Effective Ways to Fix Chrome When It Crashes

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Learn ways to troubleshoot Chrome when it crashes or doesn't respond
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Chrome can look many ways when it crashes—the app may display an error that begins with "err_connection," display a folder icon with a sad face and the words "Aw, snap," freeze in such a way that you can't click a tab or close the app, or even disappear. This wikiHow article teaches you what to do when Google Chrome crashes while you're browsing the web; plus, it'll walk you through potential reasons that Chrome crashes in the first place.

Quickly & Easily Get Chrome Working Again

  • To fix Chrome crashes on Mac and Windows, isolate the tab causing the crash and see if freeing up resources helps.
  • Restart Chrome to see if that stops the crashes, then restart your computer.
  • Get rid of extensions causing issues and scan your system for malware.
Section 1 of 4:

Common Fixes

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  1. If your computer runs out of memory while using Chrome, Chrome will likely freeze and/or crash. [1] If Chrome closed on its own, start by re-opening it and trying to reproduce the error. This time, do the following:
    • Close every tab except for the one displaying the error message.
    • Close other programs on your computer that are still open.
    • If you're currently downloading a file in Chrome, pause the download. To do this, click the three vertical dots, select Downloads , and then click Pause on the download.
    • Refresh the page by clicking the curved arrow icon in the upper-left corner. If the page loads normally, your computer likely ran out of available RAM and couldn't display the page. Try keeping fewer tabs and other apps open while you're using Chrome.
  2. Try completely shutting down Chrome, restarting it, and trying to browse the web again:
    • Windows: Press Ctrl + q to quit Chrome, and then relaunch it. If your tabs don't automatically reopen, you can reopen them manually by pressing Ctrl + Shift + t for each closed tab. [2]
    • Mac: Press Cmd + q to quit Chrome, and then relaunch it. If your tabs don't automatically reopen, you can reopen them by pressing Cmd + Shift + t for each closed tab. [3] .
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  3. If Chrome is still crashing, now would be a great time to save all your open work and restart your computer. When it comes back up, restart Chrome and try using it again. If you're still running into trouble, continue to the next method.
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Section 2 of 4:

Advanced Fixes

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  1. Malware can be the culprit behind Chrome crashes and other browsing annoyances, so use built-in tools or antivirus software to get rid of it .
    • For Windows computers, use Microsoft Defender to run a scan and get rid of malware.
    • For Mac, go to the Applications folder and look for anything you don't remember installing. Then you can drag and drop it to delete it. [4]
  2. If just one page is causing Chrome to crash, try opening that page in another browser, like Firefox, Safari, or Edge, to see if Chrome is the problem.
    • If the page works in other browsers, continue to the other advanced fixes here to troubleshoot Chrome and your network.
    • If the page causes your other browser to crash, you know there's an issue with the web page and not Chrome, so there's nothing you can do to fix Chrome.
  3. Your current installation could be corrupted, causing the crashes. Uninstall and reinstall the web browser and delete any browsing data to ensure a clean installation.
    • Windows:
      • Press the Windows key and click Settings or the gear on the menu.
      • Click Apps .
      • Click Google Chrome and select Uninstall .
      • Click Uninstall .
      • Make sure you select "Also delete your browsing data" as well. You will lose your Chrome browsing history and data.
      • Click Uninstall .
    • Mac:
      • Close Chrome by right-clicking or Ctrl -clicking it on the Dock and selecting Quit . [5]
      • Open Finder and go to the Applications folder.
      • Drag Google Chrome to the Trash. At this point, you can download Chrome from [6] and reinstall it. You still need to delete your browsing history and data.
      • Click the Go menu and select Go to Folder .
      • Type ~/Library/Application Support/Google/Chrome and click Go .
      • Select all the folders inside and drag them to the trash. Then reinstall Chrome. All your history and data will be deleted, but you will get a clean installation of Chrome. [7]
  4. If you find an extension taking up a lot of RAM or CPU power or notice that Chrome slows down or crashes when you use an extension, remove it. Here's how: [8]
    • Click the three-dot menu at the top-right corner of Chrome.
    • Click Extensions and Manage Extensions .
    • To delete an extension you don't use, click Remove on the extension, and click Remove again to confirm.
    • If there's an extension you're not sure you want to remove just yet, you can click its corresponding switch to temporarily deactivate it. If deactivating an extension prevents Chrome from crashing again, consider finding an alternative extension.
  5. If there's a problem with how your PC or Mac's hardware works with Chrome, it may crash the browser. Make the following change to rule this out:
    • Click the three-dot menu at the top-right and select Settings .
    • Click System on the left menu.
    • Click the switch next to "Use hardware acceleration when available" to turn it off.
    • Relaunch Chrome. Click Relaunch after you change the hardware acceleration option.
  6. First, restart your router to make sure that your router and network aren't what's causing Chrome to crash.
    • Once your network restarts, try accessing that website again. Still, if it crashes Chrome, contact the website owner and let them know that you've been having issues with Chrome accessing the page.
  7. Use Task Manager or the Force Quit dialog on Mac to see if Chrome is already working.
    • On Windows, press Ctrl + Shift + Esc .
      • Under Processes , select "Google Chrome" or "chrome.exe."
      • Click End process .
    • On Mac, press Cmd + Opt + Esc .
      • Select "Google Chrome" and click Force quit .
    • You should also run a malware scan, uninstall and reinstall Chrome, and restart your computer.
  8. 8
    Get rid of the problem apps in Chrome if Chrome keeps crashing. Go to: â‹® > Settings > Reset settings > Restore settings to their original defaults > Reset settings. Note that resetting will reset Chrome settings and shortcuts, disable extensions, and delete cookies/other temporary site data. [9]
    • You can also click the checkbox next to "Help make Chrome better by reporting the current settings" to send a summary of your current settings and installed extensions that will benefit other Chrome users who might be experiencing the same issues.
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Section 3 of 4:

Common Chrome Errors

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  1. The web address you've entered doesn't exist. Make sure you have the correct URL without any typos.
  2. A VPN might be blocking your connection, so turn it off and try again.
  3. Your connection was reset as the page was loading. Click the refresh icon at the top of the page to reload it.
  4. The page took too long to load. Your connection might be too slow, or the page is extremely busy.
  5. You'll see this error when you go to a page that's supposed to be secure but doesn't have a secure connection. Usually, pages that accept payment information are expected to be secure, but if the site doesn't start with "https," the error appears. [10]
  6. A lack of resources or a bad plugin will cause the sad-face image with this error message. You can update or uninstall the bad plugin to see if the page will load. [11]
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Section 4 of 4:

Answers from Around the Web

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  1. 1
    Force Chrome to update, then restart it. A few redditors have noticed that doing the following will help: [12]
    • Force Chrome to update - Uninstall it and reinstall it, even if Chrome says it is "up to date".
    • Close any open Chrome windows after installing it.
    • Re-open Chrome and you'll see a new "What's New" page.
  2. 2
    Check for patterns with crashes and avoid them. According to a forum on the Google help site , you can look at chrome://crashes and look for what seems to cause Chrome to crash. [13] If you notice a pattern (like Chrome crashes more often when a page is streaming a video ad), you can avoid it.
  3. 3
    Disable saved group tabs. If you notice that Chrome is crashing as soon as it starts, this redditor might have an answer for you. [14] Here's what you need to do:
    • Uninstall Chrome and reinstall it from the official site .
    • Open Chrome and log into your account when prompted.
    • Select "Yes" when asked to set up sync. Chrome will either crash instantly or after a few seconds:
      • If Chrome stays open for a few seconds:
        • Go to Settings > You and Google > Sync and Google services > Manage what you sync
        • Select "Customize sync"
        • Deselect "saved tab groups"
        • Restart Chrome.
      • If Chrome crashes immediately:
        • Press Ctrl + Shift + Esc to open Task Manager and select End Task for Chrome.
        • Re-open Chrome and you'll see an error message near your profile picture.
        • Click the error and deselect "saved tab groups" in Manage what you sync .
        • Restart Chrome.
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Expert Q&A

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  • Question
    How do I reopen a tab I just closed?
    Spike Baron
    Network Engineer & Desktop Support
    Spike Baron is a Network Engineer & Desktop Support Expert based in Los Angeles, California. He is the owner of Spike’s Computer Repair. With over 25 years of working experience in the tech industry, Spike specializes in PC and Mac computer repair, used computer sales, virus removal, data recovery, and hardware and software upgrades. He has worked as an IT Systems expert for numerous companies, including Huntington Health, Blackbox, Honda, and Manufacturers Bank. In his spare time, Spike also builds and restores computers. He has his CompTIA A+ certification for computer service technicians and is a Microsoft Certified Solutions Expert.
    Spike Baron
    Network Engineer & Desktop Support
    Expert Answer
    Go to the upper right hand corner of your browser and click on the triple-dot menu button. From there, select the "History" option on the menu that pops up. Your history will have everything that you just closed or viewed recently. You can also click the CTRL and H buttons to open this up.
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      References

      1. ↑ https://support.google.com/chrome/answer/142063
      2. ↑ https://support.google.com/chrome/answer/157179?hl=en&co=GENIE.Platform=Desktop#zippy=,tab-window-shortcuts
      3. ↑ https://support.apple.com/en-us/102586#:~:text=To+quit+a+Mac+app,,+or+press+Command-Q
      4. ↑ https://support.google.com/chrome/answer/2765944?sjid=15618694664416050812-NC#win&zippy=
      5. ↑ https://support.google.com/chrome/answer/95319?co=GENIE.Platform=Desktop&hl=en#zippy=,mac
      6. ↑ https://google.com/chrome
      7. ↑ https://support.google.com/chrome/answer/95319#zippy=
      8. ↑ https://support.google.com/chrome_webstore/answer/2664769?hl=en
      9. ↑ https://support.google.com/chrome/answer/142063
      1. ↑ https://www.cloudflare.com/learning/ssl/connection-not-private-explained/
      2. ↑ https://support.google.com/chrome/a/answer/6271277?hl=en
      3. ↑ https://www.reddit.com/r/chrome/comments/1jwnr7u/chrome_crashing_regularly_all_of_a_sudden/
      4. ↑ https://support.google.com/chrome/thread/285366249/google-chrome-keeps-crashing-on-pc?hl=en
      5. ↑ https://www.reddit.com/r/chrome/comments/1itxnog/chrome_startup_crash_fix/

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