This article was reviewed by Luigi Oppido
and by wikiHow staff writer, Rain Kengly
. Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years.
This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.
This article has been viewed 38,132 times.
If your PlayStation 5 isn't connecting to your internet, this could be an issue with your connection or your network settings. Luckily, there are plenty of quick ways to troubleshoot your console to get it working again. Here's what to do when your PS5 won't connect to WiFi.
Quick Fixes for a PS5 that Can't Connect to Wi-Fi
- Restart your console by unplugging it and plugging it back in, then do the same for your router and modem.
- Run a test in Settings > Network > Connection Status > Test Internet Connection .
- If your PS5 still can't connect, turn off other gaming consoles connected to Wi-Fi, move your console closer to the router, and try switching to 5G.
Steps
-
Turn off your console and turn it on again. This quick fix usually clears up any issues with your PS5 and should be done before any other troubleshooting methods. Press the PS button on your controller and select the Power icon. Select Restart PS5 .
- If the issue persists, continue to the next method.
-
Make sure your Wi-Fi network is online. If you're having trouble connecting to Wi-Fi, make sure the network is stable and active. If it isn't, you may need to restart your router .
- Confirm the name and password match the ones assigned to your network.
-
Move your PS5 closer to the router. If your console is too far away, or if there are a lot of thick walls or appliances in between, this can weaken the connection. If possible, move your PlayStation 5 next to the router to see if it connects at all.
- If it connects, you'll need to move your console or router closer permanently. You can also try a Wi-Fi extender .
-
Power off other consoles you aren't using. If you have another console near your PS5, such as a Nintendo Switch , it may interfere with the Wi-Fi signal. Fully power off (not sleep) the other console, and try again.
-
Change between 2.4 GHz and 5 GHz. If your router is near your PS5, swapping to 5 GHz can boost your connection speed.
- Go to Settings .
- Select Network .
- Select Settings .
- Select Set up internet connection .
- Press Options on your network.
- Select Wi-Fi Frequency Bands .
- Switch from Automatic to 5 GHz or 2.4 GHz .
-
Manually change the DNS server. When this times out, you may have trouble connecting to Wi-Fi. To change it manually, do the following:
- Go to Settings .
- Select Network .
- Select Settings .
- Select Set up internet connection .
- Set DNS settings to Manual .
- Enter the primary DNS as 8.8.8.8 and secondary DNS as 8.8.4.4.
- Select OK .
-
Purchase an adapter and connect via Ethernet. Like using Ethernet on computers, you can give your PlayStation 5 a boost by using a wired connection. You can find the port on the back of the console. [1] X Research source
-
Use the PlayStation website to see if online services are down. This is what allows your PlayStation 5 to access online services. If this is down, you'll need to wait until PlayStation resolves their server issues to go online again. [2] X Research source