Reconnect Candy Crush to Facebook: Tricks & Troubleshooting

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Link Candy Crush Saga to Facebook to sync and retrieve your progress
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Do you need to retrieve your Candy Crush progress from Facebook? If you've changed your password or got a new phone, you can reconnect Candy Crush Saga to your Facebook account to access your saved progress. If you see an error message that says, "Sorry, you don't have access to the Kingdom right now," or you're having other problems logging in to Facebook from Candy Crush, there are a few simple tricks that will help you reconnect. This wikiHow article teaches you how to reconnect Candy Crush Saga to a Facebook account.

Reconnecting Candy Crush to Facebook

Uninstall and reinstall Candy Crush Saga. Then, open the app, tap "Retrieve My Progress," and connect to Facebook. If Facebook's access to the Candy Crush app has expired, renew it in the Facebook app. As long as you've synced Facebook and Candy Crush Saga in the past, your game progress is saved.

Method 1
Method 1 of 5:

Reinstalling the App

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  1. Delete the app from your Android, iPhone, or iPad. On an iPhone or iPad, tap the app's icon, select Remove App , then tap Delete App . On Android, tap and hold the icon, then tap X or Uninstall .
    • As long as you've connected your Facebook account to Candy Crush, your progress will be safe. However, you may lose any boosters you've earned.
    • Note: There is a known issue with connecting the Candy Crush App to your Facebook account that has been plaguing users for years. This problem is occasionally fixed by the developers only to resurface later.
  2. Go to the App Store (iPhone/iPad) or Play Store (Android) and download the game again.
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  3. It's the blue button under the Play button.
    • If the button says Save My Progress , tap that instead.
  4. This is the blue button under Sign up with email . Candy Crush will automatically connect with the Facebook account that you're using on your phone.
    • If prompted, enter your Facebook login information and password to connect.
  5. As long as the displayed Facebook profile picture is correct, you can close this window.
    • If not, you'll need to delete game data in settings to remove all currently installed data settings, like login info.
    • Now that Candy Crush is connected to your Facebook account, you can play anywhere!
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Method 2
Method 2 of 5:

Fixing Permissions Problems

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  1. If Facebook's connection to the Candy Crush app has expired, you may not be able to reconnect. You also may lose your progress or your friends list even if you can reconnect. [1] Start by opening the Facebook app.
  2. You'll see this at the top-right corner on Android, and at the bottom-right corner on an iPhone or iPad.
    • Scroll down and tap Apps and websites . You'll see this in the "Permissions" section.
  5. If the connection has expired, you'll see "Expired" here.
  6. Now that Facebook has permission to access Candy Crush, you should be able to reconnect, save and access your progress, and interact with your friends.
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Method 3
Method 3 of 5:

Clearing the Cache (Android)

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  1. You can either swipe down from the top of your screen twice and tap the gear icon or you can tap the app icon that features a gear.
  2. The steps will vary depending on your Android's manufacturer, but the steps are similar enough to work. For example, this might say "Apps & notifications" instead.
  3. You can either enter "Candy Crush" into the search bar or scroll down the alphabetical list of the apps on your phone until you find it.
    • You may need to tap a See all link to see all your apps.
  4. Depending on the manufacturer, this can also say "Storage & cache" instead.
    • You may need to scroll down the page to see it.
  5. It's either in the bottom right corner with an icon of a painter's brush with stars on it or in the middle of your screen next to a trashcan icon.
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Method 4
Method 4 of 5:

Clearing the Cache (iPhone & iPad)

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  1. Tap the app icon that features gears on a grey background.
    • There's no "Clear cache" option on Apple phones and tablets, so you will need to offload or delete Candy Crush to clear the cache. Offloading the app will delete temporarily files (like cached files) but keep app data and login information, which makes reinstalling easy.
    • Delete the app if you want to use a different Facebook login.
  2. It's the first option in the third grouping of menu items next to an icon of a gear.
  3. If you're using an iPad, this will say "iPad Storage" instead.
  4. You'll see more information about the game, such as the app size and how much space it's using.
  5. This will clear the cache and delete temporary files, but maintain your data so reinstalling the app is easier.
    • Tap Delete App if you want to permanently delete all your data associated with that app. You can always install the app again from the App Store, but your data will not be included in that download.
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Method 5
Method 5 of 5:

Other Fixes

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  1. Both Facebook and Candy Crush Saga will need to be updated to the latest available version in order for them to remain linked.
    • On iPhone, iPad, and Android, your apps should, by default, update automatically, but you can always open the App Store or Google Play Store to check for updates.
  2. To do this, delete the Facebook app from your phone or tablet, then clear the cache in your phone's Settings. Next, open Candy Crush Saga, tap Connect , and a Chrome window will open so you can sign into Facebook.
    • You can reinstall the Facebook app once you log into the game. [2]
  3. Cell data might cut off, so you want to make sure you're using a more reliable internet source.
  4. If you're noticing that your Candy Crush experience is different between devices and you can't reconnect to Facebook, try syncing to a King account instead. In Candy Crush Saga, tap the Settings icon, tap the orange and yellow King icon, and follow the on-screen instructions. [4]
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Community Q&A

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  • Question
    Why am I unable to connect to Facebook?
    Community Answer
    Maybe you have used the wrong account or wrong email. You can always reset it.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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  • Question
    I have tried uninstalling Facebook and Candy Crush app, but it still won't connect to Facebook, thus losing my progress. What should I do?
    Community Answer
    Check your Facebook app settings. You might have disabled or blocked it before.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 35 Helpful 43
  • Question
    Why does the game keep resetting my progress back to level one?
    Community Answer
    Your Facebook account was not connected, or if it was, it might have been deactivated. Check if you are online, since playing offline does not keep progress.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      Warnings

      • Note that not all levels are available on all devices, so you may be able to play a level on your iPhone, but then see a lower level when you play on your iPad.
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      • When you reconnect to Facebook, your progress will resume at the last level that you played while connected to your account. If you progressed in the meantime (without being connected to a Facebook account), you will lose that progress.
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      • Any boosters and extra lives you purchased when you weren't connected to Facebook will be lost.
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      References

      1. ↑ https://community.king.com/en/blog/kb/articles/312-where-did-my-progress-and-friends-list-go
      2. ↑ https://community.king.com/en/blog/discussion/249813/having-problems-connecting-to-facebook-on-android
      3. ↑ https://community.king.com/en/blog/kb/articles/312-where-did-my-progress-and-friends-list-go
      4. ↑ https://kingcare.zendesk.com/hc/en-us/articles/360001033098-How-do-I-create-a-King-account#%20

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