How to Cancel an HBO Max Subscription from Any Provider

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End your Max subscription at any time
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Canceling HBO Max depends on how you're subscribed. If you signed up for Max on the website, you can cancel it there. However, if you subscribed to HBO Max through a third party, such as Amazon, Apple, or your internet provider, you'll need to cancel it there. Here's how to cancel an HBO Max subscription on all platforms, when to cancel to avoid fees, and who to contact for cancellation or payment issues.

Unsubscribing from HBO Max

  • Log into max.com/subscription and select Cancel Your Subscription . Select Continue to Cancel .
  • If you're being billed by a third party, you'll see it here. To cancel, go to the third-party's website and log in.
  • If you get your subscription through an Internet, TV, or mobile provider, visit your provider's website.
Section 1 of 4:

Canceling from Max

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  1. Go to https://max.com/subscription in a web browser. If you aren't already logged in, enter your email address and username to do so now. [1]
    • If you're using a mobile device, tap your profile picture and tap Subscription.
    • If you're using a TV, select the cog icon and select Subscription .
  2. This is at the bottom of the page.
    • If you don't see this option, your subscription is managed by a third party. You can see who bills you at the top.
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  3. You may need to select this twice.
    • Your subscription will be canceled at the end of your billing period.
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Section 2 of 4:

Canceling Third-Party Billing

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  1. If you're being billed for Max by Amazon, you'll need to sign into your Amazon account.
    • Go to https://www.amazon.com/appstoresubscriptions in a web browser.
    • Sign into your account.
    • Select Max underneath Your Subscriptions .
    • Disable Auto-Renewal .
    • The subscription will be canceled at the end of your billing period.
  2. You can subscribe to HBO Max directly via Prime Video. To cancel, do the following:
  3. If you're being billed for Max through the App Store , do the following:
    • Open the Settings app on your iPhone or iPad.
    • Tap your Apple ID .
    • Tap Subscriptions .
    • Tap Max .
    • Tap Cancel Subscription .
  4. If you're being billed for Max through the Google Play Store , do the following:
    • Open the Play Store.
    • Tap your profile icon.
    • Tap Payments & subscriptions .
    • Tap Subscriptions .
    • Tap Max .
    • Tap Cancel subscription .
  5. To cancel a subscription billed through Samsung TV, do the following:
  6. If you get your HBO Max subscription through a provider, you'll need to contact your provider.
    • Log into your provider's website and look for add-ons or bundle subscriptions.
    • Alternatively, contact your provider directly.
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Section 3 of 4:

Can I cancel at any time?

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  1. However, if you want to avoid being charged for the upcoming month, be sure to cancel at least 48 hours before your usual renewal date. Once you cancel your subscription, you'll still have access to your membership until the last day of your current billing cycle.
    • While HBO Max doesn't issue refunds, you may be eligible for a refund if you subscribed through a different platform, depending on their policy.
Section 4 of 4:

How do I fix cancellation issues?

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  1. Contact HBO Max support for all issues relating to charges. If you were mistakenly charged or if you want a refund, you can contact Max directly on their website . Just click Contact Us in the bottom-right corner to get the process started.
    • You can also use the website for technical issues with the app or website, account management, and more.
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      References

      1. ↑ https://help.max.com/us/Answer/Detail/000002526

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