Permanently Delete a Microsoft Account: Xbox, Outlook & More

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Do you want to close your Microsoft account? Deleting your Microsoft account also deletes your Microsoft email address (@outlook.com, @live.com, or @hotmail.com), your Skype account, the files in your OneDrive, Xbox Live data and GamerTag, and any Microsoft products you've purchased or subscribed to. If you're ready to stop using Microsoft services, follow the simple tutorial to learn how to close your account.

  1. Visit https://account.live.com/closeaccount.aspx .
  2. Log in with the account you want to close.
  3. Check that the account information is correct.
  4. Click every box on the following screens.
  5. Click “Mark account for closure.”
  6. Click “Confirm.”

Steps

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  1. Go to https://account.live.com/closeaccount.aspx in a web browser. This is the Microsoft Live "Close my account" page, which you can sign in to on any computer, phone, or tablet.
    • Alternatively, you can navigate to aka.ms/CloseAccount in your browser.
  2. Enter the email address associated with your account and click Next , and then confirm your password.
    • When you create a Microsoft account , your login will usually begin with your username and end with @outlook.com, @live.com, or @hotmail.com. If you associated it with a different email account, such as your business domain or Gmail address, use that address to log in.
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  3. Depending on your security settings, you may have to verify your login by having a code sent to your email address or phone number. If you are prompted to do so, click your email address or phone number to receive the code from Microsoft, and then enter that code on the page when prompted. [1]
  4. This page contains important information about closing your account. Review the information and confirm you have the correct email at the top.
    • If you haven't already taken any of the steps recommended on the page (such as canceling subscriptions, spending your remaining account balance(s), and turning off reset protection), consider doing so before you continue.
    • You will have a grace period of 60 days before your account is permanently closed. To change it to 30, click the drop-down menu and select 30 .
  6. This is to ensure you understand what happens once your account is closed. The checkboxes inform you of the following: [2]
    • You'll lose access to Skype, Azure, Hotmail, Outlook.com, Office 365, OneDrive, MSN Money, Outlook.com, Hotmail, and any other products you use with this account.
    • You won't be able to use Office 365 products such as Word or Excel .
    • Apps, music, games, and software purchased through the Microsoft Store with this account will be permanently lost.
    • You'll lose any Xbox game data saved to this account, including saved games, in-game purchases, Xbox Game Pass, Live Gold, and Mixer Pro.
    • Devices using this account may lose proper functionality.
  7. Use the drop-down at the bottom of the page to select a reason you want to leave. [3]
    • If you decide not to continue because you'll lose access to too many products, consider creating a new account without closing the old one. [4] This gives you a chance to start fresh with a new email address without losing access to all of your old products.
  8. Once you've checked all the checkboxes, and selected a reason for quitting, this button at the bottom of the page turns blue. Once you click the button, your account will be marked for deletion. [5]
    • You will see a confirmation and date of when your account will be closed permanently.
  9. If you change your mind about deleting your account, you can recover it by logging in to any Microsoft-related website within the next 60 or 30 days, depending on what you chose. [6] After the grace period, the account and all its associated data will be permanently removed from Microsoft's servers.
    • If you change your mind within the grace period, you can reactivate your account, but you will lose your data. After this time, your account will be completely deleted and someone else can sign up with your former ID.
    • To ensure that you don't accidentally sign back into your Microsoft account, make sure you sign out of anywhere you're typically signed in.
    • There are plenty of ways to contact Microsoft if you have any trouble with this process.
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Community Q&A

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  • Question
    Once I've asked to close my account, what will happen to the email that's coming my way during the 60 day period? Since I wont be accessing it to make sure it stays closed, will they get notified?
    Aasim
    Top Answerer
    You will continue receiving email. It is recommended that you set vacation replies before you close your account so that those emailing you can know alternatives to getting in touch with you. After the 60 day period, they will get a Mail Delivery Subsystem (Failure) message.
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      Tips

      • When you close your Microsoft account, you delete your account information like your ID, password, and contacts. All emails will be deleted, and your account is going to be deactivated. Any mail coming to your account will be bounced back to the sender (including junk mail senders, telling them that your account is/was valid).
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      • Sometimes the system may ask you to verify with a secondary verification method on file to ensure you are who you say you are. Whether it's through a text message to the cell phone number on file, or an email to the secondary email address on file. A code will be sent that you will need to re-provide to them (that you should receive within a minute or two). Make sure that you can grab this code and supply it to them when they ask you to supply it.
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      References

      1. ↑ https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979
      2. ↑ https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979
      3. ↑ https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979
      4. ↑ https://support.microsoft.com/en-us/office/close-your-outlook-com-account-564b801e-2a47-4cb2-afa8-12ead3185038?ui=en-us&rs=en-us&ad=us
      5. ↑ https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979
      6. ↑ https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979

      About This Article

      Article Summary X

      1. Go to https://account.live.com/closeaccount.aspx in a web browser.
      2. Log in to your Microsoft account.
      3. Verify your account.
      4. Review the information and click Next .
      5. Read and click all the checkboxes on the screen.
      6. Select a reason for quitting in the drop-down menu at the bottom of the screen.
      7. Click Mark account for closure .

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