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The most reliable way to cancel your New York Times subscription, whether it's digital or print, is by phone or online through the newspaper's chat function. Once you're speaking to a representative, provide your 9-digit account number and personal details. State clearly that you want to cancel the subscription and pay any outstanding balance on your account. Don't forget to delete the app and turn off auto-renewal for the subscription!
Steps
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Call 1-866-273-3612 if you live in the United States. This 800 number is free to call from anywhere in the United States. The hours of operation are Monday through Friday, 7am – 10pm ET, and Saturdays and Sundays, 7am – 3pm ET. [1] X Research source
- If you run into trouble with this phone number, try calling the general Customer Care line at 1-800-591-9233. [2] X Research source
- You may notify the New York Times to cancel at any time during your subscription.
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Use a regional phone number if you're an international customer. If you live outside of the United States and need to cancel a subscription, you'll need to contact the newspaper through a regional phone number. You can find a list of international phone numbers and hours of operation at https://help.nytimes.com/hc/en-us/articles/115014792927-International-Contact-Information-for-Digital-Subscribers .Advertisement
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Have your account number and most recent bill ready. Your account number can be found on your bill, or at https://account.nytimes.com/ . You will also need to provide personal information, such as your home address, phone number, or email address, to confirm your identity. Any outstanding balance will need to be paid at the time of cancellation, so have your most recent bill on hand. [5] X Research source
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Select the option that applies to you through the automated system. After you dial the 800 number, you will be connected with the newspaper's automated system. The system will ask you to state what kind of subscription you have: "Home Delivery" or "Digital Only." State what kind of subscription you have clearly so the system can route your call properly. [6] X Research source
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Confirm your identity to the operator. After you connect with a live operator, they will ask you to confirm your identity by providing several pieces of information. Give the operator your account number, first and last name, home address, and phone number. If they ask you for any additional information to confirm your identity, provide it at this time. [7] X Research source
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Request to cancel your current subscription. Clearly state to the operator that you want to cancel your home delivery service or digital subscription. In most cases, the operator will ask you why you want to cancel. Be firm with the operator, since they will probably try to convince you not to cancel and may even offer you a discounted rate to keep you as a customer. [8] X Research source
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Confirm when the cancellation will become effective. In most cases, cancellations become effective on the following billing cycle. You cannot receive a refund for the current billing cycle, but your access and privileges will continue until the end of the current billing cycle. Confirm this with the operator at this time. [9] X Research source
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Ask the operator to check your current billing status. If you have an outstanding balance, it's best to take care of it immediately so that you can fully cut ties with the newspaper. Ask the operator if you owe anything at this time. If you do, state that you want to pay it with your credit or debit card over the phone. [10] X Research source
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Request proof of your cancellation via email for your files. Let the operator know you want proof of your cancellation emailed to you and provide your email address to them. That way, if any billing or delivery issues come up, you will have proof that you've cancelled and are not responsible for any further charges. [11] X Research source
- If you don't receive the confirmation email within a few days, call them back and speak directly with an operator.
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Log into your digital account on the New York Time's homepage. Navigate to the newspaper's homepage, then click the blue button in the top right corner that says "Log In." Input your user name and password, then click the blue "Log In" button under the password box. [12] X Research source
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Navigate to the "My Account" menu. Once you're logged into your digital account, click on "My Account" at the top right of the page. This allows you to access your current account information. A drop down menu will appear when you click on it.
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Click "Purchase History" and then "Cancel." Clicking "Purchase History" will bring up another set of options. Click "Cancel" from the menu. You will be taken to a page that says "Cancel My Subscription" at the top.
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Click "Begin Chat" to speak with an account representative. There's no way to cancel your subscription without speaking to someone, either by phone or through the chat function. Click the blue "Begin Chat" button and wait for a live representative to greet you. [13] X Research source
- Make sure you're attempting to communicate during their hours of operation, which are listed right below the "Begin Chat" button.
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Tell the representative you want to cancel your subscription. Once you do, the representative will ask you why you want to cancel. Tell them why and be firm, since they will probably use sales tactics to convince you not to cancel.
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Ask the representative when the cancellation becomes effective. Cancellations usually become effective on the following billing cycle. You've already paid for the current billing cycle, which you cannot get a refund for. However, your access and privileges will continue until the end of the current billing cycle. Ask the rep to confirm this. [14] X Research source
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Request proof of cancellation be sent to you via email. Tell the representative you want proof of your cancellation emailed to you for your files. Provide your email address. If any account issues come up in the future, you will have proof that you've already cancelled and are not responsible for any other charges. [15] X Research source
- If you don't receive the confirmation email within a day or so, initiate a new chat or call them at 1-800-698-4637 to speak with a live person.
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Deactivate the automatic renewal function, if needed. If your subscription was through a third party like iTunes, you will need to turn off the auto renewal function manually. If your subscription was through The New York Times directly, auto renewal won't be an issue, because your account becomes deactivated once you cancel your subscription.
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Log into your iTunes account. Then click on the Account link on the right side of the page. Enter your Apple ID and password, then click "Account Info." Mouse over to the Settings area, then click the "Manage" link next to "Subscriptions." Click the name of the publication, then set the Auto Renewal button to "Off." [16] X Research source
- If you use a third party other than iTunes, you'll need to follow a similar process through their platform.
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Remove the app from your phone. Uninstall and delete the New York Times app from your phone like any other app. For iPhones, press and hold the app button until it wiggles. Click the “X” that appears in the corner of the icon and confirm the deletion. For Androids, go to “Settings” and click “Applications.” From there, click “Manage Applications.” Highlight the NYTimes app and select “Delete.”
- If you use another type of phone, like Windows, uninstall and delete the app just like any other app.
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Confirm the cancellation by trying to log into your account. Do this after the billing cycle has passed, since your account will remain active until then. Navigate to the newspaper's homepage and click "Log In" at the top right of the page. Enter your old credentials and click the "Log In" button. If you can still access your account, call their Customer Care line at 1-800-698-4637 to speak with a live person.
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References
- ↑ https://help.nytimes.com/hc/en-us/articles/360003499613-Cancel-Your-Subscription
- ↑ https://guides.library.oregonstate.edu/nyt
- ↑ https://guides.library.oregonstate.edu/nyt
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://help.nytimes.com/hc/en-us/articles/115014893968-Terms-of-sale
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://www.nytimes.com/
- ↑ https://help.nytimes.com/hc/en-us/articles/360003499613-Cancel-Your-Subscription
- ↑ https://help.nytimes.com/hc/en-us/articles/115014893968-Terms-of-sale
- ↑ https://cancelwizard.com/new-york-times.html
- ↑ https://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscription/
About This Article
Article Summary
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To cancel your New York Times subscription, send an email to unsubscribe@nytimes.com that includes your account number and personal details. You can also cancel your subscription by logging into your account on the New York Times website, starting a chat with a representative, and then asking them to cancel your subscription. If you want your subscription to be immediately canceled, call 1-800-698-4637 to speak to an operator. To learn how to cancel auto-renewal so you don't keep getting charged for your subscription, scroll down!
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