Q&A for How to Contact Steam Support

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Question

How do I check a code?

Wolf OG

Community Answer

If you are talking about a game code: 1. Launch Steam and log into your account. 2. Go to "Games," then click on "Activate a Product on Steam." 3. Enter the code you purchased. 4. Go to your games list in Steam, highlight the game, and click "Install."

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Question

I go through the process of changing my password as it tells me it is incorrect but when I am done I still cannot log in. How do I contact Steam if I cannot log in?

Belle K.

Top Answerer

Email steam support through your actual email, stating what is happening. They should be able to help you through email if you can't login. Use the steps above for contact details or check the Steam website.

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Question

Why won't Steam let me log in with the correct details?

ture znipp

Community Answer

Contact Steam Support. Your account could be compromised. They will help you almost immediately.

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Question

I am trying to log into my steam account but it won't let me. I know my email, account name and password but it still says that it is incorect. any ideas?

ture znipp

Community Answer

Your account may be compromised. Contact Steam support and they'll help you get your account back.

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Question

The codes on 2 cards I bought today are not readable. How can I get help with this?

ture znipp

Community Answer

Are the codes invalid, or can you physically not read them? Either way, you can return them to the shop you bought them from, explain the situation and receive assistance or replacements.

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Question

I purchased a 200 dollar Steam card to send to a friend who wanted to order a couple games but then I got a call from my friend who said wasn't able to use card as it kept saying invalid. I want a refund!

Toasterflame

Top Answerer

Steam does not handle the physical gift card production. You will have to contact the company that produces these cards. Start with contacting the place you purchased it from.

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