A Quick Guide to Cancelling Your Shein Order

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Canceling a Shein order online or on the app
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Ordered something cute from Shein, only to realize you chose the wrong size, color, or item? No worries! Follow the steps below to easily cancel your Shein order on the Shein app or the official website. Plus, learn when to expect a refund—and what to do if you can’t cancel your order.

Quick Steps to Cancel a Shein Order

Open the Shein app and log in to your account. Tap the ‘Me’ button in the bottom-right corner. In the ‘My Orders’ section, tap ‘View All’ on the right side. Select the order you wish to cancel. If eligible for cancellation, it will have a ‘Cancel Order’ button on its page. Tap to cancel.

Section 1 of 5:

How to Cancel Your Shein Order in the App

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  1. Shein’s official app is available on the Apple App Store (for iPhones) and the Google Play store (for Android devices). You’ll have to log into your Shein account if you aren’t already logged in.
  2. This button is in the lower-right corner of the app. Once pressed, you’ll see several sections, including one that says ‘My Orders.’ [1]
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  3. The ‘View All’ button is on the right side of the top of the section. Pressing it will bring up all of your Shein orders. [2]
  4. If it’s not there because it was just placed, try closing and reopening the app to refresh it. If the order is still not available, contact Shein customer service.
    • If you order two Shein items from different warehouses, two orders will be generated. Make sure to cancel all unwanted orders. [3]
  5. This button will be at the bottom of your "Order Details" page if your order is eligible for cancellation and has not yet shipped from Shein. Press it to cancel the order. Select the reason for canceling when prompted. The app will tell you the request was submitted successfully. [4]
    • If your Shein order has shipped, you cannot cancel it. You can initiate a return to get a refund once the item arrives.
    • Some Shein orders are not eligible for cancellation (including customized items).
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Section 2 of 5:

How to Cancel Your Shein Order on the Website

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  1. When you open the Shein website , hold your cursor over the person icon next to the search bar at the top of the page and click ‘Sign In/Register.’
  2. Find the "My Orders" page by holding your cursor over the person icon next to the search bar and selecting ‘My Orders’ from the dropdown menu.
  3. You’ll be prompted to select a reason for canceling. You may also be prompted to select a payment method on which to receive your refund, or you'll simply be shown a confirmation message. If you don’t see the order, try refreshing the page or clicking ‘View All’ to see your complete order history.
    • If the ‘Cancel Order’ button isn’t there, the order may have already shipped or it may be ineligible for cancellation.
    • If you ordered multiple items as part of a promotion (like a BOGO or buy-one-get-one-free sale), canceling one of the orders will cancel both. [5]
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Section 3 of 5:

Can you cancel a Shein order after shipping?

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  1. You can return it to request a refund, however. Wait for the package to arrive and initiate the return request . Most times, you will have to return the item to Shein, but sometimes they will let you keep it and refund you without a return . [6]
    • You can’t return free gifts and customized items. You also can’t return lingerie, underwear, bodysuits, accessories, jewelry, cosmetics, clearance or final sale items, and pet products if the product page shows the item was marked as ineligible for return or exchange.
    • You can’t return worn or damaged items. Tags and original packaging should be intact.
Section 4 of 5:

When do you get a refund from Shein?

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  1. If you paid for the canceled order with a Shein gift card or your Shein wallet, the refund process is quick. You will receive an email when the refund has been processed. The order’s balance will be reflected in your Shein Wallet or on your Shein gift card’s balance. [7]
    • To check your Shein Wallet balance, log in to your account. Navigate to ‘My Assets’ and then click ‘My Wallet’ to check if your refund has been applied. [8]
  2. When you cancel an order, Shein initiates the refund within 24 hours. However, your financial institution must process the refund and reflect it into your account. [9]
    • If you used PayPal to make your purchase, it will take 1-5 business days to receive a refund for your canceled Shein order.
    • If you used a credit or debit card to make your purchase, it will take between 1-15 business days to receive your refund from Shein.
  3. If you used Points to make an order and canceled it, the Points you spent will be credited back to your Points balance. [10] Points expiration dates still apply—don’t forget to use them in time!
  4. After 15 business days have passed, if your canceled order amount has not yet been refunded, you should reach out to your bank to inquire about its status. [11]
    • Some debit and credit cards generate an ARN (or Acquirer Reference Number) that will be emailed to you after a refund succeeds. Use this ARN when contacting your bank, if applicable.
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Section 5 of 5:

Why might your refund be less than the original purchase?

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  1. When you receive a refund for a Shein order you canceled, your bank may charge you a commission fee. Additionally, the currency exchange rate could have changed since purchasing, which will impact the refund amount for international orders. [12]
    • For Shein orders that were shipped and returned—instead of being canceled—the refund amount will be less than the purchase amount because the original shipping fee is non-refundable.

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      References

      1. ↑ https://us.shein.com/robot/faq?id=267
      2. ↑ https://us.shein.com/robot/faq?id=267
      3. ↑ https://us.shein.com/robot/faq?id=267
      4. ↑ https://us.shein.com/robot/faq?id=267
      5. ↑ https://us.shein.com/robot/faq?id=267
      6. ↑ https://us.shein.com/robot/faq?id=267
      7. ↑ https://us.shein.com/refund-a-1703.html
      8. ↑ https://m.shein.com/roe/About-My-Wallet-a-609.html
      9. ↑ https://us.shein.com/refund-a-1703.html
      1. ↑ https://us.shein.com/bonus-point-program-a-371.html
      2. ↑ https://us.shein.com/refund-a-1703.html
      3. ↑ https://us.shein.com/refund-a-1703.html

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