How to Cancel, Pause, or Change Your HelloFresh Subscription

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Straightforward steps to cancel HelloFresh subscriptions & deliveries
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If you want to cancel your HelloFresh meal kit subscription, the good news is that deactivation is pretty painless! While you can cancel your subscription at any point, you must finish the process at least 5 days before your next delivery to avoid extra charges. You can also skip certain delivery weeks if you need more time to decide whether to cancel. This wikiHow will show you how to cancel HelloFresh on the website via desktop and your options using the HelloFresh app.

Quick Steps for Canceling HelloFresh

  1. On desktop, click your name in the top-right corner of the HelloFresh website.
  2. Go to "Account Settings" → "Manage" → "Cancel anyway."
  3. Choose a reason for canceling your subscription and click "Continue."
  4. Finalize the cancelation by clicking "Cancel anyway” (again).
Section 1 of 4:

Canceling HelloFresh on a Computer

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  1. From the home page of the HelloFresh site , you should see your name in the top-right corner of the screen (assuming you’re logged in). Click on it to open a drop-down menu. [1]
    • If you aren’t logged in, enter the email and password associated with your HelloFresh account.
    • Cancel your HelloFresh subscription by 11:59 pm (PST) 5 days before your next scheduled delivery. If you don't, you'll be charged for the week.
  2. You’ll find Account Settings in the dropdown menu beneath your name. After selecting it, you'll be taken to the Plan Settings page automatically. If not, click Plan Settings in the left panel. [2]
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  3. On the Plan Settings page, scroll down to find this option underneath the Subscription Status header. This section will be at the bottom of the page. [3]
  4. The next page will show you different options for modifying your subscription instead of canceling, as well as any existing credit on your account. If you’re sure you want to cancel, scroll down and click the Cancel anyway button. [4]
  5. On the next page, you’ll be provided a list of reasons for canceling; pick the one that applies to you. For example, while HelloFresh is a great way to learn to cook and eat healthy , you may find that you don't have the time or funds to continue the service.
  6. You may see a deal or offer on the next page; to finalize the cancelation, scroll down and select Cancel anyway once more. Your subscription will be canceled. [5]
    • You’ll also get a message confirming the cancelation.
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Section 2 of 4:

Can you cancel HelloFresh on the app?

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  1. Unfortunately, while the HelloFresh app used to allow subscription cancelations, it now does not; the only way to manually cancel your subscription is on the full desktop website. However, you can try chatting with a customer support agent and asking them to cancel the subscription through the app if desired.
    • To get to the Chat feature, select Profile in the bottom-right corner of the app, then tap Help Center > Contact Us > Chat .
    • Alternatively, you can use an internet browser app to go to the HelloFresh website on your mobile device and follow the steps above.
    • The HelloFresh app is available for iOS in the App Store and for Android in the Google Play Store .
Section 3 of 4:

Skipping Delivery Weeks on HelloFresh

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  1. While logged in, view your next upcoming delivery on the home page. If you want to skip it, click Edit Delivery , then select Skip this week on the page that opens. [6]
    • You can make changes as long as the order has not been processed. You'll see " You can make changes until (date and time) " underneath the delivery date.
  2. Go to the My Menu tab of the website (which is also the default page when you're logged in). Select the delivery day of the week you want to skip. Then, click Edit Delivery > Skip this week . [7]
    • To undo this, click Unskip week on that week's panel.
    • Use this method if you don't want to cancel your HelloFresh subscription but want to skip a few weeks of delivery. This can be helpful if you're trying to budget your money .
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Section 4 of 4:

Changing Your HelloFresh Meal Plan

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  1. If you want to edit your plan but not cancel it, you can change the size of your box (the number of meals you get), the number of people it’ll serve, the types of meals you’re shown, and delivery days on the Plan Settings page of the website. [8]
    • Selecting your name and then Account Settings should automatically take you to Plan Settings , where you’ll see all the subscription options mentioned above.

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      References

      1. ↑ https://hellofreshusa.zendesk.com/hc/en-us/articles/115008544627-How-do-I-cancel
      2. ↑ https://www.hellofresh.com/about/how-to-cancel-hellofresh-subscription
      3. ↑ https://www.hellofresh.com/about/how-to-cancel-hellofresh-subscription
      4. ↑ https://hellofreshusa.zendesk.com/hc/en-us/articles/115008544627-How-do-I-cancel
      5. ↑ https://hellofreshusa.zendesk.com/hc/en-us/articles/115008544627-How-do-I-cancel
      6. ↑ https://hellofreshusa.zendesk.com/hc/en-us/articles/115008544627-How-do-I-cancel
      7. ↑ https://hellofreshusa.zendesk.com/hc/en-us/articles/115008544627-How-do-I-cancel
      8. ↑ https://hellofreshusa.zendesk.com/hc/en-us/articles/115008776708-How-do-I-switch-between-plans

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