charger for at least an hour, then attempt restarting it. 3. Enter recovery mode by holding the Power and Volume Up buttons simultaneously until the recovery menu appears. Select Wipe Cache Partition, then Factory Reset, and finally Reboot System Now. 4. Check your charger and cable, as faulty power supplies can cause boot issues. Use an original or reliable charger. 5. If none of these steps work, contact Amazon support for repair or replacement options.
  • Question
    I can't access my emails because I forgot my Hotmail password.
    Snakey006550
    Top Answerer
    Go to the Microsoft Account Recovery page on another device. Select "I forgot my password" and follow the instructions. Enter your Hotmail email address and verify your identity using a recovery email, phone number, or security questions. Reset your password and create a new one. then update the new password on your Kindle or email app to regain access. If you can’t recover it, contact Microsoft Support for help.
  • Question
    How do I register this Kindle under my name?
    Snakey006550
    Top Answerer
    Go to Settings, select My Account or Registration, and deregister if it's registered to someone else. Then sign in with your Amazon account credentials. If you encounter issues, make sure you're using the correct Amazon account or contact Amazon support.
  • Question
    My home button at the bottom has disappeared, and I can't switch from an app to the home screen without restarting each time. What else can I do to fix this?
    Snakey006550
    Top Answerer
    If your home button is missing and you can’t switch apps without restarting your Kindle Fire, try restarting your tablet by holding the power button for 40 seconds. Check for system updates in Settings, Device Options, and look for System Updates to install any available updates. Reset the launcher by going to Settings, Apps & Notifications, and selecting Amazon Launcher. Tap Clear Cache or Clear Data, then restart. If the issue persists, consider a factory reset by backing up your data and resetting under Settings, Device Options, Reset to Factory Defaults. If these steps don’t work, contact Amazon support for assistance.
  • Question
    Should I remove the expandable memory card before resetting my Kindle Fire to factory settings?
    Snakey006550
    Top Answerer
    It's not necessary, as the reset typically affects only internal storage. However, to be safe, you might want to remove the card to avoid accidental formatting or data loss. If you leave it in, be sure that the reset settings do not include formatting the external memory card. It's a good idea to back up important data from the card before resetting.
  • Question
    How can I reset my Kindle Fire if I can't swipe down to access settings?
    Snakey006550
    Top Answerer
    If you can't swipe down to access settings on your Kindle Fire, hold the power button for 40 seconds until the screen turns off. Wait a few seconds, then turn it back on. If that doesn't work, perform a hard reset by turning it off and holding the power and volume up buttons until the Amazon logo appears. Use the volume buttons to select Factory Reset and confirm with the power button. This will reset the device and erase all data, so ensure you can log into your Amazon account to restore purchases.
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