Q&A for How to Write a Business Letter

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How do I respond to complaints about poor customer service?

Community Answer

Thank the person for their feedback (it will make him or her feel important) and apologize for the service. Promise that it won't happen again, and that you will strive to do better. If possible, offer to fix the person's issue, or ask what sort of resolution he or she is looking for.

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Where can I get a sample business letter?

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Microsoft Word or Publisher have templates, or you can go online and look at images and use a similar layout.

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Question

How do I actually type a business letter from the start -- do I have to format it?

Community Answer

The best way to do it would be to use Microsoft Word or another word processor with built-in templates. You can then select the business template and customize it to fit the business.

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Where do I put the "cc:?"

Community Answer

Use this order: Your signature Your title (if any) Your contact information (if any) Enclosure (if any) : CC:

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Question

I am in eighth grade. How should I write a business letter to Apple?

Community Answer

Write it as a review with feedback or questions and look out for the perfect format for the letter.

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Question

Do I put one space or two after a period at the end of a sentence in a business letter?

Community Answer

In all forms of English writing, put one space after each sentence to separate it from the next.

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Where do I find local information for a business?

Community Answer

Search the business on Google Maps and click on it; this will give you the address, phone number and link to the business's website (if available).

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What is the size of a business letter?

Community Answer

If you are outside the U.S., you might use size A4 paper. Some lengthy contracts may be printed on 8.5” x 14” (“legal size”).

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Question

How do I write a business letter if my recipient and I are from the same institution?

Community Answer

Depending on the context, a less formal email may be appropriate (e.g. one college faculty writing to another could simply start by addressing the recipient with the fairly formal "Dear Dr. Smith" (assuming you are not well acquainted), compose with a relatively formal tone avoiding any slang, and end as it shows above by including your contact info.

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What happens if I say mean things to the sender in my business letter?

Donagan

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It's hard to say, but you can assume it won't be something you'll like.

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I have received a professional letter with commas after all lines of the letter addressed to me, also an important page with the 2nd page typed on the back - upside down - are these common practices?

Donagan

Top Answerer

No. Both of those situations are unusual, even weird (and certainly not "professional.")

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I am sending letters to the heads of two different companies whose companies are both involved in the same issue. Should I cc each or send the letter to "Dear Sirs"?

Donagan

Top Answerer

Send two individual letters. Address one to the head of one company. Address the other to the head of the other company. Use their names if you know the names. Say "Dear Sir" if you don't.

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When you are adressing the letter to the company in general and not a person, can you still use you or should you change it to you all?

Donagan

Top Answerer

Don't use "you all." "You" would be okay, or perhaps "your company" or "the company."

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