Q&A for How to Fix Your Internet Connection

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  • Question
    I can't connect to WiFi because my laptop appears to be in airplane mode, and I can't get it off that mode. It's an HP touchscreen notebook. What should I do?
    Sidharth Nair
    Community Answer
    See if there is airplane mode button on your device. You can also hold down the Fn button, which is in between ctrl and windows button. That should work. If it doesn't, just restart your device.
  • Question
    How can I turn off the light on the wireless router?
    Community Answer
    You can't turn the light off, but you could put a piece of black electrical tape over it so you don't have to see the light.
  • Question
    How do I get out of air mode?
    Community Answer
    Go in settings and you will see "airplane mode." Turn that off by clicking or touching it.
  • Question
    Which lights should be lit up on the modem?
    Community Answer
    Different modems show different lights, but as a general rule there will be an Internet or online light that should be green or blue. Keep in mind, flashing lights do not necessarily mean there is an issue, many lights flash when there is activity. If you can get the manual for the model of modem you have, it will have a description of the lights and what each light indicates.
  • Question
    How can I fix a slow internet connection?
    Community Answer
    It might be slow because you're not the only one using it, or the internet itself that you are using is slow. The best way is to just pay for a better internet, but you can also try stopping background internet processes in your computer, or pause any sneaky updates that might be hogging all your speed. Also, wireless internet tends to be slower; if you have a laptop, consider hooking it up to the modem with a cable.
  • Question
    How do I help my connection speed with my Xbox one?
    Community Answer
    Try looking in your settings and checking your internet connection and speed. It may not be your Xbox one that is the problem.
  • Question
    How do I reconnect to my WiFi?
    Community Answer
    Try restarting your device, turning off and on your router, or restarting your modem.
  • Question
    I was able to connect with internet on my phone the first time, but when I try now, the browser tells me I am unable to connect with the network and to review my network settings. What can I do?
    Community Answer
    Somebody may have change your WIFI password, so check that. You can also select to forget your network and try accessing it all over again.
  • Question
    Community Answer
  • Question
    I reset my Netgear router, which is connected with a BSNL landline, and now I can't connect to the internet. The internet indicator light is not blinking. Do you have any idea what I need to do to fix it?
    Community Answer
    You need to get the username and password from your ISP. You then log onto your router and run the setup wizard and follow the onscreen instructions.
  • Question
    What do I do if my reconfigured router won't connect to the internet?
    Community Answer
    Ring your service provider. I had the same problem. A technician walked me through resetting the modem to factory settings, then entering the required settings to access their network. This did not work at first, but they told me to leave the modem turned on and it connected the next day when I'd given up on it.
  • Question
    How do I know why my internet is bad?
    Community Answer
    There are many points of failure that could potentially be the problem: malware on your computer, interference on your WiFi channel by other devices, bad router placement, faulty NIC, bad cablemodem, a cable issue outside your house, a bad neighborhood hub, or your cablemodem being misconfigured at the ISP's end, just to name a few. You just have to troubleshoot by systematically testing each point of failure until you've determined the cause.
  • Question
    My internet slowed down after deleting a program. What should I do?
    Community Answer
    You should restart your computer, and see if it speeds up. If not, you could clear your cache and defragment your drive.
  • Question
    What should I do if I get a message stating the network settings on the computer do not match the network requirements?
    Community Answer
    This usually means the saved password for that network no longer matches up with the network. This commonly happens when your device is connected to Wi-Fi, then the password is changed on your Wi-Fi. To fix this, either forget the saved network on your device, or change the Wi-Fi name on the router.
  • Question
    What do I do if my computer won't let me send or receive emails, but everything else works fine?
    Community Answer
    Assuming your internet connection is alright, it's most likely a problem with your mail app. Try sending/receiving from your mail host's website. If the problem persists, then try using a different mail host or different email client.
  • Question
    What do I do if my Kindle Fire won't connect to the internet?
    Community Answer
    Shut down the Kindle Fire first then open it back up, if that still doesn't work go into your network settings to see if you're offline. If this is the case move closer to the network. If that still doesn't work try turning the internet on your kindle off and on. No internet still? Go to the internet box and turn it off and back on, it may take a few minutes to turn back on but it should work.
  • Question
    What should I do if my ping is suddenly high and goes back to normal on my WiFi?
    Community Answer
    To fix this issue, try soft resetting your router.
  • Question
    Why do I just receive a "no internet connection available" error message whenever I try to connect to my mobile hot spot connection with my computer?
    Community Answer
    It is not easily fixed, although you can buy a high quality wireless network adapter and this should fix it.
  • Question
    What does it mean when it stops and a circle is going around in the middle of it on a YouTube video?
    Community Answer
    That means that the video is buffering (aka) loading, it just means the internet is having trouble.
  • Question
    Why is my internet connection spotty?
    Community Answer
    This really depends on the circuit that you have. Usually fiber is the best connection possible with endless data. If you have satellite, then the weather could be causing the issues. Sometimes whatever conduit your provider is using is just faulty and you need to get another provider. You can use a free online tool like telecom.live to get some new quotes and order online. If you have ATT or Verizon and are using copper lines, sometimes it’s more costly for them to change out that old wire and you are better off switching providers.
  • Question
    What do I do if the broadband and WiFi lights are flashing on my modem?
    Community Answer
    Assuming they are flashing green or blue, that is normal, it's just indicating that there is activity, and there isn't anything wrong. If they are flashing red, contact your ISP.
  • Question
    I am not able to log into my Internet connection successfully. What do I do?
    Community Answer
    Try restarting your PC and your modem. Test to see if you can access it on other devices. If you can access it from another device, perform a factory reset. If it still doesn't work, contact your computer's manufacturer If you cannot, try factory resetting your modem/router. If that doesn't work, contact your ISP.
  • Question
    What do I do if I cannot turn my WiFi back on?
    Community Answer
    On your PC: Restart. If it doesn't work, contact your manufacturer. On your modem: Try leaving it unplugged for a while. If that doesn't resolve it, contact your ISP.
  • Question
    What should I do if I'm seeing a message that says 'no satellite available'?
    Community Answer
    Try moving your modem to a more open location. If that doesn't work, contact your ISP.
  • Question
    I can't change the password of my router. What should I do?
    Community Answer
    Consult your network provider/website, since most don't allow changing passwords from third party locations.
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