How to Cancel Your Subscription to Curology Online or by Email

PDF download Download Article
Close or pause your account in minutes with this simple guide
PDF download Download Article

Whether you’re cutting back costs, no longer need your prescription, or not seeing the results you’d like, you might want to cancel your Curology subscription. Luckily, it’s easy to cancel your subscription at any time by logging into your account or emailing Curology’s customer service team. Read on to learn how to close your account, pause your subscription, and cancel your orders.

The Best Way to Cancel Curology

  1. Sign in to your Curology account.
  2. Click the drop-down menu and go to your Payment page.
  3. Click “I want to cancel” at the bottom of the page.
  4. Answer the follow-up questions and submit your cancellation.
  5. Watch for a confirmation email within 2 business days.
Section 1 of 6:

Canceling Your Curology Subscription Online

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/be\/Cancel-Curology-Step-1-Version-4.jpg\/v4-460px-Cancel-Curology-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/b\/be\/Cancel-Curology-Step-1-Version-4.jpg\/v4-728px-Cancel-Curology-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Go to Curology’s login page and sign into your account. Then, click the drop-down menu and select your Payment page. [1]
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/75\/Cancel-Curology-Step-2-Version-2.jpg\/v4-460px-Cancel-Curology-Step-2-Version-2.jpg","bigUrl":"\/images\/thumb\/7\/75\/Cancel-Curology-Step-2-Version-2.jpg\/v4-728px-Cancel-Curology-Step-2-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    At the bottom of your payment page, click “I want to cancel.” Simply follow the prompts and answer the follow-up questions about why you’re canceling your account. Then, submit your cancellation.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1f\/Cancel-Curology-Step-3-Version-2.jpg\/v4-460px-Cancel-Curology-Step-3-Version-2.jpg","bigUrl":"\/images\/thumb\/1\/1f\/Cancel-Curology-Step-3-Version-2.jpg\/v4-728px-Cancel-Curology-Step-3-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    It takes Curology up to 2 business days to cancel your account. When the cancellation is processed, they will send you an email confirming your subscription is canceled.
    4. Advertisement
Section 2 of 6:

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/18\/Cancel-Curology-Step-4-Version-2.jpg\/v4-460px-Cancel-Curology-Step-4-Version-2.jpg","bigUrl":"\/images\/thumb\/1\/18\/Cancel-Curology-Step-4-Version-2.jpg\/v4-728px-Cancel-Curology-Step-4-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you don’t want to go through the online cancellation process, email Curology’s customer service team at hello@curology.com. Simply explain why you want to cancel in your email. The team will then close your account for you. [2]
    • This is a good alternative if you want to discuss your reasons for canceling or any concerns you have.
    • The customer service team processes cancellations within 2 business days and will email you when your subscription is canceled.
Section 3 of 6:

When can you can cancel your Curology subscription?

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e6\/Cancel-Curology-Step-5.jpg\/v4-460px-Cancel-Curology-Step-5.jpg","bigUrl":"\/images\/thumb\/e\/e6\/Cancel-Curology-Step-5.jpg\/v4-728px-Cancel-Curology-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You can cancel your Curology subscription at any time by logging into your account or emailing customer service. If you want to avoid paying for another order, submit your cancelation at least 2 business days before the next scheduled order ships. [3]
    • Find the date of your next scheduled shipment by going to your Orders page. [4]
    2. Advertisement
Section 4 of 6:

Pausing Your Curology Subscription

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/67\/Cancel-Curology-Step-6.jpg\/v4-460px-Cancel-Curology-Step-6.jpg","bigUrl":"\/images\/thumb\/6\/67\/Cancel-Curology-Step-6.jpg\/v4-728px-Cancel-Curology-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Sign in to your Curology account and navigate to your Orders page. Look for your next scheduled order and change the day it is sent to postpone the shipment. [5]
    • Pause your subscription at least 2 business days before your next scheduled order ships to avoid being billed.
    • Alternatively, email Curology customer service at hello@curology.com to request that your next order gets postponed.
    • If you want to keep your subscription paused, keep pushing back the order shipment date. There is no option to pause your subscription indefinitely.
Section 5 of 6:

Can you cancel a Curology order?

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c6\/Cancel-Curology-Step-7.jpg\/v4-460px-Cancel-Curology-Step-7.jpg","bigUrl":"\/images\/thumb\/c\/c6\/Cancel-Curology-Step-7.jpg\/v4-728px-Cancel-Curology-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Curology bills you for your next order when it is getting prepared for shipment. You cannot cancel your order once you receive your invoice: your order is already in processing and the shipment date can’t be changed. [6]
    • If you want to postpone or cancel an order, make sure to pause or cancel your account at least 2 business days before your next scheduled order ships.
    • Note : Curology does not accept returns or exchanges for unwanted products.
    2. Advertisement
Section 6 of 6:

Does Curology offer refunds?

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/37\/Cancel-Curology-Step-8.jpg\/v4-460px-Cancel-Curology-Step-8.jpg","bigUrl":"\/images\/thumb\/3\/37\/Cancel-Curology-Step-8.jpg\/v4-728px-Cancel-Curology-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Curology does not offer refunds for most products. However, they do process refunds for new subscribers who are unhappy with their first trial box. Just email Curology customer service at hello@curology.com within 28 days of the trial box’s delivery date. [7]

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      • Curology recommends reaching out to your medical provider or their customer service team before canceling your subscription. Your provider can help you make any adjustments or address any concerns if you aren’t happy with your results.
        Thanks
        Helpful 0 Not Helpful 0
      • Also note that it can take several months to see skin or hair improvements. If you’re a new subscriber and you haven't seen results yet, it might be helpful to reach out to your provider before canceling, too.
        Thanks
        Helpful 0 Not Helpful 0
      • If you want to unsubscribe from Curology’s emails, simply click the “Unsubscribe” link at the bottom of the email.
        Thanks
        Helpful 0 Not Helpful 0
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      You Might Also Like

      How to
      Take Dianabol: Understanding Risks and Benefits
      How to
      Read a Doctor's Prescription
      How to
      Get an Adderall Prescription
      How to
      Write a Prescription
      How to
      Take Lugol's Iodine Orally
      How to
      Stop Taking Tramadol
      All Your Questions about Getting a Prescription for Duromine Answered
      How to
      Stop Taking Zolpidem
      How to
      Avoid Side Effects when Using Flonase (Fluticasone)
      How to
      Fill a Prescription
      How to
      Identify Oral Steroid Pills
      How to
      Cope With the Side Effects of Coreg (Carvedilol)
      Advertisement

      References

      1. ↑ https://support.curology.com/en_us/cancelling-B1B8QhO2_
      2. ↑ https://support.curology.com/en_us/cancelling-B1B8QhO2_
      3. ↑ https://support.curology.com/en_us/cancelling-B1B8QhO2_
      4. ↑ https://support.curology.com/en_us/shipping-basics-HkSu7hOhO
      5. ↑ https://support.curology.com/en_us/postponing-shipments-SkRImn_n_
      6. ↑ https://support.curology.com/en_us/return-policy-rJTUQnd2d
      7. ↑ https://support.curology.com/en_us/refund-policy-B1fDXnOhO

      About This Article

      Thanks to all authors for creating a page that has been read 1,055 times.

      Did this article help you?

      Advertisement