Q&A for How to Cancel a Planet Fitness Membership

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  • Question
    How do I cancel a 1-year contract that I signed if it has been longer than that?
    Community Answer
    If you had a 1-year contract and more than one year has passed, then your contract is no longer valid or in effect. You can opt out of their services as you are no longer bound to them.
  • Question
    I have a monthly electronic payment, is it possible to change the debit card number for this payment?
    Community Answer
    Yes, though if funds are unavailable on the new card, they may revert to the old one for payment.
  • Question
    If I committed to a year and that time has passed, then why am I still being charged?
    Community Answer
    By committing to a year, you are agreeing that you will be a member and do payments for at least a year. After the year is completed, you are still a member and unless you make a positive action to put an end to the contract, the payments will continue to be requested. Since you are no longer under the year long obligation, you are free to cancel your membership at any time without an additional "buyout" fee. So march right in there and do so, explaining that your year is up and you have the law on your side if they try to convince you otherwise (of course, you should read the contract before doing this, in case there is some other arrangement you ended up agreeing to).
  • Question
    If I only signed up nine days ago, would I still be charged for canceling my account?
    Community Answer
    Yes, you will. Unless you have to cancel due to military or medical reasons, the buyout fee will be charged. It is still a cheaper option than having to pay for a whole year's worth of dues for something you will not be using.
  • Question
    When should I cancel my 1-year contract if I am on my last month?
    Community Answer
    Wait until after the 17th of the month. By doing so, you can still use your membership until the end of the month, but your membership will be cancelled before the billing cycle for the next month.
  • Question
    What termination fee will I have to pay?
    Community Answer
    If you are under a one year contract and want to cancel before the end of the year, it will be $58 to cancel.
  • Question
    How soon can I cancel after signing a contract?
    Community Answer
    You can cancel immediately, but you will likely face an early termination fee. If you meet the requirements to be eligible (no gym within 25 miles of new residence, injury with doctor proof), you can get the fee waived.
  • Question
    How can I put my membership on hold if I lost my job and can't currently pay for it?
    Community Answer
    If you can provide proof, they may waive up to 3 months.
  • Question
    How do I cancel my husband's membership to Planet Fitness if he's dead?
    Community Answer
    You would cancel the same way, in person with a letter stating the member is deceased. If the contract has not been fulfilled, fees will only be waived if a copy of the Death Certificate is presented. If the contract has been fulfilled, and the deceased was on a month-to-month membership, then you shouldn't have to worry about cancellation fees.
  • Question
    Does a Planet Fitness gym require a notarized document to cancel?
    Community Answer
    No. They require a document with your signature, but it does not have to be notarized.
  • Question
    How do I find out the expiration date of my contract at Planet Fitness?
    Community Answer
    Go online to your account. It has your expiration date and billing information listed. If you cannot find it online, you can ask anyone that works at Planet Fitness, and they should be able to pull up this information for you.
  • Question
    If I can cancel now, can I get my $39 fee back?
    Community Answer
    Planet Fitness refers to the $39 fee as an "Annual Rate Guarantee" fee. The Annual Rate Guarantee Fee is fully earned when received and is non-refundable.
  • Question
    Can I transfer to another club and then cancel my membership there?
    Community Answer
    Yes, you can! The transfers are also almost immediate.
  • Question
    How can I transfer from my home gym to another location?
    Community Answer
    If you have a MYiClubOnline.com account set up, there is a section there under My Account for you to transfer your membership to another Planet Fitness location.
  • Question
    How can I cancel a membership that is not under my name, but is being paid through my bank account?
    Community Answer
    First, ask the person whom the membership belongs to to cancel it themselves. If that doesn't work, go to your bank and ask about blocking charges from Planet Fitness.
  • Question
    Can I cancel my Planet Fitness membership contract online?
    Community Answer
    You can only cancel by sending a letter via certified mail or in person.
  • Question
    My agreement type is open. Does that allow me to cancel my membership at any given time?
    Community Answer
    Yes. This means that you can cancel your membership without having to pay a fee to do so. Keep in mind that you still need to cancel by the 10th of the month to not get charged for that month. If you do miss the deadline, you will be allowed to use the gym for the remainder of the month after cancelling.
  • Question
    I signed up online and gave all of my information, including my payment information. What happens if I decide not to go through with joining? I haven't had a picture taken or signed any actual paperwork.
    Community Answer
    You will still be charged. Even though you signed up online, you still used an electronic signature to get through the contract. When you visit for the first time they will give you a key tag and t-shirt and take a photo.
  • Question
    Can the membership be transferred to another person?
    Community Answer
    No, it cannot be.
  • Question
    How do I cancel my Planet Fitness membership?
    Community Answer
    Follow the instructions listed in the article above.
  • Question
    What should I do if I am moving to another country, province, or state and want to cancel my contract?
    Community Answer
    Call your fitness place and tell them why you want to cancel. The fitness place should understand,and they should let you cancel.
  • Question
    The card attached to the membership is not that of the member. How can I stop payment.
    Community Answer
    If you are the financial cosigner and your name is on the billing information, you may cancel. If there is a buy out fee, you will be responsible to pay it as stated in the agreement.
  • Question
    Will I be allowed to cancel my Planet Fitness membership if I am ill and have a disability?
    Community Answer
    Anyone can cancel a membership at any time, but you will still probably be required to pay the cancellation fee.
  • Question
    What is the buy out fee for Planet Fitness?
    Community Answer
    According to my 04/16/2015 Membership Agreement, "If your monthly membership has a minimum term, and you wish to cancel your membership early for reasons other than those listed in section 7 of this agreement, a $58 buy out fee is required with your cancellation."
  • Question
    How can I cancel a membership if I am no longer living in the United States?
    Community Answer
    You can mail in your cancellation via USPS certified mail. There are several online options for sending certified mail.
  • Question
    What should I do if I can't afford my membership anymore?
    Onedurr
    Community Answer
    If you have a black card membership, you might be able to downgrade to the regular membership (half the cost). Contact your local gym to find out. Otherwise, if the $10/month is unaffordable, it's probably best to cancel your membership. Just follow the guidelines in the article.
  • Question
    Can I cancel my membership with Planet Fitness if I have a balance owed?
    Community Answer
    No. The location is required to clear the balance before cancelling your membership. If you were hurt, or have any other reason you could not pay or use the gym, bring in written proof and speak with a manager. Your fees should be waived if you have written proof. You can then cancel immediately if you are not under a 12-month agreement.
  • Question
    Why was a membership fee deducted from my account after I received confirmation that my membership was canceled?
    Onedurr
    Community Answer
    You may have canceled after the billing period for the current month (10th for monthly contract, 25th for annual contract).
  • Question
    I have a PF Black Card, paying $20 dollars per month. Can I downgrade to basic $10 dollars a month?
    Community Answer
    You can downgrade, but you will be charged a fee to do so. The fee is going to be the startup cost of the white card at your home location. You will also be locked into a brand new one-year contract.
  • Question
    How do I find out the date I signed up if I don't have my contract?
    Community Answer
    You can find your signup date in your iClubOnline.com account. If you don't have one set up, or don't have access, you can call your gym and they can look up the date.
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