How to Cancel Your Planet Fitness Membership by Phone or Mail

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End your Planet Fitness membership with these easy steps
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Like many professional gyms, Planet Fitness does not make cancelling your membership easy. However, it is possible to do it so long as you have some patience and are willing to jump through a few contractual hoops.

Method 1
Method 1 of 3:

Understanding Your Planet Fitness Contract

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  1. Although you may have signed up with a "no contract" or "no sign-up fee" promotion, you still signed an agreement that designates how you can cancel and what situations may allow you to waive your cancellation fees. [1]
  2. Your contract lays out the exact terms and conditions, and you should be informed. You should also note if you have an annual or monthly contract.
    • Regardless of whether you pay annually or monthly, you likely signed a 1-year contract.
    • Also, check to see when your contract is up. It might be easier to wait a month or two until your contract is up to cancel if you only have a couple of months left on your contract. Cancellation fees can be as much as 5 or 6 months of regular payments.
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  3. Usually, for a monthly contract, you must cancel before the 10th of the month, as you are generally billed on the 17th, and the company needs time to process your request. For an annual contract, you must cancel before the 25th of the month prior to when you are billed. In other words, if you usually pay your annual bill in March, you need to cancel on or before February 25. [2]
    • Think of a fitness contract like a leasing contract. Having to give 30 days notice and fees for early cancellation are common with gyms. In fact, if you don't cancel your membership correctly, you may have to pay your contract out in total.
  4. If you can give written proof that you are injured or that you must move out of range of a Planet Fitness, then you may be able to have the fees waived.
    • If you have an injury, ask your doctor's office to write a note confirming that you will be unable to use the gym facilities. Ask him or her to give a specific amount of time that you will be unable to use the gym.
    • If you are moving to a new place, it must be farther than 25 miles (40 km) away from any Planet Fitness location. Planet Fitness aims to transfer memberships whenever possible. Ask your employer to write a relocation letter, and make sure to map out the distance before specifying where you will be moving. That is, establish that you will have no Planet Fitness gyms within 25 miles (40 km) of your new address. You can print off maps with your new location and the closest Planet Fitness locations marked to help your case. [3]
    • If neither of these situations applies to you, you will be required to pay the cancellation fee, though you can plead your case if other situations inhibit your ability to go to the gym. Be sure to have written proof of your situation, as they will not just take your word for it.
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Method 2
Method 2 of 3:

Cancelling the Contract in Person

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  1. You will need your membership identification number. You will also likely need some personal information, such as your address, your social security number , your driver's license number, and your date of birth. [4]
  2. Make sure it is in accordance with the contract's specifications. Mention in your letter that you want your cancellation fee waived if you're eligible, as well as the reason why. Also note what documentation you are including with the letter. Include all your personal information; you only need to include the last four digits of your social security number and your driver's license number. Sign it. [5]
    • Planet Fitness requires a written cancellation.
    • Include your back-up documentation to request your cancellation fee be waived. Clearly indicate what each piece of documentation is at the top of the page.
  3. Call the department, and request a meeting to cancel your membership.
  4. Meet with a representative, and give them the written documentation.
  5. Don't forget to request a signature from an employee. You want proof that you cancelled your membership, as you may need it later.
  6. You may need to pay another month, but make sure that payment is cancelled after that. Settle up any cancellation fees so you can be sure your membership is cancelled.
  7. If you run into trouble after canceling -- if, for example, you find that you are being charged improper fees -- you may need to contact a particular person to address the issue. [6]
  8. If monthly or annual charges show up that shouldn't be there, you need to contact the gym.
  9. Act immediately to avoid losing money.
  10. If the gym is still insisting you pay, show them the cancellation in writing to prove that you have done so. [7]
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Method 3
Method 3 of 3:

Cancelling by Certified Letter

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  1. Because certified letters can be tracked, you can ensure that the gym received the letter. [8]
    • To send a certified letter, buy the postage for certified mail at the post office or online. [9] Certified mail is only applicable to priority or first-class mail. [10]
    • Choose electronic or physical delivery of the signature. Essentially, you are proving that someone at Planet Fitness accepted and signed for the letter. You will get there actual signature back if you choose the physical signature, or you will be emailed a copy of their electronic signature if you choose the other option. Physical may be better for this situation because it looks more official. [11]
  2. Don't forget to include a letter requesting the cancellation of membership, all of your documentation, your personal information, and your justification for waiving your fees, if applicable. Request that they send a notice of cancellation in writing, as well as provide a follow-up phone call to you to confirm your membership is cancelled.
  3. Give it to an employee. Certified mail has to be given to an employee to receive a return signature. [12]
  4. If you don't receive notification that your membership was cancelled within a week and a half, call and talk to an employee. [13] You may need to visit in person if you cannot get it cancelled through a letter.
  5. Make sure you do not have any monthly or annual charges beyond what you've agreed to pay. If you do, you need to visit Planet Fitness and show them the proof of cancellation.
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Community Q&A

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  • Question
    How do I cancel a 1-year contract that I signed if it has been longer than that?
    Community Answer
    If you had a 1-year contract and more than one year has passed, then your contract is no longer valid or in effect. You can opt out of their services as you are no longer bound to them.
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    Not Helpful 27 Helpful 91
  • Question
    I have a monthly electronic payment, is it possible to change the debit card number for this payment?
    Community Answer
    Yes, though if funds are unavailable on the new card, they may revert to the old one for payment.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
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    Not Helpful 7 Helpful 19
  • Question
    If I committed to a year and that time has passed, then why am I still being charged?
    Community Answer
    By committing to a year, you are agreeing that you will be a member and do payments for at least a year. After the year is completed, you are still a member and unless you make a positive action to put an end to the contract, the payments will continue to be requested. Since you are no longer under the year long obligation, you are free to cancel your membership at any time without an additional "buyout" fee. So march right in there and do so, explaining that your year is up and you have the law on your side if they try to convince you otherwise (of course, you should read the contract before doing this, in case there is some other arrangement you ended up agreeing to).
    Thanks! We're glad this was helpful.
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      Tips

      • Always read the contract carefully before talking to a Planet Fitness representative. You should know your rights regarding the terms and conditions. Being an informed advocate will save you money and time during the cancellation process.
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      Warnings

      • Beware that many Planet Fitness locations have low ratings with the Better Business Bureau, partially because of their inflexibility with gym membership cancellations.
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      • If you don't follow the rules of your contract and quit paying, the gym can report you to credit monitoring companies, creating a black mark on your credit report.
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      References

      1. ↑ https://www.planetfitness.com/mobile/terms-use
      2. ↑ https://www.planetfitness.com/about-planet-fitness/customer-service
      3. ↑ https://www.atg.wa.gov/health-clubs
      4. ↑ https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs
      5. ↑ https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs
      6. ↑ https://www.planetfitness.com/about-planet-fitness/contact-us
      7. ↑ https://www.planetfitness.com/about-planet-fitness/customer-service/membership-faqs
      8. ↑ https://www.planetfitness.ca/about-planet-fitness/customer-service
      9. ↑ https://www.usps.com/ship/insurance-extra-services.htm
      1. ↑ http://pe.usps.gov/text/DMM300/503.htm#3_2_2
      2. ↑ https://www.usps.com/ship/insurance-extra-services.htm
      3. ↑ https://www.usps.com/ship/insurance-extra-services.htm
      4. ↑ https://www.planetfitness.com/about-planet-fitness/contact-us

      About This Article

      Article Summary X

      To fulfill Planet Fitness’ cancellation requirements, write a 1-page document asking the gym to end your membership. So they know the letter is real, include your driver’s license number and the last 4 digits of your SSN. If you want to cancel in person, visit your gym and give the paper to a membership representative. Alternatively, you can end your membership by mailing the document to your gym as a certified letter. After cancelling, keep track of your bank account to make sure the charges stop. For tips on how to get your gym fees waived, read on!

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