Q&A for How to Delete an Amazon Account

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Can I create a new account using the same email address after I close out my old account?

Community Answer

Yes, because your old credentials, such as your email address, have been deleted.

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Question

What if the Amazon people don't delete my account in a day or two?

Community Answer

Try sending them another email letting them know that your account has not been deleted after your first attempt to do so.

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Question

Can I recreate my Amazon account after deleting it?

Community Answer

You can always create a new Amazon account, yes. But you will have to start everything from scratch, as the information from your old account will be gone.

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Question

How do I know if my Amazon account is deleted?

Community Answer

Try to login with your old credentials. If it fails, then your account has been deleted.

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Question

Can I combine two accounts?

Community Answer

Manually you cannot. If you email the Amazon support though, they may be able to do that for you. It is a long shot, but if you want to merge two accounts, then that is a shot you must make.

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Question

What things do I need to delete when I close the account?

Community Answer

After your account is closed, it is no longer accessible by you or anyone else. This includes any seller, Mechanical Turk, associates, web services, or Amazon Payments accounts associated with your purchasing account. If you ever wanted to order from them again, or if you'd like to use website features that require a password, you would need to start a new account.

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Question

How do I find the Account Settings options?

Community Answer

Try to log in and click "help" at the bottom corner. Search changing account settings, etc.

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Question

Will all of my personal information be deleted as well?

Community Answer

Yes all your personal information will be deleted, so you should try downloading anything you have on Amazon to your computer.

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Question

Will I lose any eBooks I have purchased, including ones on the Cloud, when I delete my Amazon account?

Community Answer

Yes--you'll lose any data associated with your Amazon account. This means that you'll want to download any eBooks, movies, games, and so on that are stored in your Amazon account prior to deleting it.

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Question

What should I do if I am unable to receive a call for a generated code at the identity verification step?

Community Answer

When you're prompted to choose between an e-mail, phone call, or chat, just pick one of the other two options.

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Question

Do I still get to keep movies I purchased when I cancel Amazon Prime?

Community Answer

Yes, but you'll need to download them before closing your Amazon account for good if you want to keep them.

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Question

How can I log out of Amazon?

Community Answer

Move your mouse over your account name and scroll down to log out.

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Question

Why does Amazon make it purposely difficult to close an account?

Community Answer

This is because they don't want you to close your account; they want to continue tracking you to sell more things. This is the case with most retail companies.

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Question

What if i have unauthorized payment on my Amex card but that account is now deleted?

Community Answer

Contact Amazon and report it to the police. They will track your card and apprehend the thief.

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Question

What do I do if I found unauthorized orders on my Amex card on Amazon?

Community Answer

Call the customer service number for your Amex card and report the charges.

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Question

Can these steps be done on a mobile phone?

Community Answer

Yes. Keep in mind that the mobile version of Amazon might look different from the desktop version. If you are having difficulties navigating the mobile website, go to your browser settings, and select "desktop view" or "request as a desktop." This will change the website into the desktop version, and make it more familiar.

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Question

Can my main account be cancelled while keeping my Prime account?

Community Answer

No, Prime is linked to the Amazon main account. You can delete Prime from Amazon, but you can't delete Amazon from Prime.

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Question

How can I remove Amazon from my Kindle?

Community Answer

If you have a Kindle e-reader, then the process is easy. From the home page, at the top bar, click the Settings icon, and click "All Settings" Then click the "Registration tab. A pop-up should appear asking you whether or not you are sure of your decision to remove your account. If you are, just click "Deregister". If you aren't, then you can always click cancel.

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Question

If my account closed, can I use a new account for the same bank account?

Community Answer

Yes, you can use your card on as many accounts as you want. Just enter your card again on your new account.

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Question

What should I do if I did not get an email from Amazon?

Community Answer

Try again and remember to double check all your information. Also, look in all folders on your email, including Spam.

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Question

This doesn't work. Account Settings has been removed from the drop down menu. Is there another way to contact Amazon about closing an account?

Community Answer

Go to any Help>Contact Us page until you get the Email/Phone/Chat option section. Send an email or start a chat and tell them to delete the account. It is the only way to delete an account. They'll send a confirmation email you'll have to respond to.

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Question

How do I transfer my Echo device from one Amazon account to another?

Community Answer

Deregister it from the old account, and then sign out of your account on the Alexa app. After that, sign in to the new account, and follow the setup procedures.

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Question

How do I know my Amazon account has been deleted?

Community Answer

Try to log in again with the account you are trying to delete. If it works out, wait a few more days and try again and if it doesn't, your account has been deleted.

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Question

How do I delete an Amazon account without having to wait for a response from Amazon?

Community Answer

You have to wait for customer service to delete your account, but it's usually pretty fast.

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Question

If I delete my account on Amazon.com, will it also be deleted on Amazon.co.uk?

Community Answer

Yes. You delete your Amazon account, which means that on every Amazon website, it is gone.

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Question

How do I delete Amazon Prime but keep my Amazon account?

Community Answer

Go to " manage membership" and it should show you an option to cancel yours.

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