How to Cancel Your Subscription to Curology Online or by Email

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Close or pause your account in minutes with this simple guide
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Whether you’re cutting back costs, no longer need your prescription, or not seeing the results you’d like, you might want to cancel your Curology subscription. Luckily, it’s easy to cancel your subscription at any time by logging into your account or emailing Curology’s customer service team. Read on to learn how to close your account, pause your subscription, and cancel your orders.

The Best Way to Cancel Curology

  1. Sign in to your Curology account.
  2. Click the drop-down menu and go to your Payment page.
  3. Click “I want to cancel” at the bottom of the page.
  4. Answer the follow-up questions and submit your cancellation.
  5. Watch for a confirmation email within 2 business days.
Section 1 of 6:

Canceling Your Curology Subscription Online

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  1. Go to Curology’s login page and sign into your account. Then, click the drop-down menu and select your Payment page. [1]
  2. At the bottom of your payment page, click “I want to cancel.” Simply follow the prompts and answer the follow-up questions about why you’re canceling your account. Then, submit your cancellation.
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  3. It takes Curology up to 2 business days to cancel your account. When the cancellation is processed, they will send you an email confirming your subscription is canceled.
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Section 2 of 6:

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  1. If you don’t want to go through the online cancellation process, email Curology’s customer service team at hello@curology.com. Simply explain why you want to cancel in your email. The team will then close your account for you. [2]
    • This is a good alternative if you want to discuss your reasons for canceling or any concerns you have.
    • The customer service team processes cancellations within 2 business days and will email you when your subscription is canceled.
Section 3 of 6:

When can you can cancel your Curology subscription?

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  1. You can cancel your Curology subscription at any time by logging into your account or emailing customer service. If you want to avoid paying for another order, submit your cancelation at least 2 business days before the next scheduled order ships. [3]
    • Find the date of your next scheduled shipment by going to your Orders page. [4]
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Section 4 of 6:

Pausing Your Curology Subscription

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  1. Sign in to your Curology account and navigate to your Orders page. Look for your next scheduled order and change the day it is sent to postpone the shipment. [5]
    • Pause your subscription at least 2 business days before your next scheduled order ships to avoid being billed.
    • Alternatively, email Curology customer service at hello@curology.com to request that your next order gets postponed.
    • If you want to keep your subscription paused, keep pushing back the order shipment date. There is no option to pause your subscription indefinitely.
Section 5 of 6:

Can you cancel a Curology order?

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  1. Curology bills you for your next order when it is getting prepared for shipment. You cannot cancel your order once you receive your invoice: your order is already in processing and the shipment date can’t be changed. [6]
    • If you want to postpone or cancel an order, make sure to pause or cancel your account at least 2 business days before your next scheduled order ships.
    • Note : Curology does not accept returns or exchanges for unwanted products.
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Section 6 of 6:

Does Curology offer refunds?

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  1. Curology does not offer refunds for most products. However, they do process refunds for new subscribers who are unhappy with their first trial box. Just email Curology customer service at hello@curology.com within 28 days of the trial box’s delivery date. [7]

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      Tips

      • Curology recommends reaching out to your medical provider or their customer service team before canceling your subscription. Your provider can help you make any adjustments or address any concerns if you aren’t happy with your results.
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      • Also note that it can take several months to see skin or hair improvements. If you’re a new subscriber and you haven't seen results yet, it might be helpful to reach out to your provider before canceling, too.
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      • If you want to unsubscribe from Curology’s emails, simply click the “Unsubscribe” link at the bottom of the email.
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      References

      1. ↑ https://support.curology.com/en_us/cancelling-B1B8QhO2_
      2. ↑ https://support.curology.com/en_us/cancelling-B1B8QhO2_
      3. ↑ https://support.curology.com/en_us/cancelling-B1B8QhO2_
      4. ↑ https://support.curology.com/en_us/shipping-basics-HkSu7hOhO
      5. ↑ https://support.curology.com/en_us/postponing-shipments-SkRImn_n_
      6. ↑ https://support.curology.com/en_us/return-policy-rJTUQnd2d
      7. ↑ https://support.curology.com/en_us/refund-policy-B1fDXnOhO

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