Q&A for How to Contact Instagram

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  • Question
    How do I delete a photo I don't want posted by someone I follow?
    Community Answer
    Unfortunately, you cannot delete someone else's photos. You can report the photo if it is inappropriate, but unless it is against Instagram guidelines, it will not be removed. The only way you can get the unwanted picture deleted is by asking the poster to delete it.
  • Question
    What is Instagram's help email?
    Community Answer
    They used to have a support email, but it is no longer functioning. The only way to contact Instagram now is through the Instagram Help Center.
  • Question
    Do I need to send jpg pictures to Instagram to reset a password?
    Community Answer
    No, you do not. Go into your Settings; you should be able to find a password setting in there. You do not need to send in any jpg pictures, it would be unnecessary. They may ask for your email, or phone number, but that's about it.
  • Question
    What is an alternate way to get a security code if Instagram wants me to verify my account via SMS and I don't have that phone number anymore?
    Community Answer
    You can reset your password and have it sent to your email if you've changed your number. Consult the official Instagram website for a thorough set of instructions.
  • Question
    How do I get someone to remove a picture I don't want on Instagram?
    Community Answer
    You may report the photo, but unless it violates Instagram's guidelines, then the photo will not be removed. Otherwise, you can ask the person who posted the photo to remove it from their account via DM or in person.
  • Question
    What do I do if Instagram temporarily disabled my account and I can't contact them?
    Community Answer
    You can 1) wait until your account is re-enabled or 2) create a backup account. Also, when you do get your account back, make sure you have a backup account just in case something happens to your main one.
  • Question
    How do I call Instagram?
    Community Answer
    Unfortunately, Instagram doesn't have a support phone number nor a support email. The only way to contact Instagram is through their help center at help.instagram.com.
  • Question
    What should I do if I don't receive a confirmation code via email?
    Community Answer
    Check your spam folder first; if you use multiple email addresses, it might be a good idea to check them as well. Also, check to see if there is an option to resend the confirmation email.
  • Question
    How do I open a separate business account with a different name?
    Community Answer
    Go into your account settings, go down the page until you find "add account". Click on that and it will allow you to add another account.
  • Question
    How can I get a username that is already taken, but has been inactive for years?
    Community Answer
    Try adding an extra period, underscore, letter or number to get a similar username to the one you want. Instagram eventually deletes inactive accounts, so you could wait for that to happen.
  • Question
    How can I reactivate my Instagram account?
    Community Answer
    To reactivate your Instagram account, just log back into your account on Instagram and you'll be activated again. All your data will be there.
  • Question
    Are there other ways to get my Instagram back after I deleted it?
    Community Answer
    If you deleted the app off of your device, download the app again and sign in with your account. If you deleted your account, just simply go to the "sign up" portion of the app on the log in screen, and you can create a new account there. If the username you used is not taken, you might be able to sign up with the same username as well.
  • Question
    How do I open new account on Instagram?
    Community Answer
    Log out of your existing account and select "Create Account." If you want to add an existing account to your page, then go to your settings, scroll to the bottom, and click "Add Account."
  • Question
    How do I contact Instagram about a user name problem?
    Community Answer
    Write a message to the support center of Instagram through the Instagram Help Center. An agent of Instagram should help you.
  • Question
    How can I retrieve photos and videos I accidentally deleted from Instagram?
    Devin Schweiss
    Community Answer
    There is no way to retrieve photos and videos that were deleted from Instagram. If you have the photos on your device, you can repost them.
  • Question
    How do I verify my Instagram account from a phone number rather than an email?
    Community Answer
    Click "edit profile" then re-enter your phone number. When you finish doing that, Instagram will text you a link where you can confirm your phone number.
  • Question
    How do I contact Instagram to get my disabled account back?
    Community Answer
    You can contact them through other social media apps like Facebook and Twitter. You can simply find their page and send them a message about getting your account back.
  • Question
    Why am I not getting code via text to get into my account?
    Community Answer
    Ask them to resend the text. You may want to recheck the phone number you entered as well. If it is correct, check which region you selected. If all else fails, simply write them an email explaining your issue.
  • Question
    How can I access my account if I had temporarily disabled it?
    Community Answer
    You first need to reset your password on a web browser, and then you should be able to access your account on your phone.
  • Question
    The Instagram Support Team say they can't verify my 2nd IG account. My name is in the profile of the account I can't access. How do I get them to give me access to it?
    Community Answer
    You need to send proof of identity. It is in the "account settings" section.
  • Question
    Instagram sent me a password reset link, and it doesn't work. What can I do?
    Community Answer
    First, request another password reset. If this doesn't work, and your computer or device is otherwise working fine, contact their customer service.
  • Question
    Why is my account showing up on Google when it's set to private?
    Community Answer
    Don't worry, it is private; it's only visible to you. Unless you sign in to your Google account on another device, the current one is the only place it's visible.
  • Question
    Even after I deactivated my Instagram account, I continued to get emails saying "See what you have missed from the people you follow." How long will I continue to get mails like these?
    Community Answer
    There should be an option to "Unsubscribe" in the emails they're sending you. Look all the way down at the bottom of the email and you should see this button.
  • Question
    How do I contact Instagram to report a fake account?
    Community Answer
    There will be a "block/report" feature on the account's home page. Just fill out the reasons why and Instagram should see to it.
  • Question
    How do I contact Instagram if I accidentally deleted my account?
    Community Answer
    If you deleted your Instagram account and you want to recover it, you must know that, according to Instagram's policy, you can't get back your previous account nor the username that you used before. However, if you disabled it temporarily, you can reactivate an account at any time.
  • Question
    What can I do if I need to delete a second account that I no longer have the information for?
    Community Answer
    You could go through and find some posts that violate community guidelines (almost everybody has some) and report them until the account gets taken down.
  • Question
    Someone has hacked into my parent's account and they have changed the email. What should I do?
    Community Answer
    Usually they send a code through your phone number. Then you need to insert the code and add it to the right section.
  • Question
    What should I do if I know my Instagram username and my password, but my email wasn't a real email address, and now Instagram asks me to verify my email whenever I log in?
    Community Answer
    You need to go and make a backup email. Then just replace your fake email with your new one and go on your way. Instagram shouldn't ask you to verify that email address again.
  • Question
    My Instagram profile says I have 1 more post than I do. I have 7 posts, but it says I have 8. I have reported this with help support so many times, but no reply. Any ideas?
    Community Answer
    You may have archived the post; try to unarchive the post to fix this problem.
  • Question
    When I try to create an account, it says "The email is taken by another account." When I click "Forgotten Password" with the same email, it says "No users found." Any ideas?
    Ramin Moradi
    Community Answer
    The account that has this email is deactivated; you have to request reactivation from the help center.
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