How to Improve Yourself
Q&A for How to Take Telephone Messages
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QuestionCan you give me an example of a telephone message and how I should write it?Community AnswerCaller: Judith Sawyers. Business: American Heart Association. Call Back Number: (###)-###-###. Message: Wants to meet with Mr. Hawkins. Will drop by office on Tuesday.
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QuestionWhat do I need to take a telephone message?NinarpCommunity AnswerIt is always helpful to have a pen and some paper at hand so that you can write down whatever the person on the other side of the phone needs.
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QuestionIf it's a number I don't know, what do I do?Community AnswerDon't answer it, or wait for them to leave a voice message so you could get back to them.
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QuestionWhat are the advantages of taking telephone messages?Community AnswerIt's convenient for the caller, who doesn't have to call back at a later date, and it's convenient for the person you are taking the message for who may have been too busy to take the call at the time.
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QuestionCan I have a check list for taking a message for a colleague?Community AnswerDate of Call: Time of Call: Who the call is for: From: Company: Phone: Work or Cell? Regarding: Best time to call back? Your name for any questions they might have.
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