This article was co-authored by wikiHow staff writer, Nicole Levine, MFA
. Nicole Levine is a Technology Writer and Editor for wikiHow. She has more than 20 years of experience creating technical documentation and leading support teams at major web hosting and software companies. Nicole also holds an MFA in Creative Writing from Portland State University and teaches composition, fiction-writing, and zine-making at various institutions.
There are 9 references
cited in this article, which can be found at the bottom of the page.
This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.
This article has been viewed 96,661 times.
Learn more...
If the Microsoft Authenticator app isn't working, you won't be able to sign in to your Microsoft account or other accounts that use two-factor authentication for security. If you're looking for quick fixes for Microsoft Authenticator not working, you've come to the right place. In this article, we'll guide you through some quick fixes for common issues with Microsoft Authenticator on your Android or iPhone.
Things You Should Know
- If Microsoft Authenticator isn't working, make sure notifications are on, your connection is stable, and the app has access to your location.
- If Authenticator stopped working when you switched to a new phone, you'll need to restore from a backup.
- If you have an Android, the Battery Optimization feature can cause Microsoft Authenticator not to work.
Steps
-
If notifications are off, Authenticator may not work. Depending on the type of service you're signing into, you may need to receive and interact with notifications to complete the sign-in. [1] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source
- Android
:
- Open Settings and tap Notifications .
- Tap App settings .
- Select Authenticator and make sure notifications are on. [2] X Research source
- iPhone/iPad:
- Open Settings and tap Notifications .
- Tap Authenticator and make sure the "Allow Notifications" switch is on.
- Similarly, make sure you're not in Do Not Disturb mode, as this will block notifications.
- Android
:
-
A quick reboot can fix Microsoft Authenticator app problems. If there are corrupt background services that affect Authenticator, the app may crash, not open, freeze, or prevent you from signing in. Try turning your phone or tablet off and back on to see if that fixes Microsoft Authenticator. [3] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source
-
Check for and install any available updates. A recent Microsoft Authenticator update may have fixed a problem since the last update. If you're using an Android, update the app in the Play Store. On an iPhone, check for updates in the App Store .
- If it's been a while since you've updated your phone, check for operating system updates as well. On Android, go to Settings > About phone and tap Check for updates . On an iPhone, go to Settings > General > Software Update and install any updates available.
-
You may need internet access to log in with Authenticator. If the system just needs a one-time code from Authenticator, internet access isn't needed. But if you're using passwordless sign-in Authenticator or the administrator requires internet access for another reason, a bad connection will cause Authenticator not to work.
- If you're connected to Wi-Fi, try disconnecting and using cellular data (or vice-versa) to see if Authenticator starts working.
- If airplane mode is enabled, disable it.
-
Some systems may require your location to sign in. This won't matter if you're using one-time codes, but some websites require you to connect from specific locations. If your administrator requires location services, you'll also need to make sure Authenticator has access to your location all the time—not just when the app is open.
- Android:
- Open your Settings and tap Location .
- If the switch at the top is turned off, tap it to enable Location now.
- On the Home screen, tap and hold the Microsoft Authenticator icon and select App info (the "i" in a circle).
- Go to Permissions > Location and select All the time . [4] X Research source
- iPhone:
- Open Settings and go to Privacy & Security > Location Services .
- If Location Services are disabled, tap the switch to enable them.
- Tap Authenticator in the list of apps. It won't appear in the list unless your administrator requires your location.
- Select Always .
- Android:
-
Try using Microsoft Authenticator with your VPN disabled. A VPN can mess with Microsoft Authenticator if you're trying to log in to a system that's expecting you to be coming from a specific IP address or location. Turn off your VPN temporarily to see if you can sign in with Authenticator. To turn off your VPN , open your VPN app, and then choose the Disconnect feature.
- If you're signing in to your employer's secure server with Microsoft Authenticator, your system administrator may require you to use the company VPN. If this is the case, don't disable the VPN.
-
Battery Optimization can break Microsoft Authenticator. Fortunately, you can disable Battery Optimization for individual apps on your Android: [5] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source Here's how:
- Open your Settings and tap Apps .
- Tap See all apps .
- Tap Microsoft Authenticator . [6] X Research source
- Tap Battery .
- Select Unrestricted .
-
If setting up Verified Identity with a QR code, don't use the camera app. If your work or school provided you with a QR code to set up your account in Microsoft Authenticator, you may not be able to set up your account if you're trying to use your Android or iPhone's built-in camera app. Instead, use the QR capture feature in the Authenticator app:
- Tap Verified IDs at the bottom of Authenticator.
- Tap Scan QR Code and follow.
- Follow the on-screen instructions to set up your account.
-
Signing into a work or school account requires a registered device. This is only necessary for passwordless sign-in. To ensure your phone is registered for your work or school account:
- In Microsoft Authenticator, tap the menu icon and select Settings .
- Tap Device Registration .
- If you don't see your work or school account here, tap Device Registration , sign in to your work or school account, and follow the on-screen instructions to register.
-
If you've recently switched phones, Authenticator needs to be restored. As long as Microsoft Authenticator was backed up to the cloud, you can restore your Authenticator accounts on your new phone—even if you lost your original phone. [7] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to source
- To restore:
- First, if you're using an iPhone, make sure you're signed in to the same Apple ID you used on your previous phone.
- Open Authenticator on your new phone and tap BEGIN RECOVERY .
- Sign in with your Microsoft account.
- Follow the on-screen instructions to restore Microsoft Authenticator.
- Tap the Accounts tab. If you see "Action required" on any of your accounts, tap it and follow the on-screen instructions.
- Once restored, you will need to remove your old device from your Microsoft account (or the site you're signing into, if not a Microsoft account).
- If signing into a Microsoft account, remove your old device from your Security settings .
- For your work or school account, remove your old device from the My Apps page or your company or school's portal.
- If you don't have a backup, you won't be able to restore Microsoft Authenticator. Instead, you'll need to go to each site you use Authenticator to access and use that site's recovery process to regain access to your account.
- To restore:
-
You must be signed in to your Google account to use Authenticator. If your work or school requires you to use Microsoft Authenticator to log in, you must be signed into your Google account. Similarly, if you've disabled the Play Store app or your phone is managed by an administrator who has disabled the Play Store, Microsoft Authenticator won't work until the Play Store is reenabled.
-
Authenticator needs your phone to require a PIN or biometric to unlock. While both iOS and Android require a PIN, fingerprint, or other biomarker to unlock the screen, it may be possible to disable these features on a jailbroken or rooted phone. If you've disabled locking on a non-standard operating system, reenable it to get Microsoft Authenticator working again.
- If you have an Android and are using Android for Work or Work Profile, your PIN or biometric must be enabled for the profile in Microsoft Authenticator. In Authenticator, tap the menu, select Settings , and enable "App Lock" under "Security."
-
Microsoft Authenticator won't work if the date and time are wrong. If your Authenticator notifications are expiring or your codes aren't working, disable manual date and time settings:
- Android:
- Open Settings and select General Management . If you don't see this, select System .
- Select Date and time or Date .
- Toggle on the "Automatic date and time" switch. [8] X Research source
- iPhone:
- Open Settings and tap General .
- Tap Date & Time .
- Choose Set Automatically .
- Android:
-
The "uniqueness validation" error requires an admin's help. If you can't add an account to Microsoft Authenticator because "the account you're trying to add is not valid at this time. Contact your admin to fix this issue (uniqueness validation)," reach out to your school or work administrator. Provide the admin with your login name so they can fix the issue.
Expert Q&A
Video
Tips
- It is no longer possible to use Microsoft Authenticator from wearables like Apple Watch or Samsung Galaxy Watch. [9] X Trustworthy Source Microsoft Support Technical support and product information from Microsoft. Go to sourceThanks
You Might Also Like
References
- ↑ https://support.microsoft.com/en-us/account-billing/common-questions-about-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd
- ↑ https://www.samsung.com/us/support/answer/ANS00062618/
- ↑ https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5
- ↑ https://support.google.com/accounts/answer/6179507?hl=en
- ↑ https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-using-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3
- ↑ https://support.google.com/pixelphone/answer/7015477?hl=en
- ↑ https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40
- ↑ https://www.samsung.com/uk/support/mobile-devices/how-do-i-change-the-date-and-time/
- ↑ https://support.microsoft.com/en-us/account-billing/common-questions-about-the-microsoft-authenticator-app-12d283d1-bcef-4875-9ae5-ac360e2945dd